Job Details
Job #: 3020105
Title / Position: Senior Instructional Designer
Location: Charlotte, NC
Hybrid allowance: 4 days on‑site, 1 day remote per week
Contract Duration: 12+ months
Requirements
3‑5 years of instructional design experience
Proficiency with Articulate 360 (Storyline > Rise)
Experience with Adobe Creative Cloud
AI integration experience
Ability to brainstorm learning outlines, image generation, audio generation
Adapts to emerging technology quickly
Plusses
Experience with Xyleme
Rapid video generation using Veyond or Paltunes
Day‑to‑Day Responsibilities / Project Specifics We’re seeking a dynamic Learning Experience Designer to transform our new‑hire training programs for sales and retention call centers. You’ll take our existing content—eLearnings, videos, agendas, and simulations—and reimagine it into immersive, hands‑on experiences that resonate with modern learners. The role blends instructional design, behavioral insight, and a deep appreciation for the art of sales communication. Main responsibilities include actual development of interactive e‑learnings and less idea generation.
Audit and enhance existing training materials to increase interactivity and learner engagement
Design quick, realistic simulations that reflect customer conversations in sales and retention environments
Collaborate with SMEs to craft conversation flows that mirror real‑world scenarios and customer dynamics
Infuse technology into learning experiences—gamification, branching scenarios, adaptive learning tools
Shift our training approach from lecture‑heavy to experiential, learner‑driven formats
Ensure content reflects the emotional intelligence and conversational finesse required in sales
Continuously evaluate learner feedback and performance data to iterate and improve training assets
Benefits Apex Systems offers medical, dental, vision, life, disability, and other insurance plans and an optional layer of financial protection. Employees may participate in an ESPP, a 401(k) program with a company match after 12 months of tenure, an HSA (Health Savings Account) on the HDHP plan, a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, and various corporate discounts. Professional development includes on‑demand training, certification prep, and access to technical and leadership courses after 6+ months. Apex also provides a dedicated customer service team for consultants and a certified Career Coach.
Legal Notice Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at
[email protected]
or 804‑523‑8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine‑Readable Files on behalf of Apex Systems.
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Title / Position: Senior Instructional Designer
Location: Charlotte, NC
Hybrid allowance: 4 days on‑site, 1 day remote per week
Contract Duration: 12+ months
Requirements
3‑5 years of instructional design experience
Proficiency with Articulate 360 (Storyline > Rise)
Experience with Adobe Creative Cloud
AI integration experience
Ability to brainstorm learning outlines, image generation, audio generation
Adapts to emerging technology quickly
Plusses
Experience with Xyleme
Rapid video generation using Veyond or Paltunes
Day‑to‑Day Responsibilities / Project Specifics We’re seeking a dynamic Learning Experience Designer to transform our new‑hire training programs for sales and retention call centers. You’ll take our existing content—eLearnings, videos, agendas, and simulations—and reimagine it into immersive, hands‑on experiences that resonate with modern learners. The role blends instructional design, behavioral insight, and a deep appreciation for the art of sales communication. Main responsibilities include actual development of interactive e‑learnings and less idea generation.
Audit and enhance existing training materials to increase interactivity and learner engagement
Design quick, realistic simulations that reflect customer conversations in sales and retention environments
Collaborate with SMEs to craft conversation flows that mirror real‑world scenarios and customer dynamics
Infuse technology into learning experiences—gamification, branching scenarios, adaptive learning tools
Shift our training approach from lecture‑heavy to experiential, learner‑driven formats
Ensure content reflects the emotional intelligence and conversational finesse required in sales
Continuously evaluate learner feedback and performance data to iterate and improve training assets
Benefits Apex Systems offers medical, dental, vision, life, disability, and other insurance plans and an optional layer of financial protection. Employees may participate in an ESPP, a 401(k) program with a company match after 12 months of tenure, an HSA (Health Savings Account) on the HDHP plan, a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, and various corporate discounts. Professional development includes on‑demand training, certification prep, and access to technical and leadership courses after 6+ months. Apex also provides a dedicated customer service team for consultants and a certified Career Coach.
Legal Notice Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at
[email protected]
or 804‑523‑8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine‑Readable Files on behalf of Apex Systems.
#J-18808-Ljbffr