Job Title:
Customer Service Representative Location:
Brookshire, TX Contract | Max Pay Rate: $17/hr Shift:
Closing shift -
10:30 AM to 7:00 PM , Monday-Saturday (one rotating day off)
Overview
We are seeking a
Customer Service Representative
to support a fast-paced delivery and operations environment. This role focuses on real-time issue resolution, route monitoring, customer communication, and claims handling. The ideal candidate is calm under pressure, detail-oriented, and comfortable working with drivers, business partners, and customers throughout the delivery lifecycle.
Bilingual Spanish/English candidates are strongly preferred.
Key Responsibilities Communicate with customers, business partners, and drivers via phone and email Monitor delivery routes and proactively address delays or exceptions Handle customer complaints professionally and work toward timely resolution Manage member claims and settle them within required timelines Conduct outbound survey calls to capture customer feedback Diagnose issues, assess impact, and coordinate solutions across teams Document interactions and updates accurately in internal systems Required Qualifications
1+ year of customer service or call center experience preferred Strong verbal and written communication skills Ability to multitask and manage competing priorities Proficiency with Microsoft Office (Word, Excel, Outlook; PowerPoint a plus) High school diploma or equivalent Ability to thrive in a fast-paced, deadline-driven environment Bilingual Spanish/English (required/preferred)
Why This Role
This is an opportunity to be part of a high-energy operations team where your work directly impacts customer satisfaction and delivery performance. Growth opportunities are available for motivated, dependable performers.
Customer Service Representative Location:
Brookshire, TX Contract | Max Pay Rate: $17/hr Shift:
Closing shift -
10:30 AM to 7:00 PM , Monday-Saturday (one rotating day off)
Overview
We are seeking a
Customer Service Representative
to support a fast-paced delivery and operations environment. This role focuses on real-time issue resolution, route monitoring, customer communication, and claims handling. The ideal candidate is calm under pressure, detail-oriented, and comfortable working with drivers, business partners, and customers throughout the delivery lifecycle.
Bilingual Spanish/English candidates are strongly preferred.
Key Responsibilities Communicate with customers, business partners, and drivers via phone and email Monitor delivery routes and proactively address delays or exceptions Handle customer complaints professionally and work toward timely resolution Manage member claims and settle them within required timelines Conduct outbound survey calls to capture customer feedback Diagnose issues, assess impact, and coordinate solutions across teams Document interactions and updates accurately in internal systems Required Qualifications
1+ year of customer service or call center experience preferred Strong verbal and written communication skills Ability to multitask and manage competing priorities Proficiency with Microsoft Office (Word, Excel, Outlook; PowerPoint a plus) High school diploma or equivalent Ability to thrive in a fast-paced, deadline-driven environment Bilingual Spanish/English (required/preferred)
Why This Role
This is an opportunity to be part of a high-energy operations team where your work directly impacts customer satisfaction and delivery performance. Growth opportunities are available for motivated, dependable performers.