Face-to-Face Interview For Information Technology Executive Jobs (Freshers)
Gurgaon Portal, New York, New York, us, 10261
Overview
Join our dynamic IT team and play a vital role in supporting the technology needs of students, faculty, and staff at top US-Based Universities. As an IT Helpdesk Support Agent, you'll be the first point of contact for resolving technical issues, ensuring seamless access to academic resources, and empowering our campus community to leverage technology for learning, teaching, and research.
Key Responsibilities
Provide timely, courteous, and effective technical assistance via phone, email, chat, walk-ins, and ticketing systems (ServiceNow, Jira).
Troubleshoot hardware (laptops, desktops, printers, peripherals), software (OS, Office 365, LMS), network (Wi‑Fi, VPN), and account (email, SSO) issues.
Assist with learning tools (Canvas, Blackboard, Zoom), lecture‑capture systems, classroom AV equipment, and specialized academic software.
Guide users on accessing online libraries, research databases, and university portals.
Reset passwords, manage multi‑factor authentication (MFA), and resolve account lockouts for student/faculty/staff systems (Active Directory, Azure AD).
Educate users on security best practices (phishing, data protection).
Configure university‑owned devices (laptops, tablets), perform basic repairs, coordinate advanced repairs with vendors, and manage loaner equipment.
Document solutions in the knowledge base and contribute to user guides and FAQs for common campus tech tools.
Support university applications (student information systems, housing portals, campus card systems) and assist with event tech (conferences, graduations) and lab/reservation systems.
Escalate complex issues to Tier 2/3 teams or specialized units (Networking, Infosec) and partner with academic departments and administrative offices on tech needs.
Qualifications
High school diploma or equivalent; current enrollment in a degree program (if student role).
1+ years of IT support experience (or equivalent technical coursework/certifications).
Proficiency in Windows/macOS troubleshooting; Microsoft 365 Suite (Outlook, Teams, OneDrive); basic network concepts (TCP/IP, DNS, Wi‑Fi).
Exceptional customer service, written and verbal communication, problem‑solving skills.
Ability to explain technical concepts to non-technical users; patience and adaptability in a diverse, fast‑paced academic environment.
Preferred: Associates/Bachelor’s degree in IT, Computer Science, or related field.
Experience in higher education IT support.
Knowledge of Learning Management Systems (Canvas, Moodle); ITIL fundamentals or ticketing systems (ServiceNow, Zendesk); mobile device management (MDM) and endpoint security tools.
Certifications: CompTIA A+, Microsoft 365 Fundamentals, ITILv4.
Working Environment On‑campus role with potential for hybrid/remote support (specify if applicable). Flexible hours, including evenings/weekends during peak academic periods (orientation, finals). Fast‑paced, collaborative setting with interactions across diverse university groups.
Why Join Us?
Contribute directly to student success and faculty innovation.
Access to professional development, tuition benefits, and tech training.
Collaborative culture within a mission‑driven academic community.
To Apply Submit your resume and cover letter. Highlight your experience in customer‑centric technical support and interest in higher education.
Job Details
Job Type: Full‑time
Pay: $22,000–$25,000 per month
Work Location: In‑person
Expected Start Date: 21/07/2025
About Vertex Global Services Vertex Global Services, located in the vibrant heart of Times Square, New York, is dedicated to transforming the future of outsourcing and customer experience. Our mission is simple: Empowering Your Success Today for a Brighter Tomorrow. We specialize in managed services and omnichannel support, providing tailored solutions that enhance operational efficiency and foster lasting customer relationships.
#J-18808-Ljbffr
Key Responsibilities
Provide timely, courteous, and effective technical assistance via phone, email, chat, walk-ins, and ticketing systems (ServiceNow, Jira).
Troubleshoot hardware (laptops, desktops, printers, peripherals), software (OS, Office 365, LMS), network (Wi‑Fi, VPN), and account (email, SSO) issues.
Assist with learning tools (Canvas, Blackboard, Zoom), lecture‑capture systems, classroom AV equipment, and specialized academic software.
Guide users on accessing online libraries, research databases, and university portals.
Reset passwords, manage multi‑factor authentication (MFA), and resolve account lockouts for student/faculty/staff systems (Active Directory, Azure AD).
Educate users on security best practices (phishing, data protection).
Configure university‑owned devices (laptops, tablets), perform basic repairs, coordinate advanced repairs with vendors, and manage loaner equipment.
Document solutions in the knowledge base and contribute to user guides and FAQs for common campus tech tools.
Support university applications (student information systems, housing portals, campus card systems) and assist with event tech (conferences, graduations) and lab/reservation systems.
Escalate complex issues to Tier 2/3 teams or specialized units (Networking, Infosec) and partner with academic departments and administrative offices on tech needs.
Qualifications
High school diploma or equivalent; current enrollment in a degree program (if student role).
1+ years of IT support experience (or equivalent technical coursework/certifications).
Proficiency in Windows/macOS troubleshooting; Microsoft 365 Suite (Outlook, Teams, OneDrive); basic network concepts (TCP/IP, DNS, Wi‑Fi).
Exceptional customer service, written and verbal communication, problem‑solving skills.
Ability to explain technical concepts to non-technical users; patience and adaptability in a diverse, fast‑paced academic environment.
Preferred: Associates/Bachelor’s degree in IT, Computer Science, or related field.
Experience in higher education IT support.
Knowledge of Learning Management Systems (Canvas, Moodle); ITIL fundamentals or ticketing systems (ServiceNow, Zendesk); mobile device management (MDM) and endpoint security tools.
Certifications: CompTIA A+, Microsoft 365 Fundamentals, ITILv4.
Working Environment On‑campus role with potential for hybrid/remote support (specify if applicable). Flexible hours, including evenings/weekends during peak academic periods (orientation, finals). Fast‑paced, collaborative setting with interactions across diverse university groups.
Why Join Us?
Contribute directly to student success and faculty innovation.
Access to professional development, tuition benefits, and tech training.
Collaborative culture within a mission‑driven academic community.
To Apply Submit your resume and cover letter. Highlight your experience in customer‑centric technical support and interest in higher education.
Job Details
Job Type: Full‑time
Pay: $22,000–$25,000 per month
Work Location: In‑person
Expected Start Date: 21/07/2025
About Vertex Global Services Vertex Global Services, located in the vibrant heart of Times Square, New York, is dedicated to transforming the future of outsourcing and customer experience. Our mission is simple: Empowering Your Success Today for a Brighter Tomorrow. We specialize in managed services and omnichannel support, providing tailored solutions that enhance operational efficiency and foster lasting customer relationships.
#J-18808-Ljbffr