Salesforce Business Analyst
Driven Brands, West Middlesex, Pennsylvania, United States, 16159
Prodriven Global Brands
Why ProDriven Global Brands? Because we are the professional's choice! You will find our market leading products and brands on job sites all over the world. Focusing on end users' needs and delivering exceptional customer experience drives our success. Our entire processfrom research to engineering to manufacturing to commercializationcreates products that ensure ease of use, productivity, durability and safety for the end user. On jobsites across the world, ProDriven Global Brands are most preferred. Presently this position is in a hybrid status with a minimum of 1 day per month in the office for collaboration, teamwork, and business needs. The status and minimum in-office requirements are subject to change based on evolving business needs. Overview
This role serves as the functional backbone of our Salesforce ecosystembridging business needs, process design, data quality, and system configuration across Sales Cloud, Service Cloud, and Data Cloud. The BA partners with IT, business stakeholders, Salesforce Support, and external vendors to ensure scalable, reliable, and high-quality processes. Responsibilities
Working under limited supervision. Lead end-to-end requirements gathering & solution design Manage UAT readiness, execution, and issue resolution Manage backlog, defects, and cross team prioritization Drive Salesforce data quality, data cleanup, and governance initiatives Support complex integrations (Snowflake ? Data Cloud ? Salesforce) Configure Salesforce declarative capabilities Act as frontline SME for sales/support teams Manage deployment coordination and post release hyper care Maintain documentation, training materials, and communication plans Serve as liaison between business, IT, vendors, and Salesforce Support Performs other duties as assigned within the scope of responsibilities and requirements of the job Performs essential job functions and duties with or without reasonable accommodation Qualifications
Education, licenses, and certifications Years of experience and knowledge Skills and abilities Travel requirements EEO Statement
ProDriven Global Brands is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. ProDriven Global Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to ProDriven Global Brands are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. ProDriven Global Brands will not tolerate discrimination or harassment of any kind based on these characteristics.
Why ProDriven Global Brands? Because we are the professional's choice! You will find our market leading products and brands on job sites all over the world. Focusing on end users' needs and delivering exceptional customer experience drives our success. Our entire processfrom research to engineering to manufacturing to commercializationcreates products that ensure ease of use, productivity, durability and safety for the end user. On jobsites across the world, ProDriven Global Brands are most preferred. Presently this position is in a hybrid status with a minimum of 1 day per month in the office for collaboration, teamwork, and business needs. The status and minimum in-office requirements are subject to change based on evolving business needs. Overview
This role serves as the functional backbone of our Salesforce ecosystembridging business needs, process design, data quality, and system configuration across Sales Cloud, Service Cloud, and Data Cloud. The BA partners with IT, business stakeholders, Salesforce Support, and external vendors to ensure scalable, reliable, and high-quality processes. Responsibilities
Working under limited supervision. Lead end-to-end requirements gathering & solution design Manage UAT readiness, execution, and issue resolution Manage backlog, defects, and cross team prioritization Drive Salesforce data quality, data cleanup, and governance initiatives Support complex integrations (Snowflake ? Data Cloud ? Salesforce) Configure Salesforce declarative capabilities Act as frontline SME for sales/support teams Manage deployment coordination and post release hyper care Maintain documentation, training materials, and communication plans Serve as liaison between business, IT, vendors, and Salesforce Support Performs other duties as assigned within the scope of responsibilities and requirements of the job Performs essential job functions and duties with or without reasonable accommodation Qualifications
Education, licenses, and certifications Years of experience and knowledge Skills and abilities Travel requirements EEO Statement
ProDriven Global Brands is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. ProDriven Global Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to ProDriven Global Brands are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. ProDriven Global Brands will not tolerate discrimination or harassment of any kind based on these characteristics.