Sr. Specialist Customer Experience-Piscataway, NJ.
dsm-firmenich, Piscataway, New Jersey, us, 08854
Sr Specialist Customer Experience
Piscataway, NJ, US
We have an immediate opening for Sr. Specialist Customer Experience in our Piscataway facility. Work directly with our customer's and develop and sustain close Customer relationships through order fulfilment cycle. Use excellent communication skills to foster a healthy collaboration between internal and external Customer's.
Your key responsibilities
Administer day to day activities of customer order management
Display a customer centric attitude and proactively maintain strong customer relationships
Support the drive through digitalization through adoption of the processes/tools and deliver continuous improvement
Act as a single point of contact to resolve customer issues ensuring engagement of relevant support as needed
Ensure clean and accurate data management and analysis
Proactively participate in CX Training Programs and manage self-learning
We offer
Empowerment to make meaningful contributions while upholding ethical standards
Recognition and celebration of your efforts and accomplishments.
Opportunities for growth and advancement for those who embrace innovation and take initiative.
Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
Dedication to creating better futures for customers, communities, people, and the planet
You bring
Bachelor Degree plus 1 year of comparable business experience preferred, or 4 years experience in Customer Care/Sales/Logistics related function
Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
Understanding of Logistics/Operations and impact to fulfilling customer orders.
Demonstrated ability to synthesize and identify priorities/specific issues with customers.
Demonstrated ability to direct issues to correct internal stakeholder. (i.e. QM, technical marketing team, sales management, etc)
The salary or hourly wage scale provided reflects the pay range dsm-firmenich expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant's job-related skills, experience, relevant education, or training, and primary work location. Salary $54,300-$73,000.
In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements.
About dsm-firmenich
At dsm-firmenich, we don't just meet expectations - we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.
Because real progress only happens when we go beyond, together.
Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.
We welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work.
Agency statement
We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.
Piscataway, NJ, US
We have an immediate opening for Sr. Specialist Customer Experience in our Piscataway facility. Work directly with our customer's and develop and sustain close Customer relationships through order fulfilment cycle. Use excellent communication skills to foster a healthy collaboration between internal and external Customer's.
Your key responsibilities
Administer day to day activities of customer order management
Display a customer centric attitude and proactively maintain strong customer relationships
Support the drive through digitalization through adoption of the processes/tools and deliver continuous improvement
Act as a single point of contact to resolve customer issues ensuring engagement of relevant support as needed
Ensure clean and accurate data management and analysis
Proactively participate in CX Training Programs and manage self-learning
We offer
Empowerment to make meaningful contributions while upholding ethical standards
Recognition and celebration of your efforts and accomplishments.
Opportunities for growth and advancement for those who embrace innovation and take initiative.
Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
Dedication to creating better futures for customers, communities, people, and the planet
You bring
Bachelor Degree plus 1 year of comparable business experience preferred, or 4 years experience in Customer Care/Sales/Logistics related function
Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
Understanding of Logistics/Operations and impact to fulfilling customer orders.
Demonstrated ability to synthesize and identify priorities/specific issues with customers.
Demonstrated ability to direct issues to correct internal stakeholder. (i.e. QM, technical marketing team, sales management, etc)
The salary or hourly wage scale provided reflects the pay range dsm-firmenich expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant's job-related skills, experience, relevant education, or training, and primary work location. Salary $54,300-$73,000.
In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements.
About dsm-firmenich
At dsm-firmenich, we don't just meet expectations - we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.
Because real progress only happens when we go beyond, together.
Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.
We welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work.
Agency statement
We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.