Sales Enablement & Operations Lead New Charlotte, NC
Figure Lending LLC, Charlotte, North Carolina, United States, 28245
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory – it’s powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain’s transparency and efficiency with AI‑driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain‑native platform, making Figure the largest non‑bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC‑registered yield‑bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
What You’ll Do
Own execution of the New Hire 30 60 90 ramp plan, ensuring new Loan Officers achieve at least Tier 1 funding targets within ramp timelines Deliver hands‑on training across Figure’s core systems including Salesforce CRM, CSP loan origination, and the Nice communication platform Upskill existing Loan Officers to transition between pods by certifying them on new products, workflows, and scripts such as DSCR entity reviews and Retention payoff conversations Conduct regular product update sessions for non‑licensed partner teams to ensure alignment on current guidelines and value propositions, including the Lowe’s HELOC program Maintain active licensure in all Figure operating states to act as primary backup coverage across all pods Step in to cover shifts for Loan Officers on PTO or leave to maintain service levels in high priority queues Provide surge support during high growth periods by entering the queue to reduce manual triage and maintain speed‑to‑lead SLAs Partner with Team Leads to coach Loan Officers on Performance Improvement Plans through daily call reviews and objection handling role‑play to move Tier 0 performers off PIPs quickly Review call recordings in the Nice system to identify knowledge gaps and continuously update training materials Act as a liaison between Sales and Operations to identify approval bottlenecks and implement process improvements that reduce manual touches and improve funded volume Analyze funnel conversion data and volume forecasts across Low, Target, and High scenarios to provide quarterly headcount recommendations across all sales pods Test new tools and features such as DDPv4 and auto dialers and provide real‑time feedback to Product and Operations teams What We Look For
Active NMLS license with eligibility and willingness to be licensed in all Figure operating states 3+ years of experience in mortgage lending or HELOC sales, with Non‑QM or DSCR experience strongly preferred Deep proficiency in Salesforce and loan origination systems, with CSP experience preferred Ability to translate complex underwriting concepts such as variable rate calculations and margin plus prime into clear, repeatable training scripts Strong data analysis skills with the ability to interpret funnel and waterfall metrics Willingness to work flexible hours as a float or lead, including evenings and potential weekend spikes tied to retail partnerships Compensation & Benefits
Base compensation range: $25 to $32 per hour On‑target earnings range: $100 ,000 to $116 ,000 A commission plan that rewards results – with uncapped commissions and upside accelerators Comprehensive health, vision, and dental insurance with 100% employer‑paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer‑funded life and disability insurance coverage 11 observed holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement Equal Employment Opportunity
Figure Lending is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, protected veteran status, or disability status. We do not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Own execution of the New Hire 30 60 90 ramp plan, ensuring new Loan Officers achieve at least Tier 1 funding targets within ramp timelines Deliver hands‑on training across Figure’s core systems including Salesforce CRM, CSP loan origination, and the Nice communication platform Upskill existing Loan Officers to transition between pods by certifying them on new products, workflows, and scripts such as DSCR entity reviews and Retention payoff conversations Conduct regular product update sessions for non‑licensed partner teams to ensure alignment on current guidelines and value propositions, including the Lowe’s HELOC program Maintain active licensure in all Figure operating states to act as primary backup coverage across all pods Step in to cover shifts for Loan Officers on PTO or leave to maintain service levels in high priority queues Provide surge support during high growth periods by entering the queue to reduce manual triage and maintain speed‑to‑lead SLAs Partner with Team Leads to coach Loan Officers on Performance Improvement Plans through daily call reviews and objection handling role‑play to move Tier 0 performers off PIPs quickly Review call recordings in the Nice system to identify knowledge gaps and continuously update training materials Act as a liaison between Sales and Operations to identify approval bottlenecks and implement process improvements that reduce manual touches and improve funded volume Analyze funnel conversion data and volume forecasts across Low, Target, and High scenarios to provide quarterly headcount recommendations across all sales pods Test new tools and features such as DDPv4 and auto dialers and provide real‑time feedback to Product and Operations teams What We Look For
Active NMLS license with eligibility and willingness to be licensed in all Figure operating states 3+ years of experience in mortgage lending or HELOC sales, with Non‑QM or DSCR experience strongly preferred Deep proficiency in Salesforce and loan origination systems, with CSP experience preferred Ability to translate complex underwriting concepts such as variable rate calculations and margin plus prime into clear, repeatable training scripts Strong data analysis skills with the ability to interpret funnel and waterfall metrics Willingness to work flexible hours as a float or lead, including evenings and potential weekend spikes tied to retail partnerships Compensation & Benefits
Base compensation range: $25 to $32 per hour On‑target earnings range: $100 ,000 to $116 ,000 A commission plan that rewards results – with uncapped commissions and upside accelerators Comprehensive health, vision, and dental insurance with 100% employer‑paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer‑funded life and disability insurance coverage 11 observed holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement Equal Employment Opportunity
Figure Lending is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, protected veteran status, or disability status. We do not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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