* Manages multiple communications projects/programs/initiatives of moderate scope and complexity* Highly seasoned communications professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas* Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations* Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services* Acts as a technical expert/lead integrating cross-function understanding within their own field of specialty* Leads cross-functional teams or projects* Independently manages end-to-end functional programs* Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions* Uses sophisticated analytical thought to exercise judgement and identify solutions* Impacts the achievement of sub-function or business line objectives within the area they are accountable for* Work is guided by policies and industry standards/methods* Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders* Works autonomously as the lead and guides others within area of expertise* Undergraduate degree or relevant professional certifications, designations, or equivalent required* 7+ years relevant experience* Advanced knowledge of multiple communications disciplines, media channels, internal/external audiences, public relations, consulting principles, lines of businesses supported, banking industry, and customers supported* Knowledge of current and emerging competitor and market trends* Knowledge of risk management environment, standards and regulations* Ability to manage a budget and work within the constraints of that budget* Ability to contribute to strategic direction of the function and provide advice to senior leadership* Skill in mentoring, coaching and performance management* Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives* Ability to exercise sound judgement in making decisions* Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills* Ability to work collaboratively and build relationships across teams and functions* Skill in using analytical software tools, data analysis methods and reporting techniques* Skill in using computer applications including MS Office* Ability to analyze, organize and prioritize work while meeting multiple deadlines* Ability to work successfully as a member of a team and independently* Ability to handle confidential information with discretion* 7 years of experience in corporate or agency communications environment.* Strong proactive and reactive media relations, issues management skills and demonstrated critical thinking and good judgement when dealing with sensitive matters.* A seasoned professional communicator with exceptional writing and editing skills.* Experience working in media relations for Securities, Capital Markets, Wealth and Asset Management.* Track record of providing communications counsel to business partners and senior executives.* Ability to understand complex subject matter and distill it into communications that are simple and easy to understand.* Highly detail oriented and an ability to manage competing priorities simultaneously.* Experience working in or with a high-energy, complex, matrix style organization or in a regulated environment.* Manages project budgets within forecasted spend* Arranges for timely billings, maintains progress billing standard and promptly communicates variances* Confirms quarterly forecast amounts (invoices and estimates) for quarterly budget lockdown* Identifies ways to increase production efficiencies in order to maximize Communications dollars spent on all Communications programs* Prioritizes and manages own workload to meet service level requirements for service and productivity* Adheres to enterprise frameworks or methodologies that relate to activities for respective business area(s)* Ensures respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities* Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate* Protects the interests of the organization – identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high risk issues* Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience* Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices* Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist* Applies subject matter expertise in the discipline, provides guidance, assistance and direction to others* Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements* Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts* Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite* Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest* Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit* Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques* Participates in personal performance management and development activities, including cross training within own team* Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities* Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices* Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships* Contributes to a fair, positive and equitable environment that supports a diverse workforce* Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Continuous* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Occasional* Sitting – Continuous* Standing – Occasional* Walking – Occasional* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Never* Squatting – Occasional* Bending – Occasional* Kneeling – Never* Crawling – Never* Climbing – Never* Reaching overhead – Never* Reaching forward – Occasional* Pushing – Never* Pulling – Never* Twisting – Never* Concentrating for long periods of time – Continuous* Applying common sense to deal with problems involving standardized situations – Continuous* Reading, writing and comprehending instructions – Continuous* Adding, subtracting,
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