Retail Loan Servicing/Collection Specialist
Saco & Biddeford Savings Institution, Saco, Maine, us, 04072
Description
The Loan Servicer
performs a variety of duties pertaining to residential mortgage and consumer lending as well as supporting loan collection related efforts. Essential Functions
Provides professional, courteous, and efficient service to all internal and external customers, reflecting the Bank’s commitment to high standards of integrity and service excellence. Embrace the Bank’s core values: Caring & Compassion, Excellence, Relationships, Trust, and Enrichment. Be a source of possibilities. Assists/backs up the escrow process in all escrow related needs. Assists/ backs up for the construction loan process. Assists/back up for insurance related tasks such as Homeowner Insurance Cancellations, Renewals, filing and monitoring. Assists/ backs up for collection related items such as NSF’s and Deferment Processing, etc. Responsible for receiving loan servicing hunt group calls. Responsible for daily incoming work such as processing payments, wires, payoff requests, credit verifications, processing of weekly rates, ARM, Line of Credit, processing of Allonges, etc. Assists customers and staff with loan-related inquiries and other details. Reviews daily reports and follows up accordingly. Processes loan payoffs including preparing mortgage discharges and filing of loans documents and mailing originals back to customers. Reviews credit bureau disputes, initiates corrections and provides support for credit reporting needs. Verifies and consolidates paid off loan files. Provides back up in other servicing/collections areas as needed. Perform miscellaneous duties or special assignments as required, always aligning with the Bank’s values of integrity, service, and collaboration. Other Duties And Responsibilities
Participates in system release/upgrade testing. Attends all required meetings and training, maintaining a commitment to personal and professional growth in alignment with the Bank’s values. Complies with federal and state banking regulations, as well as with all bank and department policies and procedures. Interacts harmoniously, professionally, cordially and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork. Serve on various committees as assigned, actively contributing to the improvement of branch operations and customer satisfaction. Working Conditions
Physical surroundings are generally pleasant and comfortable with protection from weather conditions, though temperature changes may occur. Ability to sit or stand with freedom of movement, regularly alternating between both positions. Ability to stand for extended periods of time when necessary, contributing to a dynamic and active work environment. Occasionally lifting one to ten pounds; infrequently lifting up to 50 pounds. Requirements
High School graduate or equivalent. One-year experience in customer service and familiarity of processing loan payments preferred. Accurate and detail oriented with strong time management skills. Strong oral and written communication skills with the ability to deal courteously and effectively with all levels of bank personnel. Strong attention to detail, ensuring that all tasks are completed to the highest standards of accuracy and compliance. Working knowledge of Jack Henry SilverLake, Encompass and Synergy preferred. PC skills including intermediate WORD and EXCEL (Microsoft Office products). Strong organizational skills. Proven ability to deliver quality work during times of increased volume, demonstrating resilience and a strong work ethic. Solid problem-solving skills. Commitment to ongoing learning. Ability to work harmoniously, professionally, cordially and effectively with others, focusing upon the attainment of Bank goals and objectives through a commitment to Teamwork. Ability to, with or without accommodations, read/see documents and computer screens, communicate in person via telephone or Zoom calls, and use a computer and other office equipment. Ability to prioritize and multi-task. Dependable and punctual, adhering to attendance standards and demonstrating accountability in all actions. Eagerly accepts new challenges. Understands that each day may be different and adapts to change accordingly. Ability to travel to all Bank locations, ensuring a flexible and adaptable approach to meeting organizational needs.
#J-18808-Ljbffr
The Loan Servicer
performs a variety of duties pertaining to residential mortgage and consumer lending as well as supporting loan collection related efforts. Essential Functions
Provides professional, courteous, and efficient service to all internal and external customers, reflecting the Bank’s commitment to high standards of integrity and service excellence. Embrace the Bank’s core values: Caring & Compassion, Excellence, Relationships, Trust, and Enrichment. Be a source of possibilities. Assists/backs up the escrow process in all escrow related needs. Assists/ backs up for the construction loan process. Assists/back up for insurance related tasks such as Homeowner Insurance Cancellations, Renewals, filing and monitoring. Assists/ backs up for collection related items such as NSF’s and Deferment Processing, etc. Responsible for receiving loan servicing hunt group calls. Responsible for daily incoming work such as processing payments, wires, payoff requests, credit verifications, processing of weekly rates, ARM, Line of Credit, processing of Allonges, etc. Assists customers and staff with loan-related inquiries and other details. Reviews daily reports and follows up accordingly. Processes loan payoffs including preparing mortgage discharges and filing of loans documents and mailing originals back to customers. Reviews credit bureau disputes, initiates corrections and provides support for credit reporting needs. Verifies and consolidates paid off loan files. Provides back up in other servicing/collections areas as needed. Perform miscellaneous duties or special assignments as required, always aligning with the Bank’s values of integrity, service, and collaboration. Other Duties And Responsibilities
Participates in system release/upgrade testing. Attends all required meetings and training, maintaining a commitment to personal and professional growth in alignment with the Bank’s values. Complies with federal and state banking regulations, as well as with all bank and department policies and procedures. Interacts harmoniously, professionally, cordially and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork. Serve on various committees as assigned, actively contributing to the improvement of branch operations and customer satisfaction. Working Conditions
Physical surroundings are generally pleasant and comfortable with protection from weather conditions, though temperature changes may occur. Ability to sit or stand with freedom of movement, regularly alternating between both positions. Ability to stand for extended periods of time when necessary, contributing to a dynamic and active work environment. Occasionally lifting one to ten pounds; infrequently lifting up to 50 pounds. Requirements
High School graduate or equivalent. One-year experience in customer service and familiarity of processing loan payments preferred. Accurate and detail oriented with strong time management skills. Strong oral and written communication skills with the ability to deal courteously and effectively with all levels of bank personnel. Strong attention to detail, ensuring that all tasks are completed to the highest standards of accuracy and compliance. Working knowledge of Jack Henry SilverLake, Encompass and Synergy preferred. PC skills including intermediate WORD and EXCEL (Microsoft Office products). Strong organizational skills. Proven ability to deliver quality work during times of increased volume, demonstrating resilience and a strong work ethic. Solid problem-solving skills. Commitment to ongoing learning. Ability to work harmoniously, professionally, cordially and effectively with others, focusing upon the attainment of Bank goals and objectives through a commitment to Teamwork. Ability to, with or without accommodations, read/see documents and computer screens, communicate in person via telephone or Zoom calls, and use a computer and other office equipment. Ability to prioritize and multi-task. Dependable and punctual, adhering to attendance standards and demonstrating accountability in all actions. Eagerly accepts new challenges. Understands that each day may be different and adapts to change accordingly. Ability to travel to all Bank locations, ensuring a flexible and adaptable approach to meeting organizational needs.
#J-18808-Ljbffr