Senior Customer Service Representative
Intellectt Inc, Irvine, California, United States, 92713
Senior Customer Service Representative (Hybrid) in Irvine CA
Work Mode:
Hybrid – 3 days onsite per week (local candidates only)
Location:
Onsite required during training
Schedule
Regular: 6:30 AM – 3:00 PM
Training: 8:00 AM – 4:30 PM (3–6 months, onsite Mon–Wed)
Overview We are seeking a
Senior Customer Service Representative
to support high-volume inbound customer interactions. This role requires strong communication, empathy, and problem‑solving skills to deliver accurate and timely customer solutions in a fast‑paced environment.
Key Responsibilities
Handle
35–40 inbound calls/day
during peak periods
Manage shared inboxes (fax and customer inquiries)
~30 fax orders/day
~30 inquiries/day
Resolve customer issues with professionalism and empathy
Partner with internal teams across multiple business units
Accurately document interactions in ERP/CRM systems
Required Skills & Experience
Senior‑level customer service or customer‑facing experience
Excellent verbal and written communication skills
Strong problem‑solving and critical thinking abilities
Ability to multitask and thrive in a high‑volume environment
High attention to detail and professionalism
Proficiency with Microsoft Office
Preferred Qualifications
ERP experience (JDE preferred)
Salesforce or CRM experience
Call center, hospitality, or regulated industry (medical device) background
Education
Bachelor’s degree preferred but
not required
Relevant experience and strong soft skills prioritized
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Hybrid – 3 days onsite per week (local candidates only)
Location:
Onsite required during training
Schedule
Regular: 6:30 AM – 3:00 PM
Training: 8:00 AM – 4:30 PM (3–6 months, onsite Mon–Wed)
Overview We are seeking a
Senior Customer Service Representative
to support high-volume inbound customer interactions. This role requires strong communication, empathy, and problem‑solving skills to deliver accurate and timely customer solutions in a fast‑paced environment.
Key Responsibilities
Handle
35–40 inbound calls/day
during peak periods
Manage shared inboxes (fax and customer inquiries)
~30 fax orders/day
~30 inquiries/day
Resolve customer issues with professionalism and empathy
Partner with internal teams across multiple business units
Accurately document interactions in ERP/CRM systems
Required Skills & Experience
Senior‑level customer service or customer‑facing experience
Excellent verbal and written communication skills
Strong problem‑solving and critical thinking abilities
Ability to multitask and thrive in a high‑volume environment
High attention to detail and professionalism
Proficiency with Microsoft Office
Preferred Qualifications
ERP experience (JDE preferred)
Salesforce or CRM experience
Call center, hospitality, or regulated industry (medical device) background
Education
Bachelor’s degree preferred but
not required
Relevant experience and strong soft skills prioritized
#J-18808-Ljbffr