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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Community Relations Manager ID 2026-14363 Category Leasing Position Type Regular Full-Time Group Community Group At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditiona Relations, Manager, Business Operations, Customer Service, Community Manager, Relationship, Property Management, Business Services

","

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Join to apply for the Customer Relations Representative role at Corpay

What We Need

CORPAY is currently looking to hire a Customer Relations Representative within our Fuel division. This position falls under our NAT lines of business and is in Nashville, TN. In this role, you will provide business-to-business (B2B) support through inbound emails and phone calls to resolve client and cardholder requests to ensure satisfaction and retention. This position is responsible for assisting with various aspects of client relationships to ensure satisfaction and effective use of products and services to support client retention. You will report directly to the Operations Manager and regularly collaborate with other internal departments

How We Work

As a Customer Relations Representative, You Will Be Expected To Work In a Hybrid Environment. Corpay Will Set You Up For Success By Providing

Assigned workspace in Nashville, TN
Company-issued equipment
Formal, hands-on training

Role Responsibilities

The Responsibilities Of The Role Will Include

Resolving customer issues quickly and decisively
Working calmly in a fast-paced team environment; managing special projects without compromising other responsibilities
Responding to customer emails (Cases) and supporting customer calls when necessary; utilizing available tools to track appointments and manage priorities
In-depth knowledge of products, services, and systems; ability to proactively train and recommend best practices to clients
Interacting with internal departments to support the customer base
Demonstrating mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service
Meeting minimum productivity requirements regarding department goals and standard operating procedures

Qualifications & Skills

High School Education or equivalent, required
Successful B2B experience preferred with the ability to be coached, initiative, and desire to have a successful career path within
Must maintain an attendance record within company standards and remain knowledgeable of new products, services, and procedures
Excellent level of personal organization
Strong people skills, analytical skills, attention to detail, and follow-up skills
Excellent communication skills, both verbal and written and the ability to effectively communicate our product offerings and functionality
Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
Proficient phone and computer skills; Ability to answer and manage inbound calls, make outbound calls, and work with the other internal departments

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other

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