Overview
Organization Statement
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.
Position Title:
Digital & IT Analyst
General Description We are looking for a dedicated and proactive
IT Infrastructure Analyst – Site Support
to provide day-to-day tier 1 and tier 2 support for office and production environments. The ideal candidate will have hands-on experience with yearly PC refresh programs, AVI conference room equipment, and managing small to medium projects supporting site-level departments such as Lab and production-attached equipment. Expertise in ServiceNow, change management, and vendor management is essential. This role requires excellent organizational, planning, and communication skills, a strong customer service mindset, and a positive, curious, and engaged approach.
Scope/Supervision and Interaction This position Does Not Have Direct Reports. Collaborates with other Technical Analysts, Senior Technical Analysts, and end users.
Essential Job Functions
Provide tier 1 and tier 2 technical support to end-users in office and production areas, resolving hardware, software, and network issues promptly.
Manage the yearly PC refresh program, coordinating procurement, deployment, and user transition with minimal disruption.
Support and maintain AVI (audiovisual) conference room equipment, ensuring reliable operation for meetings and presentations.
Manage and coordinate small projects throughout the year for various site-level departments, including Lab equipment, production-attached devices, and related infrastructure.
Utilize ServiceNow for incident, problem, and change management, following established ITIL processes to ensure accurate documentation and timely resolution.
Collaborate with vendors for procurement, installation, maintenance, and troubleshooting of IT equipment and services.
Maintain clear and effective communication with end-users, management, and vendors to ensure expectations are met and issues are resolved.
Develop and maintain documentation, standard operating procedures, and best practices related to site IT infrastructure and support.
Demonstrate strong organizational and planning skills to manage multiple priorities and projects simultaneously.
Foster a positive customer service culture by being approachable, proactive, and engaged in supporting user needs.
Follow established safety and environmental policies, procedures, and methods applicable to the work area.
Provide after-hour technical support as needed.
Overnight travel to remote locations to assist in the implementation of technical solutions as needed.
Perform other duties as necessary.
Qualifications Education
Bachelor’s degree
Experience
Must be self-motivated and a self-starter.
At least 2 years of experience in an information technology role or related discipline
At least 2 years of experience with maintenance and repair of computer hardware
Strong tier 1 and tier 2 support skills with a focus on customer satisfaction.
IT Service Management ticketing tool such as ServiceNow, preferred
Manufacturing environment, preferred
Certifications
ITIL Foundation, strongly preferred
CompTIA A+, preferred
CompTIA Tech+, preferred
CompTIA Network+, preferred
Skills
Strong customer service orientation
Strong tier 1 and tier 2 support skills with a focus on customer satisfaction.
Positive attitude with a curious, engaged, and proactive personality.
Experience supporting production or lab environments.
Experience with audiovisual technologies and conferencing solutions.
Detail-oriented with excellent organizational and time management
Ability to work in a fast-paced environment and manage multiple priorities
Physical Demands
Ability to work for extended periods of time while sitting or standing.
Ability to use hands and fingers for extended periods of time.
Ability to perform repetitive motions for extended periods of time.
Ability to lift and move equipment up to 30 pounds.
Compensation and Benefits
Pay Range: $73,050 to $121,500 annually
Participation in Annual Incentive Program
Benefit & Retirement Plans
Comprehensive medical, dental, vision, life, disability, and related benefits with competitive premium costs.
401(k) Plan with company matching contributions at 100% of the first 5% of pay.
Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
Career development and tuition reimbursement.
Paid parental leave, short and long-term disability programs, adoption assistance, and additional programs.
Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Employment decisions are based upon job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Residency is required for most positions.
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to the U.S. EEOC resources at eeoc.gov.
Note:
The essential functions have been provided as examples of the type of work performed by employees assigned to the job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions.
#J-18808-Ljbffr
Position Title:
Digital & IT Analyst
General Description We are looking for a dedicated and proactive
IT Infrastructure Analyst – Site Support
to provide day-to-day tier 1 and tier 2 support for office and production environments. The ideal candidate will have hands-on experience with yearly PC refresh programs, AVI conference room equipment, and managing small to medium projects supporting site-level departments such as Lab and production-attached equipment. Expertise in ServiceNow, change management, and vendor management is essential. This role requires excellent organizational, planning, and communication skills, a strong customer service mindset, and a positive, curious, and engaged approach.
Scope/Supervision and Interaction This position Does Not Have Direct Reports. Collaborates with other Technical Analysts, Senior Technical Analysts, and end users.
Essential Job Functions
Provide tier 1 and tier 2 technical support to end-users in office and production areas, resolving hardware, software, and network issues promptly.
Manage the yearly PC refresh program, coordinating procurement, deployment, and user transition with minimal disruption.
Support and maintain AVI (audiovisual) conference room equipment, ensuring reliable operation for meetings and presentations.
Manage and coordinate small projects throughout the year for various site-level departments, including Lab equipment, production-attached devices, and related infrastructure.
Utilize ServiceNow for incident, problem, and change management, following established ITIL processes to ensure accurate documentation and timely resolution.
Collaborate with vendors for procurement, installation, maintenance, and troubleshooting of IT equipment and services.
Maintain clear and effective communication with end-users, management, and vendors to ensure expectations are met and issues are resolved.
Develop and maintain documentation, standard operating procedures, and best practices related to site IT infrastructure and support.
Demonstrate strong organizational and planning skills to manage multiple priorities and projects simultaneously.
Foster a positive customer service culture by being approachable, proactive, and engaged in supporting user needs.
Follow established safety and environmental policies, procedures, and methods applicable to the work area.
Provide after-hour technical support as needed.
Overnight travel to remote locations to assist in the implementation of technical solutions as needed.
Perform other duties as necessary.
Qualifications Education
Bachelor’s degree
Experience
Must be self-motivated and a self-starter.
At least 2 years of experience in an information technology role or related discipline
At least 2 years of experience with maintenance and repair of computer hardware
Strong tier 1 and tier 2 support skills with a focus on customer satisfaction.
IT Service Management ticketing tool such as ServiceNow, preferred
Manufacturing environment, preferred
Certifications
ITIL Foundation, strongly preferred
CompTIA A+, preferred
CompTIA Tech+, preferred
CompTIA Network+, preferred
Skills
Strong customer service orientation
Strong tier 1 and tier 2 support skills with a focus on customer satisfaction.
Positive attitude with a curious, engaged, and proactive personality.
Experience supporting production or lab environments.
Experience with audiovisual technologies and conferencing solutions.
Detail-oriented with excellent organizational and time management
Ability to work in a fast-paced environment and manage multiple priorities
Physical Demands
Ability to work for extended periods of time while sitting or standing.
Ability to use hands and fingers for extended periods of time.
Ability to perform repetitive motions for extended periods of time.
Ability to lift and move equipment up to 30 pounds.
Compensation and Benefits
Pay Range: $73,050 to $121,500 annually
Participation in Annual Incentive Program
Benefit & Retirement Plans
Comprehensive medical, dental, vision, life, disability, and related benefits with competitive premium costs.
401(k) Plan with company matching contributions at 100% of the first 5% of pay.
Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
Career development and tuition reimbursement.
Paid parental leave, short and long-term disability programs, adoption assistance, and additional programs.
Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Employment decisions are based upon job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Residency is required for most positions.
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to the U.S. EEOC resources at eeoc.gov.
Note:
The essential functions have been provided as examples of the type of work performed by employees assigned to the job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions.
#J-18808-Ljbffr