Intake Director – Behavioral Healthcare
Pyramid Healthcare, Newport News, Virginia, United States, 23600
Overview
Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.
Position Intake Director – Behavioral Healthcare
Location:
Newport News, VA
Schedule:
Full-time
About The Role The Intake Director oversees both clinical and administrative intake functions for the facility. This role is responsible for supervising intake staff, coordinating admissions and discharges, managing bed availability, overseeing documentation and precertifications, and ensuring efficient service access for clients and referral partners. The Intake Director plays a key leadership role in departmental operations, cross-departmental collaboration, and personnel management.
Essential Duties & Responsibilities
Collaborate with the central admissions office to coordinate admissions, discharges, and daily bed availability.
Ensure the bed board census is completed every morning.
Update detox bed availability throughout the day.
Communicate changes in admissions/discharges (unplanned discharges, AMA’s, no-shows, etc.) with central admissions.
Oversee completion of intake paperwork on new admissions.
Contact referral sources and payer sources upon admission.
Obtain precertifications as needed.
Cross-train as a back-up for Utilization Review, including daily census completion.
Participate in staff meetings, training, new employee onboarding, and ongoing training program development.
Collaborate with internal departments to coordinate scheduling across the facility.
Carry out personnel management activities for intake staff, including hiring, orientation, training, performance management, and development.
Ensure proper documentation on shift reports and incident reports.
Oversee external trainers and external service providers to ensure high-quality client services.
Maintain confidentiality of all company information and protected data.
Complete all required trainings mandated by the company and accrediting/licensing bodies.
Perform other duties as assigned.
Supervisory Responsibilities Oversees day-to-day operations of intake team members, including training, development, onboarding, staffing directions, and performance oversight.
Required Qualifications Education, Licensure & Experience
Supervisory experience in a behavioral healthcare setting preferred
Experience with staff development and client intake processes preferred
Pyramid CORE Values We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.
Total Rewards For Full-Time Positions
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Employee Recognition Programs
Referral Bonus opportunities
And More!
Want to know more? To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.
Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.
#J-18808-Ljbffr
Position Intake Director – Behavioral Healthcare
Location:
Newport News, VA
Schedule:
Full-time
About The Role The Intake Director oversees both clinical and administrative intake functions for the facility. This role is responsible for supervising intake staff, coordinating admissions and discharges, managing bed availability, overseeing documentation and precertifications, and ensuring efficient service access for clients and referral partners. The Intake Director plays a key leadership role in departmental operations, cross-departmental collaboration, and personnel management.
Essential Duties & Responsibilities
Collaborate with the central admissions office to coordinate admissions, discharges, and daily bed availability.
Ensure the bed board census is completed every morning.
Update detox bed availability throughout the day.
Communicate changes in admissions/discharges (unplanned discharges, AMA’s, no-shows, etc.) with central admissions.
Oversee completion of intake paperwork on new admissions.
Contact referral sources and payer sources upon admission.
Obtain precertifications as needed.
Cross-train as a back-up for Utilization Review, including daily census completion.
Participate in staff meetings, training, new employee onboarding, and ongoing training program development.
Collaborate with internal departments to coordinate scheduling across the facility.
Carry out personnel management activities for intake staff, including hiring, orientation, training, performance management, and development.
Ensure proper documentation on shift reports and incident reports.
Oversee external trainers and external service providers to ensure high-quality client services.
Maintain confidentiality of all company information and protected data.
Complete all required trainings mandated by the company and accrediting/licensing bodies.
Perform other duties as assigned.
Supervisory Responsibilities Oversees day-to-day operations of intake team members, including training, development, onboarding, staffing directions, and performance oversight.
Required Qualifications Education, Licensure & Experience
Supervisory experience in a behavioral healthcare setting preferred
Experience with staff development and client intake processes preferred
Pyramid CORE Values We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.
Total Rewards For Full-Time Positions
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Employee Recognition Programs
Referral Bonus opportunities
And More!
Want to know more? To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.
Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.
#J-18808-Ljbffr