Position
Position:
Customer Service Representative
Shift Shift:
Monday - Friday 1st Shift
Hours Hours:
7:30AM - 3:30PM
Pay Pay:
$19 per hour
Key Qualifications
MUST HAVE Customer and product resolution in a Warehouse setting (not remote).
Solid communications skills via phone, IM and E‑mail.
Organized and able to file and sort time‑sensitive records.
Ability to learn multiple warehouse management systems.
Work in a team environment.
Has some flexibility with work schedule.
Microsoft systems proficient, i.e. Excel, Word etc.
Benefits
Affordable medical, dental, and vision coverage available beginning on your 30th day.
PTO program for all associates, including paid holidays and vacation.
401(k) with generous company match.
Tuition reimbursement program.
Excellent training and career advancement opportunities.
Role Purpose Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Required Education and Experience
High School Diploma or Equivalent.
0-12 months of system, data entry or reporting experience.
0-12 months of warehouse experience, preferred.
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include.
Grow Your Skills. Shape Your World.
Our Organization is an equal opportunity employer.
#J-18808-Ljbffr
Customer Service Representative
Shift Shift:
Monday - Friday 1st Shift
Hours Hours:
7:30AM - 3:30PM
Pay Pay:
$19 per hour
Key Qualifications
MUST HAVE Customer and product resolution in a Warehouse setting (not remote).
Solid communications skills via phone, IM and E‑mail.
Organized and able to file and sort time‑sensitive records.
Ability to learn multiple warehouse management systems.
Work in a team environment.
Has some flexibility with work schedule.
Microsoft systems proficient, i.e. Excel, Word etc.
Benefits
Affordable medical, dental, and vision coverage available beginning on your 30th day.
PTO program for all associates, including paid holidays and vacation.
401(k) with generous company match.
Tuition reimbursement program.
Excellent training and career advancement opportunities.
Role Purpose Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Required Education and Experience
High School Diploma or Equivalent.
0-12 months of system, data entry or reporting experience.
0-12 months of warehouse experience, preferred.
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include.
Grow Your Skills. Shape Your World.
Our Organization is an equal opportunity employer.
#J-18808-Ljbffr