TPWD - Customer Service Representative I
Texas Parks and Wildlife Department, Colorado City, Texas, United States, 79512
Overview
GENERAL DESCRIPTION: Under the general direction of the Office Manager, this position is responsible for performing entry-level to routine customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue. Provides quality customer service, answers the telephone and provides information and assistance to the general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Regional Office or Austin Headquarters. Processes and distributes incoming and outgoing mail. Responsible for revenue collection, license and permit sales, automated campsite registration and accounting for daily revenue. Operates credit card machine, campsite registration, computer, and license sales machine. Prepares correspondence and maintains files. Performs light maintenance including cleaning and maintaining restrooms and office area. Train seasonal and volunteer staff. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and procedures. Responsibilities
Handle front desk operations and customer service for the public. Process and distribute mail; prepare and maintain files and correspondence. Manage revenue collection, license and permit sales, and automated campsite registrations. Operate relevant hardware and software for registration, sales, and payments. Prepare daily, weekly, monthly, and annual reports as required. Train seasonal and volunteer staff. Maintain cleanliness and upkeep of restrooms and office area. Adhere to agency, division, and branch rules and procedures. Minimum Qualifications
Education: Graduation from High School or GED. Experience: None required. Licensure: Valid State driver’s license. Preferred Qualifications
Experience in clerical work, cash handling or customer service. Experience in accounting, typing, record keeping, and data entry. Knowledge, Skills and Abilities
Knowledge of general office procedures and administrative/clerical procedures. Knowledge of basic math calculations. Skill in using MS Word, Excel and Outlook. Skill in verbal and written communication; providing quality customer service. Skill in handling cash transactions and revenue accounting. Skill in using standard office equipment and preparing reports. Skill in training others. Ability to work independently with little supervision and as part of a team. Ability to multitask and work under stress with changing priorities. Ability to perform manual labor up to 20 lbs and follow TPWD safety program. Working Conditions
Required to work in a public park with overnight camping and day use. Requires 40 hours per week with varying schedules and potential overtime. May operate a state vehicle and travel up to 5% with possible overnight stays. Non-smoking work environment in State buildings and vehicles. Military/Veterans and Equal Opportunity
MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference, attach the required documentation at the time of application. For questions, visit the Military Employment Reference page. Required forms include Veteran DD214 or Statement of Service, Surviving spouse documents, Orphan documents, or spousal documentation with active duty status. See the posting for details. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER.
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GENERAL DESCRIPTION: Under the general direction of the Office Manager, this position is responsible for performing entry-level to routine customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue. Provides quality customer service, answers the telephone and provides information and assistance to the general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Regional Office or Austin Headquarters. Processes and distributes incoming and outgoing mail. Responsible for revenue collection, license and permit sales, automated campsite registration and accounting for daily revenue. Operates credit card machine, campsite registration, computer, and license sales machine. Prepares correspondence and maintains files. Performs light maintenance including cleaning and maintaining restrooms and office area. Train seasonal and volunteer staff. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and procedures. Responsibilities
Handle front desk operations and customer service for the public. Process and distribute mail; prepare and maintain files and correspondence. Manage revenue collection, license and permit sales, and automated campsite registrations. Operate relevant hardware and software for registration, sales, and payments. Prepare daily, weekly, monthly, and annual reports as required. Train seasonal and volunteer staff. Maintain cleanliness and upkeep of restrooms and office area. Adhere to agency, division, and branch rules and procedures. Minimum Qualifications
Education: Graduation from High School or GED. Experience: None required. Licensure: Valid State driver’s license. Preferred Qualifications
Experience in clerical work, cash handling or customer service. Experience in accounting, typing, record keeping, and data entry. Knowledge, Skills and Abilities
Knowledge of general office procedures and administrative/clerical procedures. Knowledge of basic math calculations. Skill in using MS Word, Excel and Outlook. Skill in verbal and written communication; providing quality customer service. Skill in handling cash transactions and revenue accounting. Skill in using standard office equipment and preparing reports. Skill in training others. Ability to work independently with little supervision and as part of a team. Ability to multitask and work under stress with changing priorities. Ability to perform manual labor up to 20 lbs and follow TPWD safety program. Working Conditions
Required to work in a public park with overnight camping and day use. Requires 40 hours per week with varying schedules and potential overtime. May operate a state vehicle and travel up to 5% with possible overnight stays. Non-smoking work environment in State buildings and vehicles. Military/Veterans and Equal Opportunity
MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference, attach the required documentation at the time of application. For questions, visit the Military Employment Reference page. Required forms include Veteran DD214 or Statement of Service, Surviving spouse documents, Orphan documents, or spousal documentation with active duty status. See the posting for details. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER.
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