Customer Retention & Conversion Specialist
Eschenbach Optik of America, Inc., Danbury, Connecticut, us, 06813
Position Summary
The Customer Retention & Conversion Specialist (CRCS) calls on prospects and customers to make appointments for Territory Manager to help increase their productivity and efficiency. The CRCS works to maximize lead-to-meeting conversion rate for the Territory Managers and will remotely cover open territories due to turnover. Responsibilities
Increase productivity and efficiency of Territory Managers Monitor and track meeting frequency across customer strata by periodically running SugarCRM reports to ensure that A, B, C, and D accounts are benefitting from required frequency of meeting contact by an Eschenbach Territory Manager Call and schedule meetings for Territory Managers when frequency is deficient, exercising reasonable discretion and independent judgment. Make at least 16 Customer phone calls each day Schedule at least 4 Customer Meetings on behalf of Territory Managers each day Provide remote coverage of “open” Territories due to turnover, maintaining close telephone/web support for Key customers (A & B) and follow-up on all new leads Travel to open territories as needed To conduct in-person sales meetings/trainings with Key Customers To exhibit at local/regional trade shows/events critical to the territory Follow-up on all new leads (Stage 10 and 20 RLIs) until Territory is filled Coordinate with Marketing an active email and advertising campaign to maintain sufficient brand presence in the territory Monitor government sales of magnifiers as reported by govspend.com and through web research to create leads/RLIs and follow-up on such RLIs to schedule meetings for the Territory Managers Participate in staffing of National Exhibitions as needed Make necessary updates to Sugar CRM Participate in monthly Sales Conference calls Attend semi-annual Sales Meetings Assume other responsibilities as assigned by management Physical Requirements
Be physically capable of driving 8-10 hours per day Be physically capable of transporting samples and presentation material from the automobile to the presentation venue up to 6 times per day. This may involve staircases, elevators, escalators, and walking uphill as well as on flat ground. Be physically capable of making phone calls for 8-10 hours in a day Be physically capable of standing in exhibit booths for up to 8 hours Be physically capable of using a laptop computer throughout the day Be physically capable of flying for travel sales meetings Be physically capable of sleeping in a hotel room during travel to remote locations Other Information Pertaining to Position
Commitment to learn, embrace and adhere to the Eschenbach sales technique directives. Adherence to the requirement to record all sales activities as well as their calendar via Eschenbach’s CRM system Adherence to company dress code. Proficiency with computers as a sales tool including the MS Office suite of applications (Excel, Word, PowerPoint) Familiarity with CRM software Direct Compensation
Bonus for achievements of productivity expectations Expectations will include but are not limited to: Phone productivity Meetings with Prospects scheduled Meetings with Customers scheduled 401(k) Employee assistance program Health insurance Life insurance Paid time off Paid training Schedule
Monday to Friday Location
Danbury, CT at Eschenbach offices; potential for hybrid or permanent remote Eschenbach Optik of America offers a competitive compensation package with salary, commission and expenses with a competitive benefits package. Pay Range:
From $55,000 - $65,000 per year (pay includes base and potential incentive bonuses earned through the year). All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check. Eschenbach Optik of America is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
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The Customer Retention & Conversion Specialist (CRCS) calls on prospects and customers to make appointments for Territory Manager to help increase their productivity and efficiency. The CRCS works to maximize lead-to-meeting conversion rate for the Territory Managers and will remotely cover open territories due to turnover. Responsibilities
Increase productivity and efficiency of Territory Managers Monitor and track meeting frequency across customer strata by periodically running SugarCRM reports to ensure that A, B, C, and D accounts are benefitting from required frequency of meeting contact by an Eschenbach Territory Manager Call and schedule meetings for Territory Managers when frequency is deficient, exercising reasonable discretion and independent judgment. Make at least 16 Customer phone calls each day Schedule at least 4 Customer Meetings on behalf of Territory Managers each day Provide remote coverage of “open” Territories due to turnover, maintaining close telephone/web support for Key customers (A & B) and follow-up on all new leads Travel to open territories as needed To conduct in-person sales meetings/trainings with Key Customers To exhibit at local/regional trade shows/events critical to the territory Follow-up on all new leads (Stage 10 and 20 RLIs) until Territory is filled Coordinate with Marketing an active email and advertising campaign to maintain sufficient brand presence in the territory Monitor government sales of magnifiers as reported by govspend.com and through web research to create leads/RLIs and follow-up on such RLIs to schedule meetings for the Territory Managers Participate in staffing of National Exhibitions as needed Make necessary updates to Sugar CRM Participate in monthly Sales Conference calls Attend semi-annual Sales Meetings Assume other responsibilities as assigned by management Physical Requirements
Be physically capable of driving 8-10 hours per day Be physically capable of transporting samples and presentation material from the automobile to the presentation venue up to 6 times per day. This may involve staircases, elevators, escalators, and walking uphill as well as on flat ground. Be physically capable of making phone calls for 8-10 hours in a day Be physically capable of standing in exhibit booths for up to 8 hours Be physically capable of using a laptop computer throughout the day Be physically capable of flying for travel sales meetings Be physically capable of sleeping in a hotel room during travel to remote locations Other Information Pertaining to Position
Commitment to learn, embrace and adhere to the Eschenbach sales technique directives. Adherence to the requirement to record all sales activities as well as their calendar via Eschenbach’s CRM system Adherence to company dress code. Proficiency with computers as a sales tool including the MS Office suite of applications (Excel, Word, PowerPoint) Familiarity with CRM software Direct Compensation
Bonus for achievements of productivity expectations Expectations will include but are not limited to: Phone productivity Meetings with Prospects scheduled Meetings with Customers scheduled 401(k) Employee assistance program Health insurance Life insurance Paid time off Paid training Schedule
Monday to Friday Location
Danbury, CT at Eschenbach offices; potential for hybrid or permanent remote Eschenbach Optik of America offers a competitive compensation package with salary, commission and expenses with a competitive benefits package. Pay Range:
From $55,000 - $65,000 per year (pay includes base and potential incentive bonuses earned through the year). All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check. Eschenbach Optik of America is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
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