Loan Servicing Specialist, Collections
LendKey Technologies, Inc., Cincinnati, Ohio, United States, 45208
Overview
LendKey, a financial technology firm and leader in "lending-as-a-service" solutions, improves lives by making lending simple for credit unions, community banks, and their customers. LendKey partners with community-based financial institutions helping them to digitally originate loans, and to buy and sell loans with other financial institutions and fintechs. LendKey's digital lending networks have empowered over 350 financial institutions to offer competitive education and home improvement loan programs and increase their digital presence across various customer acquisition channels. LendKey services more than $2.8 billion in consumer loans and has helped our financial institution clients deploy more than $6 billion in loans since 2009.
Role The
Loan Collections Specialist
is responsible for assisting borrowers and cosigners in resolving outstanding loan debt through proactive outreach, payment negotiations, and exceptional customer service. This role focuses primarily on outbound communication to past-due borrowers to establish payment arrangements, process collections, and support borrowers in finding appropriate solutions. The ideal candidate will demonstrate empathy, strong negotiation skills, and professionalism while ensuring compliance with all federal and state regulations.
What You’ll Be Doing
Conduct outbound collection calls to borrowers and cosigners on past-due accounts
Negotiate and establish payment arrangements that align with both borrower capability and company policy
Counsel borrowers with professionalism and confidence to help them understand repayment options
Assist with resolving delinquent loan balances through cash collections or forbearance when appropriate
Demonstrate in-depth knowledge of loan products, systems, and collections processes
Maintain confidentiality and security of borrower information at all times
Problem-solve and perform due diligence to ensure compliance with all federal and state regulations, including the Fair Debt Collection Practices Act and bankruptcy laws
Accurately document all collection activity, borrower communications, and account updates in the system
Collaborate with internal teams to resolve borrower concerns and ensure a seamless customer experience
Meet or exceed established daily, weekly, and monthly performance goals for collections, quality, and customer engagement
Requirements
Proven ability to counsel, problem-solve, and negotiate effectively with confidence and professionalism
Excellent verbal communication and active listening skills
Strong attention to detail and accuracy in documentation and record-keeping
Ability to adapt to changing priorities and work in a fast-paced, goal-oriented environment
Courteous, empathetic, and positive attitude when dealing with challenging conversations
Previous experience in collections, loan servicing, or customer support is preferred but not required
Strong mathematical proficiency
1 year of customer service experience preferred
Proficiency with computer systems and Microsoft suite, with the ability to navigate multiple systems
Location & Compensation
Hybrid work week
Monday – Wednesday in Blue Ash office
Thursday – Friday option to work from home
Starting at $18.25/hour
An additional $1 per hour when working closing shifts
Monthly bonus up to $800
Why work for us?
Opportunity to join a growing fintech
Creative and transparent company culture
Growth potential
Comprehensive medical, dental, vision, and life insurance benefits
21 days of paid time off
Paid training
Culture Fit Strong desire to work for a mission-based organization that emphasizes the importance of providing exceptional customer service and is aligned with our core values: Truthful, Helpful, Present, Driven, and Diligent. LendKey is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. We offer reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at HR@lendkey.com.
About Us LendKey delivers high-quality consumer loans directly to financial institutions through its digital lending-as-a-service model and indirectly through ALIRO by LendKey, an innovative deal network designed to enable financial institutions to buy, sell and broker loans. The platform provides technology, servicing and support to establish a strong digital presence, acquire loans for balance sheets, and build relationships with partners and consumers. Lenders optimize offerings by leveraging LendKey’s platform for demand generation, online decisioning, loan origination, loan servicing, compliance expertise, risk analytics, and proprietary balance sheet options. LendKey currently serves more than $2.7 billion in loans and has helped community-capital providers deploy more than $6 billion in loans since 2009. Visit Lendkey.com for more information.
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Role The
Loan Collections Specialist
is responsible for assisting borrowers and cosigners in resolving outstanding loan debt through proactive outreach, payment negotiations, and exceptional customer service. This role focuses primarily on outbound communication to past-due borrowers to establish payment arrangements, process collections, and support borrowers in finding appropriate solutions. The ideal candidate will demonstrate empathy, strong negotiation skills, and professionalism while ensuring compliance with all federal and state regulations.
What You’ll Be Doing
Conduct outbound collection calls to borrowers and cosigners on past-due accounts
Negotiate and establish payment arrangements that align with both borrower capability and company policy
Counsel borrowers with professionalism and confidence to help them understand repayment options
Assist with resolving delinquent loan balances through cash collections or forbearance when appropriate
Demonstrate in-depth knowledge of loan products, systems, and collections processes
Maintain confidentiality and security of borrower information at all times
Problem-solve and perform due diligence to ensure compliance with all federal and state regulations, including the Fair Debt Collection Practices Act and bankruptcy laws
Accurately document all collection activity, borrower communications, and account updates in the system
Collaborate with internal teams to resolve borrower concerns and ensure a seamless customer experience
Meet or exceed established daily, weekly, and monthly performance goals for collections, quality, and customer engagement
Requirements
Proven ability to counsel, problem-solve, and negotiate effectively with confidence and professionalism
Excellent verbal communication and active listening skills
Strong attention to detail and accuracy in documentation and record-keeping
Ability to adapt to changing priorities and work in a fast-paced, goal-oriented environment
Courteous, empathetic, and positive attitude when dealing with challenging conversations
Previous experience in collections, loan servicing, or customer support is preferred but not required
Strong mathematical proficiency
1 year of customer service experience preferred
Proficiency with computer systems and Microsoft suite, with the ability to navigate multiple systems
Location & Compensation
Hybrid work week
Monday – Wednesday in Blue Ash office
Thursday – Friday option to work from home
Starting at $18.25/hour
An additional $1 per hour when working closing shifts
Monthly bonus up to $800
Why work for us?
Opportunity to join a growing fintech
Creative and transparent company culture
Growth potential
Comprehensive medical, dental, vision, and life insurance benefits
21 days of paid time off
Paid training
Culture Fit Strong desire to work for a mission-based organization that emphasizes the importance of providing exceptional customer service and is aligned with our core values: Truthful, Helpful, Present, Driven, and Diligent. LendKey is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. We offer reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at HR@lendkey.com.
About Us LendKey delivers high-quality consumer loans directly to financial institutions through its digital lending-as-a-service model and indirectly through ALIRO by LendKey, an innovative deal network designed to enable financial institutions to buy, sell and broker loans. The platform provides technology, servicing and support to establish a strong digital presence, acquire loans for balance sheets, and build relationships with partners and consumers. Lenders optimize offerings by leveraging LendKey’s platform for demand generation, online decisioning, loan origination, loan servicing, compliance expertise, risk analytics, and proprietary balance sheet options. LendKey currently serves more than $2.7 billion in loans and has helped community-capital providers deploy more than $6 billion in loans since 2009. Visit Lendkey.com for more information.
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