Territory Sales Representative
Cox Communications, Dodge City, Kansas, United States, 67801
The largest private broadband company in America, proudly serving over 6.5 million residences and businesses
Overview
Communication needs connection, and vice versa. At Cox Communications, we're hiring a Residential Broadband Technician to focus on both. You'll be more than just a technician - you'll be a gateway to the world, connecting residential customers to services everywhere. Read on to learn more about the role, our culture, and benefits.
What's In It For You? We offer a best-in-class benefits package and award-winning employee culture. Highlights include:
Exceptional work/life balance with accommodating schedules and flexible time-off policies.
Starting hourly rate of $24.23 with eligible bonus & incentive plans.
401(k) with company match, life insurance, and disability insurance.
Comprehensive healthcare benefits with various deductible options, pharmacy benefits, FSA/HSA options, and mental wellness counseling.
Inclusive parental leave policies, fertility coverage, and adoption assistance.
Paid volunteer hours and employee discounts on computers, entertainment, travel, and more.
Continuing education and professional development opportunities.
What You'll Do You'll install or repair our residential products and services and aim to turn customer interactions into positive experiences. You'll work efficiently with a focus on quality. Here are your responsibilities:
Install, disconnect, and troubleshoot video, high-speed internet, telephony, and automation services.
Drive a company vehicle between office/home, warehouse, and work sites safely and in line with laws and company policies.
Monitor Cox's work enablement system for scheduling changes and current work assignments.
Communicate with the CommCenter for onsite support and routing assistance.
Educate customers about services and products.
Work under supervision and consult with supervisors and other technicians as needed.
Ensure service quality meets or exceeds industry and company performance standards.
Participate in team meetings as scheduled and attend job-related training.
Work with alarms, low voltage electricity, and color-coded wires.
Maintain accurate and high-quality recordkeeping of transactions.
Who You Are You are focused on connecting customers to a world of possibilities. You bring a broad skillset and strive for excellence. Here are the requirements we look for:
Minimum
High School diploma/GED with generally less than 2 years of related experience; post-high school education a plus
18 years of age
Valid state driver's license and a good driving record
Ability to meet physical requirements for equipment and uniform use, and differentiate technical devices and color-coded components
Certifications and licenses as required by state and municipal laws
Background check requirements including any additional requirements for specialized projects/services
One year of work experience in a comparable field
Minimum of one year of direct customer service experience
PC and Windows software skills
Stable work history
Willingness to work required shifts and overtime (if necessary)
Travel as business needs dictate
Preferred
5+ years of experience in-service installation and repair in multiple service provider or telecommunications environments
Spanish proficiency desirable in some locations
Physical
Requirements
Ability to carry and use tools and equipment
Adequate ability to distinguish different colors of wire
Ability to frequently bend, stoop, and crawl
Ladder and fall protection equipment with specified weight limits (as described by the job)
Get in and out of a van to retrieve items; typical step heights are 19 inches
Lift up to 40 lbs rolls of cable and related items; lifts from floor to heights up to 36-47 inches as specified
Raise and lower a ladder rack; equipment and force requirements described
Crimp fittings onto coaxial cables with a hand tool
Ascend/descend ladders while wearing a tool belt
Lift and carry ladders and other equipment as needed
Ability to climb ladders and/or utility poles and work in high places
Work in small spaces, outdoors in varying weather, and in different locations
Compensation: hourly base pay rate is
$22.02 - $33.08/hour . The rate may vary based on location and candidate experience. Position may include additional compensation such as commissions or incentives.
Benefits Employees are eligible for a minimum of sixteen hours of paid time off per month and seven paid holidays per year, with additional paid time off for bereavement, voting, jury duty, volunteering, military leave, and parental leave.
Applicants must be authorized to work in the United States without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in the future.
#J-18808-Ljbffr
What's In It For You? We offer a best-in-class benefits package and award-winning employee culture. Highlights include:
Exceptional work/life balance with accommodating schedules and flexible time-off policies.
Starting hourly rate of $24.23 with eligible bonus & incentive plans.
401(k) with company match, life insurance, and disability insurance.
Comprehensive healthcare benefits with various deductible options, pharmacy benefits, FSA/HSA options, and mental wellness counseling.
Inclusive parental leave policies, fertility coverage, and adoption assistance.
Paid volunteer hours and employee discounts on computers, entertainment, travel, and more.
Continuing education and professional development opportunities.
What You'll Do You'll install or repair our residential products and services and aim to turn customer interactions into positive experiences. You'll work efficiently with a focus on quality. Here are your responsibilities:
Install, disconnect, and troubleshoot video, high-speed internet, telephony, and automation services.
Drive a company vehicle between office/home, warehouse, and work sites safely and in line with laws and company policies.
Monitor Cox's work enablement system for scheduling changes and current work assignments.
Communicate with the CommCenter for onsite support and routing assistance.
Educate customers about services and products.
Work under supervision and consult with supervisors and other technicians as needed.
Ensure service quality meets or exceeds industry and company performance standards.
Participate in team meetings as scheduled and attend job-related training.
Work with alarms, low voltage electricity, and color-coded wires.
Maintain accurate and high-quality recordkeeping of transactions.
Who You Are You are focused on connecting customers to a world of possibilities. You bring a broad skillset and strive for excellence. Here are the requirements we look for:
Minimum
High School diploma/GED with generally less than 2 years of related experience; post-high school education a plus
18 years of age
Valid state driver's license and a good driving record
Ability to meet physical requirements for equipment and uniform use, and differentiate technical devices and color-coded components
Certifications and licenses as required by state and municipal laws
Background check requirements including any additional requirements for specialized projects/services
One year of work experience in a comparable field
Minimum of one year of direct customer service experience
PC and Windows software skills
Stable work history
Willingness to work required shifts and overtime (if necessary)
Travel as business needs dictate
Preferred
5+ years of experience in-service installation and repair in multiple service provider or telecommunications environments
Spanish proficiency desirable in some locations
Physical
Requirements
Ability to carry and use tools and equipment
Adequate ability to distinguish different colors of wire
Ability to frequently bend, stoop, and crawl
Ladder and fall protection equipment with specified weight limits (as described by the job)
Get in and out of a van to retrieve items; typical step heights are 19 inches
Lift up to 40 lbs rolls of cable and related items; lifts from floor to heights up to 36-47 inches as specified
Raise and lower a ladder rack; equipment and force requirements described
Crimp fittings onto coaxial cables with a hand tool
Ascend/descend ladders while wearing a tool belt
Lift and carry ladders and other equipment as needed
Ability to climb ladders and/or utility poles and work in high places
Work in small spaces, outdoors in varying weather, and in different locations
Compensation: hourly base pay rate is
$22.02 - $33.08/hour . The rate may vary based on location and candidate experience. Position may include additional compensation such as commissions or incentives.
Benefits Employees are eligible for a minimum of sixteen hours of paid time off per month and seven paid holidays per year, with additional paid time off for bereavement, voting, jury duty, volunteering, military leave, and parental leave.
Applicants must be authorized to work in the United States without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in the future.
#J-18808-Ljbffr