This role supports the execution and continuous improvement of sales enablement strategies by providing hands-on coaching, training, and tactical support to partner teams. The focus is on driving real-time skill development, reinforcing product knowledge, and improving sales performance through experiential learning and close collaboration with cross-functional partners.
Core Responsibilities
Execution & Enhancement: Drive the rollout of existing enablement strategies and report feedback and recommended enhancements to training tactics and materials
Tactical Support: Provide daily, hands-on support to Concentrix trainers and team leads
Coaching & Development: Partner with managers, trainers, and agent teams to strengthen product knowledge and sales effectiveness
Experiential Learning: Prioritize role-playing and in-person training; ensure every day includes real-time coaching or situational practice
Cross-Functional Collaboration: Work closely with Service Design and Concierge Performance teams to align enablement with workflows, staffing models, and operational needs
Daily Operations & Activities A typical day centers on maintaining momentum, engagement, and skill reinforcement:
Morning Briefs: Reinforce priorities, communicate pricing or product updates, and build agent confidence with managers
Manager Coaching Sessions: Scheduled coaching on product specifications, sales tactics, and relationship management
Performance Collaboration: Partner with Performance Managers on “Minute Performance Moments” to drive engagement and reward milestone achievements during downtime
Training Module Examples
Product Deep Dives: Real-time pricing and product updates (e.g., Full Service details)
Call Audits: Group reviews of recorded calls to evaluate and improve performance
Active Role-Play: Scenario-based practice tailored to current agent challenges and objections
Role will be based near partner agent centers within the assigned region
Weekend support required during peak tax season
Qualifications Required
3–5+ years of experience in sales support or sales enablement, preferably within call center or high-volume sales environments
Proven ability to influence without authority and collaborate across multiple teams
Strong communication skills with the ability to engage both frontline associates and leadership
Comfortable working in a fast-paced, seasonal business with shifting priorities
Preferred
Experience supporting virtual or hybrid sales teams
Background working with sales trainers, retail, or frontline sales environments
Familiarity with sales enablement tools or performance measurement frameworks
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Core Responsibilities
Execution & Enhancement: Drive the rollout of existing enablement strategies and report feedback and recommended enhancements to training tactics and materials
Tactical Support: Provide daily, hands-on support to Concentrix trainers and team leads
Coaching & Development: Partner with managers, trainers, and agent teams to strengthen product knowledge and sales effectiveness
Experiential Learning: Prioritize role-playing and in-person training; ensure every day includes real-time coaching or situational practice
Cross-Functional Collaboration: Work closely with Service Design and Concierge Performance teams to align enablement with workflows, staffing models, and operational needs
Daily Operations & Activities A typical day centers on maintaining momentum, engagement, and skill reinforcement:
Morning Briefs: Reinforce priorities, communicate pricing or product updates, and build agent confidence with managers
Manager Coaching Sessions: Scheduled coaching on product specifications, sales tactics, and relationship management
Performance Collaboration: Partner with Performance Managers on “Minute Performance Moments” to drive engagement and reward milestone achievements during downtime
Training Module Examples
Product Deep Dives: Real-time pricing and product updates (e.g., Full Service details)
Call Audits: Group reviews of recorded calls to evaluate and improve performance
Active Role-Play: Scenario-based practice tailored to current agent challenges and objections
Role will be based near partner agent centers within the assigned region
Weekend support required during peak tax season
Qualifications Required
3–5+ years of experience in sales support or sales enablement, preferably within call center or high-volume sales environments
Proven ability to influence without authority and collaborate across multiple teams
Strong communication skills with the ability to engage both frontline associates and leadership
Comfortable working in a fast-paced, seasonal business with shifting priorities
Preferred
Experience supporting virtual or hybrid sales teams
Background working with sales trainers, retail, or frontline sales environments
Familiarity with sales enablement tools or performance measurement frameworks
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