About Finch
We are on a mission to revolutionize employment by building the infrastructure that powers every facet of work. Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex‑Head of Biz Dev at Plaid), Henrique + Pedro (co‑CEOs at Brex), Jeff + Wayne (co‑CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.
About Our Team We’re a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We prioritize security and privacy, and encourage applicants whose career paths have taken extraordinary twists and turns.
About The Role Finch is looking for a
programmatic, data‑driven Account Manager
to own and grow our SMB customer base. This role is designed for someone who thrives at scale: identifying trends across many accounts, turning insights into repeatable playbooks, and using technology and automation to drive incremental improvements in retention and expansion. You will partner closely with our Growth‑focused Developer Success Engineering team, as well as Product, Finance, and Operations, to test approaches, refine renewal and expansion motions, and operationalize what works across the broader customer base.
What You’ll Do
Own and successfully renew a high‑volume SMB book of business through proactive, value‑driven customer engagement
Lead customer contract discussions, including renewal strategy, pricing alignment, add‑on identification, and negotiation of mutually beneficial terms
Use data to identify trends across accounts (usage, engagement, contract structure, risk signals) and translate insights into scalable, repeatable playbooks
Partner with Developer Success Engineering to surface at‑risk accounts early and align on technical or product‑driven retention strategies
Forecast and close monthly and quarterly renewal and expansion revenue, consistently exceeding targets
Drive incremental revenue growth through structured expansion motions aligned to customer use cases and business outcomes
Maintain strong stakeholder relationships, including C‑level contacts when appropriate, to support long‑term partnerships
Rigorously manage opportunities, renewal steps, and customer interactions within CRM and related systems
Continuously test, document, and operationalize best practices that improve Finch’s renewal, expansion, and risk mitigation motions
What You'll Bring
2+ years of experience as an Account Manager or Account Executive, preferably in SaaS or API‑driven products
Proven ability to manage multiple concurrent renewals and negotiations in a high‑volume environment
Strong analytical mindset with experience using data to inform decisions and build scalable programs
Excellent communication and listening skills, with a collaborative and customer‑first approach
Confident negotiator with a clear win‑win philosophy
Track record of meeting or exceeding quota and retention targets
Comfort working cross‑functionally with technical, product, finance, and operations teams
Ability to de‑escalate issues, manage objections, and resolve conflict effectively
Highly organized, detail‑oriented, and capable of operating autonomously while contributing to team goals
Success Looks Like
Consistent attainment of retention and growth metrics, including NRR and GRR
Consistent application of MEDDICC to inform weekly forecast accuracy and deal health
Creation of scalable, repeatable renewal and expansion programs adopted across the SMB customer base
Identification and validation of new paths to customer success that can be operationalized
Measurable reduction in risk through automation, improved forecasting, and earlier intervention
What We Offer
Competitive equity with a 10‑year exercise window
Full medical, dental, and vision coverage (100% for employees, 85% for dependents)
Unlimited PTO (with a 3‑week minimum)
401(k) plan
Regular team offsites and meetups
Compensation $125,000 – $139,000 per year. Finch’s compensation package includes a competitive base salary benchmarked against real‑time market data, equity for all full‑time roles, and commission plans for applicable roles. Final offers may vary based on geography, candidate experience, and other factors.
Equal Opportunity Employer Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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About Our Team We’re a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We prioritize security and privacy, and encourage applicants whose career paths have taken extraordinary twists and turns.
About The Role Finch is looking for a
programmatic, data‑driven Account Manager
to own and grow our SMB customer base. This role is designed for someone who thrives at scale: identifying trends across many accounts, turning insights into repeatable playbooks, and using technology and automation to drive incremental improvements in retention and expansion. You will partner closely with our Growth‑focused Developer Success Engineering team, as well as Product, Finance, and Operations, to test approaches, refine renewal and expansion motions, and operationalize what works across the broader customer base.
What You’ll Do
Own and successfully renew a high‑volume SMB book of business through proactive, value‑driven customer engagement
Lead customer contract discussions, including renewal strategy, pricing alignment, add‑on identification, and negotiation of mutually beneficial terms
Use data to identify trends across accounts (usage, engagement, contract structure, risk signals) and translate insights into scalable, repeatable playbooks
Partner with Developer Success Engineering to surface at‑risk accounts early and align on technical or product‑driven retention strategies
Forecast and close monthly and quarterly renewal and expansion revenue, consistently exceeding targets
Drive incremental revenue growth through structured expansion motions aligned to customer use cases and business outcomes
Maintain strong stakeholder relationships, including C‑level contacts when appropriate, to support long‑term partnerships
Rigorously manage opportunities, renewal steps, and customer interactions within CRM and related systems
Continuously test, document, and operationalize best practices that improve Finch’s renewal, expansion, and risk mitigation motions
What You'll Bring
2+ years of experience as an Account Manager or Account Executive, preferably in SaaS or API‑driven products
Proven ability to manage multiple concurrent renewals and negotiations in a high‑volume environment
Strong analytical mindset with experience using data to inform decisions and build scalable programs
Excellent communication and listening skills, with a collaborative and customer‑first approach
Confident negotiator with a clear win‑win philosophy
Track record of meeting or exceeding quota and retention targets
Comfort working cross‑functionally with technical, product, finance, and operations teams
Ability to de‑escalate issues, manage objections, and resolve conflict effectively
Highly organized, detail‑oriented, and capable of operating autonomously while contributing to team goals
Success Looks Like
Consistent attainment of retention and growth metrics, including NRR and GRR
Consistent application of MEDDICC to inform weekly forecast accuracy and deal health
Creation of scalable, repeatable renewal and expansion programs adopted across the SMB customer base
Identification and validation of new paths to customer success that can be operationalized
Measurable reduction in risk through automation, improved forecasting, and earlier intervention
What We Offer
Competitive equity with a 10‑year exercise window
Full medical, dental, and vision coverage (100% for employees, 85% for dependents)
Unlimited PTO (with a 3‑week minimum)
401(k) plan
Regular team offsites and meetups
Compensation $125,000 – $139,000 per year. Finch’s compensation package includes a competitive base salary benchmarked against real‑time market data, equity for all full‑time roles, and commission plans for applicable roles. Final offers may vary based on geography, candidate experience, and other factors.
Equal Opportunity Employer Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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