We are seeking a dynamic and results-driven Public Sector Account Manager to lead both the expansion of existing accounts and the acquisition of new clients within the government and education verticals. This individual will be responsible for implementing strategic sales initiatives to grow our presence in the public sector, build long-term client relationships, and consistently achieve performance targets.
This position is hybrid based on-site in Nashville, TN.
Role & Responsibilities Public Sector Account Manager – Key Responsibilities Relationship Management
Build and nurture trust-based relationships with public sector clients, serving as their dedicated inside account manager.
Maintain regular engagements to understand client goals, challenges, and evolving needs.
Service Delivery Excellence
Act as the primary contact for public sector inquiries and requests within assigned accounts.
Coordinate with internal teams—including technical support and product specialists—to ensure timely and effective service delivery.
Design and execute proactive renewal strategies tailored to each client’s usage patterns and business objectives.
Lead renewal negotiations by leveraging insights into client satisfaction and the impact of our service and delivery solutions
Serve as a proactive problem solver, addressing post-sales issues and escalations swiftly with consistent communication.
Partner with cross-functional teams to technical concerns, billing discrepancies, and other client-reported issues.
Take a holistic approach to account management by staying informed on each client’s industry trends, competitive landscape, and strategic priorities.
Identify opportunities for added value and revenue growth within existing accounts.
Data-Driven Territory Planning
Execute tactical sales initiatives across assigned accounts using data insights and market intelligence.
Collaborate with sales leadership to develop targeted campaigns that drive upsell and cross-sell opportunities.
Performance Analysis & Reporting
Track key performance indicators related to client engagement, satisfaction, and revenue.
Analyze trends to uncover areas for improvement and recommend enhancements to account management and sales strategies.
Client Advocacy
Represent client interests internally, ensuring their feedback informs product and service improvements.
Promote client success stories and best practices to build loyalty and encourage referrals.
Organizational Alignment The Digital Sales Account Manager reports to the North American Public Sector Sales Director
Success Criteria To excel in this role, the Public Sector Account Manager will be measured against the following key performance indicators:
Achieve and exceed quarterly and annual sales quotas.
Drive consistent year-over-year revenue growth across assigned government and education accounts.
What we offer
Generous pay with a quarterly bonus structure
Substantial benefits package that includes:
Medical coverage with competitive employer contributions
Voluntary coverage including Dental, Vision, Pet, Legal, Identity, Accident & Critical Illness
401k program with employer matching 50% up to the first 10% of employee’s contributions
Wellness Program, EAP, concierge services
Abundant paid time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
Employee stock purchase plan
Learning and development opportunities galore
Tuition reimbursement
Winning culture, inclusive environment, and friendly people all over the world
A remote-friendly organization, with colleagues working remotely either part or full-time
As a culture-first organization, being together is how we learn and grow. We come together in person for at least 4 days for collaboration, support, and to have some fun.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr
This position is hybrid based on-site in Nashville, TN.
Role & Responsibilities Public Sector Account Manager – Key Responsibilities Relationship Management
Build and nurture trust-based relationships with public sector clients, serving as their dedicated inside account manager.
Maintain regular engagements to understand client goals, challenges, and evolving needs.
Service Delivery Excellence
Act as the primary contact for public sector inquiries and requests within assigned accounts.
Coordinate with internal teams—including technical support and product specialists—to ensure timely and effective service delivery.
Design and execute proactive renewal strategies tailored to each client’s usage patterns and business objectives.
Lead renewal negotiations by leveraging insights into client satisfaction and the impact of our service and delivery solutions
Serve as a proactive problem solver, addressing post-sales issues and escalations swiftly with consistent communication.
Partner with cross-functional teams to technical concerns, billing discrepancies, and other client-reported issues.
Take a holistic approach to account management by staying informed on each client’s industry trends, competitive landscape, and strategic priorities.
Identify opportunities for added value and revenue growth within existing accounts.
Data-Driven Territory Planning
Execute tactical sales initiatives across assigned accounts using data insights and market intelligence.
Collaborate with sales leadership to develop targeted campaigns that drive upsell and cross-sell opportunities.
Performance Analysis & Reporting
Track key performance indicators related to client engagement, satisfaction, and revenue.
Analyze trends to uncover areas for improvement and recommend enhancements to account management and sales strategies.
Client Advocacy
Represent client interests internally, ensuring their feedback informs product and service improvements.
Promote client success stories and best practices to build loyalty and encourage referrals.
Organizational Alignment The Digital Sales Account Manager reports to the North American Public Sector Sales Director
Success Criteria To excel in this role, the Public Sector Account Manager will be measured against the following key performance indicators:
Achieve and exceed quarterly and annual sales quotas.
Drive consistent year-over-year revenue growth across assigned government and education accounts.
What we offer
Generous pay with a quarterly bonus structure
Substantial benefits package that includes:
Medical coverage with competitive employer contributions
Voluntary coverage including Dental, Vision, Pet, Legal, Identity, Accident & Critical Illness
401k program with employer matching 50% up to the first 10% of employee’s contributions
Wellness Program, EAP, concierge services
Abundant paid time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
Employee stock purchase plan
Learning and development opportunities galore
Tuition reimbursement
Winning culture, inclusive environment, and friendly people all over the world
A remote-friendly organization, with colleagues working remotely either part or full-time
As a culture-first organization, being together is how we learn and grow. We come together in person for at least 4 days for collaboration, support, and to have some fun.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr