Job Details
Role:
Helpdesk Technician
Location:
Wilmington, DE
Posted:
1/30/2026
Job ID:
62748
Job Category:
Helpdesk Technician
Position Type:
Contract
Duration:
6 months
Remaining Positions:
1
Details Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may call Sangeeta Dasadhikary at +1 (248) 582-6547 or email at sangeeta.dasadhikary@stefanini.com for faster processing!
Onsite Only
– Must live within 2 hours of Delaware
Interview Process
– Online Meeting
Hardware
– Dell Laptops / desktops
Software
– MS O365, Adobe Acrobat, ServiceNow
Customer service skills are very important.
Technical troubleshooting skills a must
Ability to communicate both oral and written.
Years of Relevant Experience –
1 to 3 years field experience
Job Requirements Details Job Summary:
Provide technical assistance, support, and advice to end users for hardware, software, and systems.
Provide hands-on technical assistance to business and technical users.
Investigate and resolve computer software and hardware problems of users.
Serve as contact for level 1 support.
Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
Determine whether problem is caused by hardware, software, or system.
Answer questions, applying knowledge of computer software, hardware, systems, and procedures.
Talk with technical and non-technical co-workers to research problem and find solution.
Ask user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Experienced with a variety of call-tracking software and systems.
Reads trade magazines and engages in independent study to maintain current industry knowledge.
Follow quality standards and display strong customer service skills.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives
About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM Level 5, IT consulting, company with global presence. We are CMM Level 5 company.
#LI-ONSITE
#LI-SD2
Pay Range:
$ 22.00 - $ 25.00
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Helpdesk Technician
Location:
Wilmington, DE
Posted:
1/30/2026
Job ID:
62748
Job Category:
Helpdesk Technician
Position Type:
Contract
Duration:
6 months
Remaining Positions:
1
Details Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may call Sangeeta Dasadhikary at +1 (248) 582-6547 or email at sangeeta.dasadhikary@stefanini.com for faster processing!
Onsite Only
– Must live within 2 hours of Delaware
Interview Process
– Online Meeting
Hardware
– Dell Laptops / desktops
Software
– MS O365, Adobe Acrobat, ServiceNow
Customer service skills are very important.
Technical troubleshooting skills a must
Ability to communicate both oral and written.
Years of Relevant Experience –
1 to 3 years field experience
Job Requirements Details Job Summary:
Provide technical assistance, support, and advice to end users for hardware, software, and systems.
Provide hands-on technical assistance to business and technical users.
Investigate and resolve computer software and hardware problems of users.
Serve as contact for level 1 support.
Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
Determine whether problem is caused by hardware, software, or system.
Answer questions, applying knowledge of computer software, hardware, systems, and procedures.
Talk with technical and non-technical co-workers to research problem and find solution.
Ask user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Experienced with a variety of call-tracking software and systems.
Reads trade magazines and engages in independent study to maintain current industry knowledge.
Follow quality standards and display strong customer service skills.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives
About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM Level 5, IT consulting, company with global presence. We are CMM Level 5 company.
#LI-ONSITE
#LI-SD2
Pay Range:
$ 22.00 - $ 25.00
Already have an account? Log in here
#J-18808-Ljbffr