Introduction
At Gallagher Benefit Services, you’re a trusted partner helping organizations navigate key people decisions. We build better workplaces where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do creates meaningful change for businesses and the people who power them. Overview
As the Client Manager, you will deliver exceptional service to Gallagher’s clients by actively managing client accounts, guiding associate teams, and cultivating strong relationships within the branch and with clients and vendor partners. How You’ll Make an Impact
You are the strategic relationship manager and client liaison. You lead increasingly complex self‑funded accounts while collaborating with senior teammates. You recognize a client’s day‑to‑day needs and provide solutions while managing their annual strategy. You share market expertise and keep clients well‑informed of compliance issues. You cross‑solve with clients to communicate resources available within Gallagher. You champion Gallagher resources and tools to maximize efficiency in managing client deliverables. Support the employee benefits Client Service Cycle to ensure a seamless renewal process. Retention is 95%. Guide, develop, and mentor new hires, account management, and team resources. Prioritize workflow and ensure accountability in both internal and external partnerships. Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes. Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way. Skills that Make You Successful
Strong communication skills to build professional relationships with business partners. High level of professionalism in all interactions. Action to influence events, achieve team goals, and retain clients. Adaptable, remain composed in an environment requiring multiple priorities. Actively seek to develop professional skills and improve efficiency and productivity. Generate new and practical ideas and continuously improve. Desire to learn Gallagher’s tools, systems, and shared resources. Go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher. About You
Required
Bachelor’s degree with 3+ years client service and/or claims management experience – or High School degree/GED with 8+ years client service and/or claims management experience. Ability to travel up to 25% of the time. Proficiency in Microsoft Office. Life & Health License is required. Preferred
Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Behaviors
Proficient in using technology to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self‑directed manner. Compensation And Benefits
We offer a competitive and comprehensive compensation package. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Minimum Core Benefits
Medical/dental/vision plans, which start from day one. Life and accident insurance. 401(k) and Roth options. Tax‑advantaged accounts (HSA, FSA). Educational expense reimbursement. Paid parental leave. Other Benefits
Digital mental health services (Talkspace). Flexible work hours (availability varies by office and job function). Training programs. Gallagher Thrive program – elevating your health through challenges, workshops & digital fitness programs. Charitable matching gift program. And more. We Value Inclusion and Diversity
Gallagher embraces our employees’ diverse identities, experiences, and talents to better serve our clients and communities. We are committed to equal employment opportunity and to creating an inclusive environment for all.
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At Gallagher Benefit Services, you’re a trusted partner helping organizations navigate key people decisions. We build better workplaces where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do creates meaningful change for businesses and the people who power them. Overview
As the Client Manager, you will deliver exceptional service to Gallagher’s clients by actively managing client accounts, guiding associate teams, and cultivating strong relationships within the branch and with clients and vendor partners. How You’ll Make an Impact
You are the strategic relationship manager and client liaison. You lead increasingly complex self‑funded accounts while collaborating with senior teammates. You recognize a client’s day‑to‑day needs and provide solutions while managing their annual strategy. You share market expertise and keep clients well‑informed of compliance issues. You cross‑solve with clients to communicate resources available within Gallagher. You champion Gallagher resources and tools to maximize efficiency in managing client deliverables. Support the employee benefits Client Service Cycle to ensure a seamless renewal process. Retention is 95%. Guide, develop, and mentor new hires, account management, and team resources. Prioritize workflow and ensure accountability in both internal and external partnerships. Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes. Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way. Skills that Make You Successful
Strong communication skills to build professional relationships with business partners. High level of professionalism in all interactions. Action to influence events, achieve team goals, and retain clients. Adaptable, remain composed in an environment requiring multiple priorities. Actively seek to develop professional skills and improve efficiency and productivity. Generate new and practical ideas and continuously improve. Desire to learn Gallagher’s tools, systems, and shared resources. Go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher. About You
Required
Bachelor’s degree with 3+ years client service and/or claims management experience – or High School degree/GED with 8+ years client service and/or claims management experience. Ability to travel up to 25% of the time. Proficiency in Microsoft Office. Life & Health License is required. Preferred
Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Behaviors
Proficient in using technology to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self‑directed manner. Compensation And Benefits
We offer a competitive and comprehensive compensation package. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Minimum Core Benefits
Medical/dental/vision plans, which start from day one. Life and accident insurance. 401(k) and Roth options. Tax‑advantaged accounts (HSA, FSA). Educational expense reimbursement. Paid parental leave. Other Benefits
Digital mental health services (Talkspace). Flexible work hours (availability varies by office and job function). Training programs. Gallagher Thrive program – elevating your health through challenges, workshops & digital fitness programs. Charitable matching gift program. And more. We Value Inclusion and Diversity
Gallagher embraces our employees’ diverse identities, experiences, and talents to better serve our clients and communities. We are committed to equal employment opportunity and to creating an inclusive environment for all.
#J-18808-Ljbffr