Overview
Overview
As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success!
Company PharMerica
Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success!
The
Account Manager of Client Services
cultivates and maintains an ongoing strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.
This position requires
80% travel in and around Tyler, TX . Ideal location to reside is a commutable distance to that location.
Schedule:
Monday - Friday, hours depend on business needs.
The ideal candidate has experience in client retention in a long-term care pharmacy setting.
We offer:
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
Annual Incentive Bonus: 15%
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care, come join our team and apply today!
This position will be posted for a minimum of 8 days.
Responsibilities
Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations.
Accountable for all aspects of client relationships; primary go-to person for your client base.
Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBRs) and Pharmacy Optimization Services (PSOPs).
Leads client contract renewal process in collaboration with other key PharMerica stakeholders.
Owns the client issue escalation and resolution process. Works directly with key internal partners to achieve timely responses on all issues while setting proper expectations for clients.
Manages their client base through the company’s CRM software, including tracking and management of activities, issues, tasks, contacts, and other client communications.
Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most importantcritical quality measurements to address customer’s needs, delivering world-class service.
Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources.
Works with client support services in leading the onboarding of new clients and facilities to ensure a seamless implementation.
Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing and receivable standards are achieved.
Represents PharMerica at corporate/networking/client events and conferences.
Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Qualifications
Bachelor's degree or equivalent experience
Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
Ability to communicate to all levels of management
Excellent time-management and basic computer skills
Advanced Microsoft Office proficiency
Outstanding problem-solving skills
Experience in root cause analysis
Ability to collaborate cross-functionally
Experience working within a collaborative team
Experience in a project management and client-facing customer service role
Strong background with the ability to manage multiple priorities and deadlines at once
About Our Line Of Business PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients\' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.
Salary Range USD $70,000.00 - $75,000.00 / Year
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As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success!
Company PharMerica
Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success!
The
Account Manager of Client Services
cultivates and maintains an ongoing strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.
This position requires
80% travel in and around Tyler, TX . Ideal location to reside is a commutable distance to that location.
Schedule:
Monday - Friday, hours depend on business needs.
The ideal candidate has experience in client retention in a long-term care pharmacy setting.
We offer:
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
Annual Incentive Bonus: 15%
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care, come join our team and apply today!
This position will be posted for a minimum of 8 days.
Responsibilities
Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations.
Accountable for all aspects of client relationships; primary go-to person for your client base.
Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBRs) and Pharmacy Optimization Services (PSOPs).
Leads client contract renewal process in collaboration with other key PharMerica stakeholders.
Owns the client issue escalation and resolution process. Works directly with key internal partners to achieve timely responses on all issues while setting proper expectations for clients.
Manages their client base through the company’s CRM software, including tracking and management of activities, issues, tasks, contacts, and other client communications.
Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most importantcritical quality measurements to address customer’s needs, delivering world-class service.
Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources.
Works with client support services in leading the onboarding of new clients and facilities to ensure a seamless implementation.
Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing and receivable standards are achieved.
Represents PharMerica at corporate/networking/client events and conferences.
Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Qualifications
Bachelor's degree or equivalent experience
Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
Ability to communicate to all levels of management
Excellent time-management and basic computer skills
Advanced Microsoft Office proficiency
Outstanding problem-solving skills
Experience in root cause analysis
Ability to collaborate cross-functionally
Experience working within a collaborative team
Experience in a project management and client-facing customer service role
Strong background with the ability to manage multiple priorities and deadlines at once
About Our Line Of Business PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients\' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.
Salary Range USD $70,000.00 - $75,000.00 / Year
#J-18808-Ljbffr