Marketing and F&B Coordinator
Four Seasons Hotels and Resorts, Calistoga, California, United States, 94515
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.
The Role The Marketing and F&B Coordinator provides support to both the Commercial and Food & Beverage divisions. This role reports directly to the Director of Public Relations & Marketing, with a dotted-line reporting relationship to the Director of Food & Beverage. The Coordinator assists in executing marketing campaigns through content creation, social media support, and event coordination. In addition, the position supports the Food & Beverage team by developing marketing communications, materials, and menus. Success in this role requires strong communication skills, exceptional attention to detail, and excellent organizational abilities.
This is a on property-based role, offering the opportunity to work directly with our team and guests.
What You Will Do
Support the Director of PR & Marketing with day-to-day assignments and special projects.
Coordinate internal communications for F&B promotions and events, acting as liaison across departments.
Assist with F&B marketing communications, including OpenTable Pro emails and LMLM local mailing lists.
Ensure brand compliance across all F&B marketing materials and menus; secure required approvals from PR & Marketing.
Manage F&B social media for TRUSS (posting, inbox management, community engagement) and support Auro as needed; visuals and copy approved by DMM and DPRM.
Support resort activations, including agenda preparation, meeting minutes, and experience coordination.
Attend Activations and F&B Marketing meetings; prepare agendas and document action items.
Maintain and update digital collateral across platforms (FS.com, OpenTable, BentoBox).
Upload F&B events to partner and destination portals (Visit Napa Valley, Calistoga, Yountville, etc.).
Assist with F&B photoshoots and content creation.
Maintain a centralized asset library for all F&B initiatives (photo and video).
Design menus and F&B marketing collateral using Canva.
Support shopping cart amenities and experiences, including F&B offers and culinary classes.
Manage Google Business Profile updates (minimum two posts per week per outlet: Auro, TRUSS, Campo).
Support outlet influencer programs, including agenda development, creative briefs, and internal alerts.
Monitor competitive set activity and broader industry trends.
Assist with Eventbrite listings and guest list management.
F&B Support
Assist the Director of Food & Beverage with administrative and operational tasks on an as-needed basis, including:
Recipe costing and data management in BirchStreet
Menu engineering support
Food safety audit coordination and documentation
Administrative support for Avero, OpenTable, and ResortPass
Coordination of F&B activations and related logistics
Review and tracking of in-room and VIP amenities
Support with Medallia responses, issue tracking, and illness reports
Assisting with Vendor/BirchStreet management and POs for F&B
Education What you bring
Bachelor’s degree, highly preferred.
Experience
1+ years of experience in a luxury hotel or similar service industry organization.
Previous Marketing or Food and Beverage experience highly desirable.
Skills And Abilities
Strong computer proficiency, including Microsoft 365 and office equipment.
Platform Management / Ability to handle multiple platforms:
Marketing: FS.com, OpenTable, BentoBox, Sprout, Traackr, Canva, Adobe Analytics, Adobe Creative Cloud, AEM, Google Business Profile, Image Library, Press Room, Instagram, Facebook
Hotel: Opera, HotSOS, Golden, BirchStreet
Food & Beverage: Avero, MICROS, OpenTable Pro, ResortPass
Excellent written, verbal, and interpersonal communication skills in English.
Highly organized, detail-oriented, and able to manage multiple priorities.
Confident working independently while collaborating effectively with cross-functional teams.
Creative thinker with a strong eye for promotional content and brand presentation.
Digital marketing and social media proficiency.
Interest in Food & Beverage; prior experience in luxury, Forbes Five-Star, or Michelin-starred environments preferred.
Photoshop, photography, and additional design skills a plus.
Valid driver’s license required to operate golf carts.
What We Offer
Hourly: $29.94
Competitive Salary, wages, and a comprehensive benefits package
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after one year of employment
Excellent Training and Development opportunities
Complimentary accommodations & employee discount for stays at other Four Seasons worldwide
Complimentary Employee Meals
401k Retirement Plans
Schedule & Hours
Full time availability
Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business needs
Learn more about what it is like to work at Four Seasons p>Visit our job sites and social channels for more information: jobs.fourseasons.com; https://www.linkedin.com/company/four-seasons-hotels-and-res; https://www.instagram.com/auronapavalley/; https://www.instagram.com/trussnapavalley/ If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.
Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the EEOC information poster please visit Know Your Rights. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Visit https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.
The Role The Marketing and F&B Coordinator provides support to both the Commercial and Food & Beverage divisions. This role reports directly to the Director of Public Relations & Marketing, with a dotted-line reporting relationship to the Director of Food & Beverage. The Coordinator assists in executing marketing campaigns through content creation, social media support, and event coordination. In addition, the position supports the Food & Beverage team by developing marketing communications, materials, and menus. Success in this role requires strong communication skills, exceptional attention to detail, and excellent organizational abilities.
This is a on property-based role, offering the opportunity to work directly with our team and guests.
What You Will Do
Support the Director of PR & Marketing with day-to-day assignments and special projects.
Coordinate internal communications for F&B promotions and events, acting as liaison across departments.
Assist with F&B marketing communications, including OpenTable Pro emails and LMLM local mailing lists.
Ensure brand compliance across all F&B marketing materials and menus; secure required approvals from PR & Marketing.
Manage F&B social media for TRUSS (posting, inbox management, community engagement) and support Auro as needed; visuals and copy approved by DMM and DPRM.
Support resort activations, including agenda preparation, meeting minutes, and experience coordination.
Attend Activations and F&B Marketing meetings; prepare agendas and document action items.
Maintain and update digital collateral across platforms (FS.com, OpenTable, BentoBox).
Upload F&B events to partner and destination portals (Visit Napa Valley, Calistoga, Yountville, etc.).
Assist with F&B photoshoots and content creation.
Maintain a centralized asset library for all F&B initiatives (photo and video).
Design menus and F&B marketing collateral using Canva.
Support shopping cart amenities and experiences, including F&B offers and culinary classes.
Manage Google Business Profile updates (minimum two posts per week per outlet: Auro, TRUSS, Campo).
Support outlet influencer programs, including agenda development, creative briefs, and internal alerts.
Monitor competitive set activity and broader industry trends.
Assist with Eventbrite listings and guest list management.
F&B Support
Assist the Director of Food & Beverage with administrative and operational tasks on an as-needed basis, including:
Recipe costing and data management in BirchStreet
Menu engineering support
Food safety audit coordination and documentation
Administrative support for Avero, OpenTable, and ResortPass
Coordination of F&B activations and related logistics
Review and tracking of in-room and VIP amenities
Support with Medallia responses, issue tracking, and illness reports
Assisting with Vendor/BirchStreet management and POs for F&B
Education What you bring
Bachelor’s degree, highly preferred.
Experience
1+ years of experience in a luxury hotel or similar service industry organization.
Previous Marketing or Food and Beverage experience highly desirable.
Skills And Abilities
Strong computer proficiency, including Microsoft 365 and office equipment.
Platform Management / Ability to handle multiple platforms:
Marketing: FS.com, OpenTable, BentoBox, Sprout, Traackr, Canva, Adobe Analytics, Adobe Creative Cloud, AEM, Google Business Profile, Image Library, Press Room, Instagram, Facebook
Hotel: Opera, HotSOS, Golden, BirchStreet
Food & Beverage: Avero, MICROS, OpenTable Pro, ResortPass
Excellent written, verbal, and interpersonal communication skills in English.
Highly organized, detail-oriented, and able to manage multiple priorities.
Confident working independently while collaborating effectively with cross-functional teams.
Creative thinker with a strong eye for promotional content and brand presentation.
Digital marketing and social media proficiency.
Interest in Food & Beverage; prior experience in luxury, Forbes Five-Star, or Michelin-starred environments preferred.
Photoshop, photography, and additional design skills a plus.
Valid driver’s license required to operate golf carts.
What We Offer
Hourly: $29.94
Competitive Salary, wages, and a comprehensive benefits package
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after one year of employment
Excellent Training and Development opportunities
Complimentary accommodations & employee discount for stays at other Four Seasons worldwide
Complimentary Employee Meals
401k Retirement Plans
Schedule & Hours
Full time availability
Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business needs
Learn more about what it is like to work at Four Seasons p>Visit our job sites and social channels for more information: jobs.fourseasons.com; https://www.linkedin.com/company/four-seasons-hotels-and-res; https://www.instagram.com/auronapavalley/; https://www.instagram.com/trussnapavalley/ If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.
Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the EEOC information poster please visit Know Your Rights. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Visit https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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