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Associate Director, Outcomes & Insight

WebMD LLC, New York, New York, United States

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Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Position Overview Medscape (a division of WebMD) is looking to hire an Associate Director within the Impact & Insights team to support its growing HCP insights and measurement business within the US and Global markets. The Associate Director will play an important role in generating actionable insights, collaborating with the Impact Product leader to implement and improve products and the analytics and clinical strategy and sales team to generate and deliver impact and insights stories.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Responsibilities

Under the supervision of the Director, Impact & Insights, execute the vision for impact and insights measurement

Supervise and mentor 3+ managers and analysts

Partner with Sales and Management teams in defining, implementing and delivering analytical capabilities for Medscape’s US and Global business

Provide oversight and hands-on management to strategic deals throughout their life cycle across pre-sale, post-sale execution and measurement, and renewal stages

Partner with colleagues on cross-functional teams (e.g. data analytics, reporting, business intelligence, audience engagement, marketing, product) to deliver funded reports and presentations

Conduct thorough analyses of initiative performance and strategy to generate actionable intelligence and clearly communicate and present insights to stakeholders and via reports

Develop sound understanding of Medscape Education’s product portfolio, historical performance according to various therapeutic categories and audience segments, promotional impact measurement methodology, and data capabilities of various analytics partners

Leverage learnings and best practices from current business to expand similar capabilities into other parts of the business

Tackle complex and ambiguous problems with a strategic and entrepreneurial mindset

Create recommendations and action plans for solving problems

Minimum Qualifications

Minimum of a Bachelors Degree (or equal number of work experience)

6+ years relevant experience within analytics, outcomes reporting, data reporting, etc. within the digital healthcare industry

Experience with claims /real-world evidence data

Outstanding analytical, problem-solving, and critical thinking skills

High energy, disciplined self-starter with an entrepreneurial spirit and proven leadership skills

Experience in impact measurement and insights generation

Experience interpreting statistical analyses

Excellent verbal and written communication skills, with experience presenting to clients, partners, and stakeholders

Highly proficient in Microsoft Suite, including Excel and PowerPoint

Preferred Qualifications

Advanced degree

Advanced experience with Tableau workbooks and dashboards

Experience in healthcare-related fields or education

Experience in program evaluation, applied research

Experience conducting and guiding statistical analyses

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