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Sales Operations Manager

Inspira Education, New York, New York, us, 10261

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About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.

As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal for candidates from diverse backgrounds worldwide.

As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer).

The Role We’re seeking a Sales Operations Manager to empower our sales team with the tools, training, processes, and insights they need to succeed. This role sits at the intersection of sales, data, marketing, and operations—ensuring our sellers are enabled to maximize productivity, improve win rates, and deliver consistent messaging to prospects and customers.

This is an in‑person role that requires working onsite at our NYC office.

What You'll Do Training & Development

Design and deliver onboarding programs for new sales hires

Create ongoing training, certifications, and workshops to upskill reps

Conduct call reviews, coaching sessions, and feedback loops to improve sales effectiveness

Content & Resources

Develop and maintain sales playbooks, scripts, and competitive battle cards

Partner with marketing/product to create and update sales collateral (presentations, one‑pagers, case studies)

Ensure reps can easily access the right content at the right time in the sales cycle

Process & Playbooks

Define and document consistent sales methodologies, qualification criteria, and stage definitions

Optimize lead handoffs between SDRs, AEs, and CS

Identify bottlenecks in the sales cycle and recommend improvements

Technology & Tools

Administer and optimize sales tools (CRM, call recording, prospecting platforms, sales engagement software)

Drive tool adoption across the team and measure usage effectiveness

Evaluate new tools and technologies to support sales efficiency

Analytics & Insights

Track and report on KPIs such as win rates, conversion by stage, and rep productivity

Build dashboards and provide insights to sales leadership

Leverage data to guide training, process improvements, and strategy

Who You Are

Experience of having done individual sales ideally in a high‑ticket D2C environment

1‑2 years of experience as a sales manager

1–3 years of experience in sales enablement, sales training or sales operations

Strong understanding of sales processes, methodologies, and buyer journeys

Excellent communication, training, and facilitation skills

High proficiency with CRM systems (HubSpot) and enablement tools (Gong, Outreach, Highspot, Seismic)

Data‑driven mindset with the ability to analyze metrics and translate into actionable insights

Proven ability to partner cross‑functionally (sales, marketing, product, ops)

Success in this Role Looks Like

New sales hires are ramping up to productivity faster

Sales teams use consistent messaging and playbooks

Higher win rates and quota attainment

Reduced friction in sales processes and tools

Leadership has clear visibility into performance metrics

Why You'll Love Inspira

Amazing people with a great vision and values

Ability to work directly with co‑founders and drive impact super quickly

Your work directly impacts the lives and careers of students across the globe

100% coverage of health, vision, and dental benefits

Flexible Paid‑time Off

Learning and Development Budget

Retirement Savings Plans – 401k with matching

Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

Note: certain benefits are not provided to 1099 contract worker

Interested in learning more about Inspira Education, please visit Inspira Education Group.

Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.

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