Customer Service Representative
Viking Label & Packaging, Nisswa, Minnesota, United States, 56468
Join a dedicated team that has been a staple of the Nisswa community since 1965. At Viking Label and Packaging, we pride ourselves on being a mid-size label converter with a small-town feel, serving multiple industries including food and beverage, health and beauty, automotive, and sporting goods.
As a Customer Service Representative (CSR), you will be the vital link between our sales team, production facility, and nationwide customer base.
What You’ll Do
Account Management: Act as the primary contact for assigned accounts, managing the entire lifecycle of an order from initial quote to final delivery.
Order Processing: Accurately enter and process customer orders into our ERP system, ensuring all specifications match the client’s requirements.
Collaboration: Work closely with the production, sales, and graphics teams within our Nisswa facility to ensure project timelines are met.
Problem Solving: Proactively troubleshoot customer inquiries regarding order status, shipment tracking, and quality concerns.
Qualifications
Education: High school diploma or equivalent.
Experience: Previous experience in customer service or sales; familiarity with the packaging or printing industry is a major plus.
Skills: Organized TEAM player, proficient in computer, email and phone systems along with the ability to learn complex ERP systems.
Communication: Exceptional written and oral communication skills with a focus on active listening and conflict resolution.
Attention to Detail: Ability to manage multiple priorities in a fast-paced manufacturing environment while maintaining high accuracy.
Why Join Viking Label?
Work-Life Balance: Enjoy a stable schedule with typical daytime hours (Monday–Friday) and no weekend requirements for our CSR team.
Competitive Pay: CSR hourly rates typically range from $19 to $22 per hour depending on experience.
Benefits: We offer medical insurance, a 401(k) plan, and paid time off (PTO).
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As a Customer Service Representative (CSR), you will be the vital link between our sales team, production facility, and nationwide customer base.
What You’ll Do
Account Management: Act as the primary contact for assigned accounts, managing the entire lifecycle of an order from initial quote to final delivery.
Order Processing: Accurately enter and process customer orders into our ERP system, ensuring all specifications match the client’s requirements.
Collaboration: Work closely with the production, sales, and graphics teams within our Nisswa facility to ensure project timelines are met.
Problem Solving: Proactively troubleshoot customer inquiries regarding order status, shipment tracking, and quality concerns.
Qualifications
Education: High school diploma or equivalent.
Experience: Previous experience in customer service or sales; familiarity with the packaging or printing industry is a major plus.
Skills: Organized TEAM player, proficient in computer, email and phone systems along with the ability to learn complex ERP systems.
Communication: Exceptional written and oral communication skills with a focus on active listening and conflict resolution.
Attention to Detail: Ability to manage multiple priorities in a fast-paced manufacturing environment while maintaining high accuracy.
Why Join Viking Label?
Work-Life Balance: Enjoy a stable schedule with typical daytime hours (Monday–Friday) and no weekend requirements for our CSR team.
Competitive Pay: CSR hourly rates typically range from $19 to $22 per hour depending on experience.
Benefits: We offer medical insurance, a 401(k) plan, and paid time off (PTO).
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