Analyst/Sr Analyst, Digital Product Owner
American Airlines, Fort Worth, Texas, United States, 76102
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job
The job is a member of the Digital Team within the Customer Experience Division. The position will strive to differentiate American as an industry leader in mobile products and enhance American products in mobile channels. It will define and deliver the foundation of American’s mobile applications, bridging the gap across business, products and IT. You will own one of the most important moments in booking, where customers enter their details and shift from browsing to “okay, let’s do this.” You will get hands-on with the systems that make booking work, from availability checks and inventory holds to creating the virtual PNR behind the scenes. What you'll do
Includes responsibilities but may include additional essential functions and tasks as needed by management, with consideration for legal obligations and agreements. Collaborates with internal partners from IT, UX and Analytics to understand customer behavior and create strong customer experiences. Promotes mobile tools and features to support other products while ensuring experiences align with the mobile vision and overall mobile experience. Keeps stakeholders informed and communicates outcomes, learnings, and changes as teams work toward objectives. Conducts competitive benchmarking to research new technologies, identify gaps, and discover opportunities to enhance the customer experience. Participates in the development and implementation of new mobile features, including Agile ceremonies and using Agile product management tools. Translates business objectives into technical specifications by creating a backlog of clearly written and well-defined user stories. Manages the mobile platform backlog to focus on high-impact efforts to achieve objectives and key results. Works with third-party software vendors as the team builds mobile tools and offerings. Operates within the DevOps model, troubleshooting technical issues and prioritizing defect fixes and small enhancements within larger feature efforts. Partners with IT architects and technical leads to develop solutions that deliver customer value quickly while reducing ongoing costs. Leads ongoing demonstrations of new software to update stakeholders and team members on new features and functionality. Partners with other business units to write and accept user stories, ensuring technical and business requirements are met. Focuses on outcomes—identifying key metrics and continuously measuring and iterating to improve the product. All you'll need for success
Minimum Qualifications - Education & Prior Job Experience Bachelor’s degree in computer science or related field or equivalent experience/training Understanding of mobile app technology frameworks and differences between Android and iOS platforms Understanding of how American’s systems interact with each other (e.g., Sabre, ITA, eTDS) 3 years relevant work experience, preferably in e-commerce Preferred Qualifications - Education & Prior Job Experience Master’s degree in related field Experience with selecting and implementing third-party software development kits to enhance app offerings and tools Experience using Agile and other SDLC techniques to develop and deliver software Experience working in a product model focused on outcomes to continuously improve the customer experience Mobile and travel/airline experience Skills, Licenses & Certifications Understanding of the latest mobile technologies and how those tools can be leveraged to drive customer engagement Proven track record in delivering products that generate substantial value High level of intellectual curiosity and comfort with ambiguity Well organized, able to multi-task and prioritize with minimal direction Clear communication skills—transparency, setting expectations and reporting on results Interpersonal skills that foster trust and collaboration within the team and across product teams What you'll get
Travel Perks: Access to destinations across a global network via flights. Health Benefits: Health, dental, prescription and vision benefits from day one, plus virtual doctor visits and flexible spending accounts. Wellness Programs: Resources and programs to support your well-being. 401(k) Program: Available on hire; employer contributions may be available after one year depending on workgroup. Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. Feel free to be yourself at American
Inclusion and diversity are foundational to American Airlines. Our Employee Business Resource Groups connect team members with customers, suppliers, communities and shareholders, helping everyone reach their potential and creating an inclusive work environment. Cities : Fort Worth - TX Requisition ID : 83597 aa.com Privacy Policy View All Jobs Accessibility Policy EEO - Affirmative Action Policy Discrimination and all unlawful harassment in employment is not tolerated. We encourage success based on merit without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We comply with laws prohibiting discrimination. American Airlines, Inc. may consider qualified applicants including those with criminal histories. All applications will be submitted through this site, and payment is not required at any time during the application process.
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Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job
The job is a member of the Digital Team within the Customer Experience Division. The position will strive to differentiate American as an industry leader in mobile products and enhance American products in mobile channels. It will define and deliver the foundation of American’s mobile applications, bridging the gap across business, products and IT. You will own one of the most important moments in booking, where customers enter their details and shift from browsing to “okay, let’s do this.” You will get hands-on with the systems that make booking work, from availability checks and inventory holds to creating the virtual PNR behind the scenes. What you'll do
Includes responsibilities but may include additional essential functions and tasks as needed by management, with consideration for legal obligations and agreements. Collaborates with internal partners from IT, UX and Analytics to understand customer behavior and create strong customer experiences. Promotes mobile tools and features to support other products while ensuring experiences align with the mobile vision and overall mobile experience. Keeps stakeholders informed and communicates outcomes, learnings, and changes as teams work toward objectives. Conducts competitive benchmarking to research new technologies, identify gaps, and discover opportunities to enhance the customer experience. Participates in the development and implementation of new mobile features, including Agile ceremonies and using Agile product management tools. Translates business objectives into technical specifications by creating a backlog of clearly written and well-defined user stories. Manages the mobile platform backlog to focus on high-impact efforts to achieve objectives and key results. Works with third-party software vendors as the team builds mobile tools and offerings. Operates within the DevOps model, troubleshooting technical issues and prioritizing defect fixes and small enhancements within larger feature efforts. Partners with IT architects and technical leads to develop solutions that deliver customer value quickly while reducing ongoing costs. Leads ongoing demonstrations of new software to update stakeholders and team members on new features and functionality. Partners with other business units to write and accept user stories, ensuring technical and business requirements are met. Focuses on outcomes—identifying key metrics and continuously measuring and iterating to improve the product. All you'll need for success
Minimum Qualifications - Education & Prior Job Experience Bachelor’s degree in computer science or related field or equivalent experience/training Understanding of mobile app technology frameworks and differences between Android and iOS platforms Understanding of how American’s systems interact with each other (e.g., Sabre, ITA, eTDS) 3 years relevant work experience, preferably in e-commerce Preferred Qualifications - Education & Prior Job Experience Master’s degree in related field Experience with selecting and implementing third-party software development kits to enhance app offerings and tools Experience using Agile and other SDLC techniques to develop and deliver software Experience working in a product model focused on outcomes to continuously improve the customer experience Mobile and travel/airline experience Skills, Licenses & Certifications Understanding of the latest mobile technologies and how those tools can be leveraged to drive customer engagement Proven track record in delivering products that generate substantial value High level of intellectual curiosity and comfort with ambiguity Well organized, able to multi-task and prioritize with minimal direction Clear communication skills—transparency, setting expectations and reporting on results Interpersonal skills that foster trust and collaboration within the team and across product teams What you'll get
Travel Perks: Access to destinations across a global network via flights. Health Benefits: Health, dental, prescription and vision benefits from day one, plus virtual doctor visits and flexible spending accounts. Wellness Programs: Resources and programs to support your well-being. 401(k) Program: Available on hire; employer contributions may be available after one year depending on workgroup. Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. Feel free to be yourself at American
Inclusion and diversity are foundational to American Airlines. Our Employee Business Resource Groups connect team members with customers, suppliers, communities and shareholders, helping everyone reach their potential and creating an inclusive work environment. Cities : Fort Worth - TX Requisition ID : 83597 aa.com Privacy Policy View All Jobs Accessibility Policy EEO - Affirmative Action Policy Discrimination and all unlawful harassment in employment is not tolerated. We encourage success based on merit without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We comply with laws prohibiting discrimination. American Airlines, Inc. may consider qualified applicants including those with criminal histories. All applications will be submitted through this site, and payment is not required at any time during the application process.
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