Director - Digital Customer Experience
Oshkosh Corporation, Inc., Oshkosh, Wisconsin, United States, 54901
## Director - Digital Customer Experience* Influence the operations of high-volume, high-transaction e-commerce platforms, ensuring uptime and world class performance during peak demand periods for global parts and services.* Architect data pipelines that ingest IoT telemetry into the Salesforce Data Cloud to trigger automated "Service-to-Sale" workflows and targeted parts sales strengthen our Aftermarket footprint across all Oshkosh segments.* Guide the implementation of AI agents to provide 24/7 technical support, utilizing natural language to query technical manuals and parts catalogs creating a self-service model for customers to drive fleet uptime regardless of geographic location or language.* Build ML-driven recommendation engines for the storefront that suggest parts based on specific fleet wear-patterns and historical lifecycle data.* Bachelor’s degree in computer science, systems engineering with ten (10) or more years of experience in digital leadership* Five (5) or more years of management experience* B2B E-Commerce and CRM experience* Communication, listening, adaptability, relationship building, negotiation, leadership, storytelling, coaching, public speaking, delegation skills* MBA with a technical focus* Proven success managing enterprise-scale e-commerce architectures for global markets.* Full understanding of digital sales cycles, aftermarket, and marketing tactics to drive the end to end customer experience journey.* Deep experience in IoT integration and telematics; translating machine data into engagement.* Deep understanding of LLM orchestration, vector databases, and AI Agent frameworks.* Expertise in Salesforce (Data/Service/Marketing/Commerce Clouds) and Headless Commerce along with a strong understanding of ERP systems.* Proficiency with integration technologies to support complex ERP-to-Cloud orchestration.* Track record of building high-performing teams and managing multi-million dollar transformations.**WORKING CONDITIONS**
*The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.** This role combines office-based administrative duties with physical activity in field or production environments.* In the office setting, tasks may require extended computer use, sitting, and attending meetings.* Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.* Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.* Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.Advance your career by advancing the world.
For many of our team members, this is more than a career. It’s a calling. Oshkosh is home to thousands of difference-makers working together to build, serve and protect people and communities around the world.
From the front lines to the firehouse, the people we serve are driven by a sense of purpose. The people who work here are no different. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day. As part of a People First culture, you’ll be encouraged and empowered to take ownership of your work, develop your career and make a real impact on the world around you.Oshkosh is a global company that designs and manufactures some of the world’s toughest specialty and access equipment under the brands of JLG, Hinowa, Power Towers, Pierce, MAXIMETAL, Oshkosh Defense, McNeilus, IMT, Jerr-Dan, Frontline Communications, Oshkosh Airport Products, Oshkosh AeroTech and Pratt Miller. #J-18808-Ljbffr
*The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.** This role combines office-based administrative duties with physical activity in field or production environments.* In the office setting, tasks may require extended computer use, sitting, and attending meetings.* Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.* Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.* Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.Advance your career by advancing the world.
For many of our team members, this is more than a career. It’s a calling. Oshkosh is home to thousands of difference-makers working together to build, serve and protect people and communities around the world.
From the front lines to the firehouse, the people we serve are driven by a sense of purpose. The people who work here are no different. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day. As part of a People First culture, you’ll be encouraged and empowered to take ownership of your work, develop your career and make a real impact on the world around you.Oshkosh is a global company that designs and manufactures some of the world’s toughest specialty and access equipment under the brands of JLG, Hinowa, Power Towers, Pierce, MAXIMETAL, Oshkosh Defense, McNeilus, IMT, Jerr-Dan, Frontline Communications, Oshkosh Airport Products, Oshkosh AeroTech and Pratt Miller. #J-18808-Ljbffr