Event Manager - Hilton Arlington National Landing
Hilton Arlington National Landing, Arlington, Virginia, United States, 22201
Overview
The Hilton Arlington National Landing is looking for their next Event Manager. Centrally located near Washington, D.C., just minutes from Reagan National Airport, this hotel sits in the heart of the National Landing neighborhood. It offers 393 guestrooms and 25,000 square feet of versatile meeting space.
Responsibilities As Event Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner\'s primary contact following turnover on property and is responsible for his/her experience.
Specifically, your essential functions will be to perform the following tasks to the highest standards:
Organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Requirements Our ideal candidate has at least one year of event management experience in a hotel environment and is familiar with supporting valued convention clients as they plan their conferences at our property. Strong attention to detail, the ability to multitask, and full flexibility are essential for success in this role.
Shift Pattern Shift Pattern:
Full Flexibility is a must. Office hours are 8:30 AM to 5:00 PM, but flexibility is essential to accommodate varying schedules, including weekends, holidays, for our convention group clients.
Pay Rate Pay Rate:
This is an hourly role at $29.00 per hour with participation in the hotels quarterly incentive plan.
Benefits The Benefits –
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing? As Event Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner\'s primary contact following turnover on property and is responsible for his/her experience.
Qualifications
One year of event management experience in a hotel environment preferred.
Strong attention to detail, multitasking abilities, and flexibility.
Excellent communication and relationship-building skills.
Ability to upsell and enhance events to maximize revenue.
Company Hilton Arlington National Landing
Work Locations Hilton Arlington National Landing
Schedule Full-time
Brand Hilton Hotels & Resorts
Job Catering and Event Services
#J-18808-Ljbffr
Responsibilities As Event Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner\'s primary contact following turnover on property and is responsible for his/her experience.
Specifically, your essential functions will be to perform the following tasks to the highest standards:
Organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Requirements Our ideal candidate has at least one year of event management experience in a hotel environment and is familiar with supporting valued convention clients as they plan their conferences at our property. Strong attention to detail, the ability to multitask, and full flexibility are essential for success in this role.
Shift Pattern Shift Pattern:
Full Flexibility is a must. Office hours are 8:30 AM to 5:00 PM, but flexibility is essential to accommodate varying schedules, including weekends, holidays, for our convention group clients.
Pay Rate Pay Rate:
This is an hourly role at $29.00 per hour with participation in the hotels quarterly incentive plan.
Benefits The Benefits –
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing? As Event Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner\'s primary contact following turnover on property and is responsible for his/her experience.
Qualifications
One year of event management experience in a hotel environment preferred.
Strong attention to detail, multitasking abilities, and flexibility.
Excellent communication and relationship-building skills.
Ability to upsell and enhance events to maximize revenue.
Company Hilton Arlington National Landing
Work Locations Hilton Arlington National Landing
Schedule Full-time
Brand Hilton Hotels & Resorts
Job Catering and Event Services
#J-18808-Ljbffr