At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of
Senior Process Associate ,
Work Order and Repair Order Analyst!
In this role, you will be responsible for Create and manage assigned Order transaction types, scan quotes, and other relevant documents. You will also run reports to manage daily work, and give business updates on repair opportunities, open orders, and historical trends.
You will be expected to be focused, have great attention to detail, be able to prioritize tasks, and work as a team towards deadlines and task resolution.
Responsibilities
Responsible for routing out customer‑owned Line Replaceable Units (LRUs) to various repair vendors based on the part and sourcing agreement.
Interact with our customers and vendors to determine the scope of repair, requirements, and part replacements if their LRU cannot be repaired.
Book all transactions, run reports to manage daily work, and give customer and business owners’ updates for open orders and historical trends.
Responsible for interface with various levels of the organization for key updates.
Will need to build customer relationships with the assigned customers to maintain customer service levels and assistance to the customer in identifying new opportunities.
Responsible for routing out material to various repair vendors based on the part demand set by the business Platform Managers and sourcing agreement.
Interact with our vendors to determine the scope of repair required, quote approvals, shipping requirements, and status reports to provide to business platform owners.
Create and manage assigned Order transaction types, scan quotes and other relevant documents, run reports to manage daily work, and give business updates on repair opportunities, open orders, and historical trends.
Manage aged orders to reconcile for closure.
Ensure vendors are quoting at contract agreements, approving vendor quotes provided by the client Platform Manager’s guidelines, and meeting TAT commitments.
Communicate missed and/or potential vendor contract commitment misses.
Generate and process weekly Opportunities Report for assigned program(s).
Responsible for interface with various levels of the organization for key updates.
Build vendor relationships with the assigned vendors to maintain service levels for pricing and TAT.
Process USM Web App transfers and Purchase Orders following the assigned guidelines provided by the client Platform Managers.
Monitor all Orders that are closed/received within scheduled dates or 30 days.
Reporting, special projects, and programs assigned by the business.
Collecting, managing, and scanning required trace paperwork for assigned incoming parts when needed. May required physical walking to the warehouse.
Provide Repair Order status reports with updated information every week.
Provide past due Order reports every week.
Provide historical Order reports monthly.
Generate weekly Opportunities Report for assigned program team(s).
Qualifications we seek in you! Minimum Qualifications
High School Graduate
Good Writing/Email skills (MS Outlook, MS Teams)
Great communication skills – (lead meetings, launch external communications, etc.)
Preferred Qualifications / Skills
Experience of working on ERP, Order entry, Vendor interactions
Supply Chain Knowledge (Aviation or Repairs are a bonus)
MS Excel, beginner to intermediate
Interactions with Leadership teams internal and customers
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Cone join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
The approximate annual base compensation range for this position is 24.00 per hour. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.
Location-based Roles Euless TX area candidates are eligible for this role only.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a “starter kit,” paying to apply, or purchasing equipment or training.
#J-18808-Ljbffr
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of
Senior Process Associate ,
Work Order and Repair Order Analyst!
In this role, you will be responsible for Create and manage assigned Order transaction types, scan quotes, and other relevant documents. You will also run reports to manage daily work, and give business updates on repair opportunities, open orders, and historical trends.
You will be expected to be focused, have great attention to detail, be able to prioritize tasks, and work as a team towards deadlines and task resolution.
Responsibilities
Responsible for routing out customer‑owned Line Replaceable Units (LRUs) to various repair vendors based on the part and sourcing agreement.
Interact with our customers and vendors to determine the scope of repair, requirements, and part replacements if their LRU cannot be repaired.
Book all transactions, run reports to manage daily work, and give customer and business owners’ updates for open orders and historical trends.
Responsible for interface with various levels of the organization for key updates.
Will need to build customer relationships with the assigned customers to maintain customer service levels and assistance to the customer in identifying new opportunities.
Responsible for routing out material to various repair vendors based on the part demand set by the business Platform Managers and sourcing agreement.
Interact with our vendors to determine the scope of repair required, quote approvals, shipping requirements, and status reports to provide to business platform owners.
Create and manage assigned Order transaction types, scan quotes and other relevant documents, run reports to manage daily work, and give business updates on repair opportunities, open orders, and historical trends.
Manage aged orders to reconcile for closure.
Ensure vendors are quoting at contract agreements, approving vendor quotes provided by the client Platform Manager’s guidelines, and meeting TAT commitments.
Communicate missed and/or potential vendor contract commitment misses.
Generate and process weekly Opportunities Report for assigned program(s).
Responsible for interface with various levels of the organization for key updates.
Build vendor relationships with the assigned vendors to maintain service levels for pricing and TAT.
Process USM Web App transfers and Purchase Orders following the assigned guidelines provided by the client Platform Managers.
Monitor all Orders that are closed/received within scheduled dates or 30 days.
Reporting, special projects, and programs assigned by the business.
Collecting, managing, and scanning required trace paperwork for assigned incoming parts when needed. May required physical walking to the warehouse.
Provide Repair Order status reports with updated information every week.
Provide past due Order reports every week.
Provide historical Order reports monthly.
Generate weekly Opportunities Report for assigned program team(s).
Qualifications we seek in you! Minimum Qualifications
High School Graduate
Good Writing/Email skills (MS Outlook, MS Teams)
Great communication skills – (lead meetings, launch external communications, etc.)
Preferred Qualifications / Skills
Experience of working on ERP, Order entry, Vendor interactions
Supply Chain Knowledge (Aviation or Repairs are a bonus)
MS Excel, beginner to intermediate
Interactions with Leadership teams internal and customers
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Cone join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
The approximate annual base compensation range for this position is 24.00 per hour. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.
Location-based Roles Euless TX area candidates are eligible for this role only.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a “starter kit,” paying to apply, or purchasing equipment or training.
#J-18808-Ljbffr