SEV Customer Service Representative
Valley Cabinet Inc, De Pere, Wisconsin, United States, 54115
We are looking for a detail-oriented
Customer Service
professional in our Seville Division! Be a trusted, go-to resource for Dealers, Designers, and Sales Representatives while working in a dynamic, fast-paced environment that strengthens your technical, organizational, and problem-solving abilities.
As a Valley Cabinet Team Member, you'll enjoy:
Short Fridays - finish work at 1:00pm and get a head start on your weekend. Full Benefits Package
Health, Dental, Vision, Life, Accident, Critical Illness, Long-Term Disability and Short-Term Disability
Career Growth & Opportunities for Advancement Bonus, Paid Time Off, and 8 Paid Holidays 401(k) + Company Contribution Onsite Nurse Who we are:
Valley Cabinet Inc. is a family-owned and operated company providing the finest quality custom wood cabinetry. Our state-of-the-art manufacturing facility is where quality workmanship is a way of life. We transform select hardwoods from around the country into quality cabinetry for homes, offices and businesses.
What you will do:
Support our customers with timely and accurate order entry while delivering outstanding customer service and gaining hands-on experience creating custom cabinet drawings using
Cabinet Vision -an industry-leading design tool. No prior experience is required, just a willingness to learn and grow your technical skills.
Valley Cabinet
Job Title:
SEV CSR
Work Location:
De Pere Location
Division/Department:
Seville
Reports To:
CSR Manager
Full-time
Nonexempt
Position Summary:
Provide service to our customers (Dealers, Designers, and Sales Representative) through timely and accurate entry of sales orders.
Essential Duties and Responsibilities:
Service our customers by phone, email, and fax to provide product information, process orders, and respond to customer inquiries. Complete the full order process which includes: adjustments, changes, custom modifications and pricing. Create drawing using Cabinet Vison for custom cabinets. Verifying order items, delivery dates, and assure proper invoicing. Build professional relationship with Dealers, Designers, and Sales Representative. Complete, maintain, and process paperwork and records. Be responsive in a timely manner. Communicate in a clear, easy to understand way. Other duties as assigned. Education and/or Work Experience Requirements:
Experience in the cabinet industry and/or using cabinet design software would be a plus 3-5 year of experience working in an office environment. Strong technical aptitude Confident Strong customer service skills including active listening, interpersonal skills, communication, complaint resolution, empathy, and positivity. Strong organizational and time management skills. Ability to work independently. Expert in Microsoft office. Physical Requirements:
Ability to perform the essential functions of the position including, but not be limited to the following:
Office environment - use of office equipment including computer, telephone, copier/printer. Ability to sit at a computer for an extended period. Use hands to finger, handle, or feel; reach with hands and arms. Frequently required to walk. Frequently stand, walk, stoop, kneel, crouch, or crawl. Occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Hearing and vision to normal range. Moderate noise. Verbal communication. Continuous contact with co-workers and public.
Equal Opportunity Employer. This employer uses E-Verify.
Monday--Thursday: 7:30am--4:30pm Friday: 7:00am--1:00pm
Customer Service
professional in our Seville Division! Be a trusted, go-to resource for Dealers, Designers, and Sales Representatives while working in a dynamic, fast-paced environment that strengthens your technical, organizational, and problem-solving abilities.
As a Valley Cabinet Team Member, you'll enjoy:
Short Fridays - finish work at 1:00pm and get a head start on your weekend. Full Benefits Package
Health, Dental, Vision, Life, Accident, Critical Illness, Long-Term Disability and Short-Term Disability
Career Growth & Opportunities for Advancement Bonus, Paid Time Off, and 8 Paid Holidays 401(k) + Company Contribution Onsite Nurse Who we are:
Valley Cabinet Inc. is a family-owned and operated company providing the finest quality custom wood cabinetry. Our state-of-the-art manufacturing facility is where quality workmanship is a way of life. We transform select hardwoods from around the country into quality cabinetry for homes, offices and businesses.
What you will do:
Support our customers with timely and accurate order entry while delivering outstanding customer service and gaining hands-on experience creating custom cabinet drawings using
Cabinet Vision -an industry-leading design tool. No prior experience is required, just a willingness to learn and grow your technical skills.
Valley Cabinet
Job Title:
SEV CSR
Work Location:
De Pere Location
Division/Department:
Seville
Reports To:
CSR Manager
Full-time
Nonexempt
Position Summary:
Provide service to our customers (Dealers, Designers, and Sales Representative) through timely and accurate entry of sales orders.
Essential Duties and Responsibilities:
Service our customers by phone, email, and fax to provide product information, process orders, and respond to customer inquiries. Complete the full order process which includes: adjustments, changes, custom modifications and pricing. Create drawing using Cabinet Vison for custom cabinets. Verifying order items, delivery dates, and assure proper invoicing. Build professional relationship with Dealers, Designers, and Sales Representative. Complete, maintain, and process paperwork and records. Be responsive in a timely manner. Communicate in a clear, easy to understand way. Other duties as assigned. Education and/or Work Experience Requirements:
Experience in the cabinet industry and/or using cabinet design software would be a plus 3-5 year of experience working in an office environment. Strong technical aptitude Confident Strong customer service skills including active listening, interpersonal skills, communication, complaint resolution, empathy, and positivity. Strong organizational and time management skills. Ability to work independently. Expert in Microsoft office. Physical Requirements:
Ability to perform the essential functions of the position including, but not be limited to the following:
Office environment - use of office equipment including computer, telephone, copier/printer. Ability to sit at a computer for an extended period. Use hands to finger, handle, or feel; reach with hands and arms. Frequently required to walk. Frequently stand, walk, stoop, kneel, crouch, or crawl. Occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Hearing and vision to normal range. Moderate noise. Verbal communication. Continuous contact with co-workers and public.
Equal Opportunity Employer. This employer uses E-Verify.
Monday--Thursday: 7:30am--4:30pm Friday: 7:00am--1:00pm