Customer Support Representative (Evenings)
The Cook & Boardman Group, LLC, Bedford Heights, Ohio, United States
Build Your Career Where You Matter
Join The Cook & Boardman Group, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.
At The Cook & Boardman Group, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here.
Why Work With Us? We’re committed to your success, personally and professionally. You’ll have access to:
Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
Work-Life Balance: Generous paid time off for rest, family, and self-care.
Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.
Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.
About the Role Responsible for product sales to General Contractor field representatives, facility owners and light commercial contractors. A qualified applicant should have experience with reading and interpreting blueprints, estimating and selling commercial building products, very good computer skills and excellent customer service skills. A working knowledge of commercial doors, frames and hardware will be very helpful.
Essential Functions
Estimating from blueprints
Meet planned sales and margin expectations
Coordinate sales of assigned accounts monitoring product and delivery needs
Represent the company knowledgeably and professionally
Provide solutions to customers relating to material procurement, distribution and application
Perform bid reviews to ensure we are priced profitably and competitivelyConduct telemarketing calls at slow periods to proactively look for new business
Facilitate customer relations between all branch location departments and customer
Assists if needed in collection of accounts receivable
Estimates materials from information provided by counter customer when needed
Prepares and inputs orders as needed and researches and orders special products as necessary
Other duties as assigned
Minimum Qualifications
Associate’s Degree or Bachelor’s Degree preferred
3-5 years relevant work experience preferred
Knowledge and experience with commercial construction
Detail-oriented
Customer service and problem solving skills
Must be able to pass pre-employment background check and drug screen
Knowledge, Skills and Abilities
Experience using Microsoft Office products required
Excellent verbal and written communication and leadership skills
Physical Demands The physical demands described here are representative of those required to successfully perform the essential functions of this position. While performing the duties of this role, the employee will regularly communicate verbally and in writing, and must be able to see and hear in a typical office setting. The role frequently involves sitting, walking, standing, using hands to handle or feel, and reaching with arms and hands.
Work Environment This position operates primarily in a professional office environment. It routinely involves the use of standard office equipment such as computers, phones, printers, copiers, and filing systems. Occasional business travel may be required.
Qualification Requirements To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed represent the knowledge, skills, and abilities necessary for success in the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer The Cook & Boardman Group is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or protected veteran status.
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Join The Cook & Boardman Group, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.
At The Cook & Boardman Group, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here.
Why Work With Us? We’re committed to your success, personally and professionally. You’ll have access to:
Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
Work-Life Balance: Generous paid time off for rest, family, and self-care.
Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.
Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.
About the Role Responsible for product sales to General Contractor field representatives, facility owners and light commercial contractors. A qualified applicant should have experience with reading and interpreting blueprints, estimating and selling commercial building products, very good computer skills and excellent customer service skills. A working knowledge of commercial doors, frames and hardware will be very helpful.
Essential Functions
Estimating from blueprints
Meet planned sales and margin expectations
Coordinate sales of assigned accounts monitoring product and delivery needs
Represent the company knowledgeably and professionally
Provide solutions to customers relating to material procurement, distribution and application
Perform bid reviews to ensure we are priced profitably and competitivelyConduct telemarketing calls at slow periods to proactively look for new business
Facilitate customer relations between all branch location departments and customer
Assists if needed in collection of accounts receivable
Estimates materials from information provided by counter customer when needed
Prepares and inputs orders as needed and researches and orders special products as necessary
Other duties as assigned
Minimum Qualifications
Associate’s Degree or Bachelor’s Degree preferred
3-5 years relevant work experience preferred
Knowledge and experience with commercial construction
Detail-oriented
Customer service and problem solving skills
Must be able to pass pre-employment background check and drug screen
Knowledge, Skills and Abilities
Experience using Microsoft Office products required
Excellent verbal and written communication and leadership skills
Physical Demands The physical demands described here are representative of those required to successfully perform the essential functions of this position. While performing the duties of this role, the employee will regularly communicate verbally and in writing, and must be able to see and hear in a typical office setting. The role frequently involves sitting, walking, standing, using hands to handle or feel, and reaching with arms and hands.
Work Environment This position operates primarily in a professional office environment. It routinely involves the use of standard office equipment such as computers, phones, printers, copiers, and filing systems. Occasional business travel may be required.
Qualification Requirements To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed represent the knowledge, skills, and abilities necessary for success in the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer The Cook & Boardman Group is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or protected veteran status.
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