About The Team
The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team dedicated to helping our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer-first approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the SevenRooms/Doordash mission makes it easy to be obsessed with our customers.
About The Role SevenRooms is hiring for an Associate Manager, Customer Success to lead our team of SMB Customer Success Managers in North America. In this role, you will be responsible for guiding, mentoring, and hiring your team, while also ensuring our clients have a fantastic experience using our platform. You will inform and execute on strategic initiatives that are aimed at influencing company metrics like product feature adoption, retention, and ROI for our clients. You will report into the Manager, Customer Success for the NAM region on our Customer Success team in our In-Store organization.
You’re Excited About This Opportunity Because You Will…
Mentor, inspire and grow our team of high-performing Customer Success Managers in North America
Develop best practices, user adoption, and retention strategy for your team
Partner with Onboarding and Sales to ensure successful implementations and smooth transitions to Customer Success
Track account performance and health through engagement data (via tools like Looker) to identify churn risk and work proactively to eliminate that risk
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
You’re Excited About You Because… You are someone who is passionate about the customer experience, is metrics-driven, and will help reinforce our customer-first mindset and culture.
You Have
Prior experience in Customer Success, Account Management, or related customer-facing position within a top-tier SaaS company
2+ years people management and development experience; demonstrated leadership through accountability, continuous training, and coaching
Experience in a high-growth, fast paced team environment
Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
Strong experience with Salesforce, Looker, and Gainsight (or other Customer Success Platform)
Compensation and Benefits Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws. DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked, and paid sick time accrued at 1 hour for every 30 hours worked.
The national base pay range for this position within the United States, including Illinois and Colorado: $97,920—$144,000 USD
The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado: $122,400—$180,000 USD
About DoorDash DoorDash is a technology and logistics company committed to empowering local economies. We support employees’ happiness, healthiness, and well-being with comprehensive benefits and perks. We are growing rapidly and value diverse, inclusive teams that bring unique perspectives.
Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Pursuant to applicable hiring regulations, we will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with the law. If you need any accommodations, please inform your recruiting contact upon initial connection.
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About The Role SevenRooms is hiring for an Associate Manager, Customer Success to lead our team of SMB Customer Success Managers in North America. In this role, you will be responsible for guiding, mentoring, and hiring your team, while also ensuring our clients have a fantastic experience using our platform. You will inform and execute on strategic initiatives that are aimed at influencing company metrics like product feature adoption, retention, and ROI for our clients. You will report into the Manager, Customer Success for the NAM region on our Customer Success team in our In-Store organization.
You’re Excited About This Opportunity Because You Will…
Mentor, inspire and grow our team of high-performing Customer Success Managers in North America
Develop best practices, user adoption, and retention strategy for your team
Partner with Onboarding and Sales to ensure successful implementations and smooth transitions to Customer Success
Track account performance and health through engagement data (via tools like Looker) to identify churn risk and work proactively to eliminate that risk
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
You’re Excited About You Because… You are someone who is passionate about the customer experience, is metrics-driven, and will help reinforce our customer-first mindset and culture.
You Have
Prior experience in Customer Success, Account Management, or related customer-facing position within a top-tier SaaS company
2+ years people management and development experience; demonstrated leadership through accountability, continuous training, and coaching
Experience in a high-growth, fast paced team environment
Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
Strong experience with Salesforce, Looker, and Gainsight (or other Customer Success Platform)
Compensation and Benefits Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws. DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked, and paid sick time accrued at 1 hour for every 30 hours worked.
The national base pay range for this position within the United States, including Illinois and Colorado: $97,920—$144,000 USD
The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado: $122,400—$180,000 USD
About DoorDash DoorDash is a technology and logistics company committed to empowering local economies. We support employees’ happiness, healthiness, and well-being with comprehensive benefits and perks. We are growing rapidly and value diverse, inclusive teams that bring unique perspectives.
Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Pursuant to applicable hiring regulations, we will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with the law. If you need any accommodations, please inform your recruiting contact upon initial connection.
#J-18808-Ljbffr