Associate Director, Clinical Account Manager New Charlotte, North Carolina, Unit
Capital Rx, Inc., Charlotte, North Carolina, United States, 28245
Associate Director, Clinical Account Manager
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:
Capital Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
Judi Health , which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
Judi , the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.
Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.
Location:
Hybrid (Local to NYC or Denver area)
Position Summary The Associate Director, Market Lead is responsible for managing the planning, execution, issue resolution and day to day account management functions of an assigned client portfolio, referred to internally as “Small Market”, and subsequent team to ensure ongoing client satisfaction in the Pharmacy Benefit Administration (PBM) market segment.
Additionally, this position will lead and collaborate with internal Capital Rx teams/departments on the development of standard operating procedures and best practices in support of Account Management and PBM Services Account Management needs to operate efficiently and at scale in accordance with the policies and practices of Capital Rx.
This position manages Clinical Account Managers, Account Managers and Account Coordinators, and may include other designated members of the PBM Account Management Team (i.e. Subject Matter Specialist, PBM Services). This position reports to Director-level supervisors in the PBM vertical.
Position Responsibilities
Supervise and support a team of Clinical Account Managers, Account Managers and Account Coordinators, to ensure client satisfaction, retention, and performance.
Support clients in a leadership capacity, focusing on escalation management and relationship development.
Conduct regular team meetings to align goals, share updates, and address challenges.
Mentor and develop team members to enhance their skills and knowledge in PBM services.
Handle escalations and provide strategic guidance to resolve client issues efficiently.
Serve as the point of contact for key clients, fostering strong, long-term relationships.
Lead team in the form of clinical account managers, account managers and account coordinators to ensure proactive and effective communication with clients.
Support implementation teams with client onboarding, ensuring a smooth transition and clear understanding of PBM services.
Proactively address client concerns, ensuring quick and effective resolution of issues.
Act as a liaison between clients and internal teams to manage escalations and resolve conflicts.
Stay updated on industry trends and regulations, sharing knowledge with the team.
Implement process enhancements to optimize service delivery and efficiency.
Help build and develop job aids, policies and procedures, and standard operating procedures for the client account management team.
Responsible for adherence to the Capital Rx Code of Conduct.
Required Qualifications
Undergraduate Bachelor’s degree and Doctorate of Pharmacy degree, with record of strong academic performance
Licensed pharmacist
5+ years of proven experience in PBM / health plan, benefits consulting, healthcare industry
Track record of building trusting internal and external relationships
Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables
Experience working with structured and unstructured data
Proficient in Microsoft Office, particularly Excel, SQL a bonus
Ability to balance multiple complex projects simultaneously
Exceptional written and verbal communication skills
Extremely flexible, highly organized, and able to shift priorities easily
Attention to detail & commitment to delivering high quality work product
Ability to travel, not to exceed 25%
Preferred Qualifications
People management experience of at least 3 years
Salary Range
$160,000 - $175,000 USD
All employees are responsible for adherence to the Capital Rx Code of Conduct.
Judi Health values a diverse workplace and provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type. By submitting an application, you consent to the retention of your personal data for consideration for a future position. For more information about Judi Health’s privacy practices, please visit the privacy policy on our site.
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Capital Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
Judi Health , which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
Judi , the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.
Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.
Location:
Hybrid (Local to NYC or Denver area)
Position Summary The Associate Director, Market Lead is responsible for managing the planning, execution, issue resolution and day to day account management functions of an assigned client portfolio, referred to internally as “Small Market”, and subsequent team to ensure ongoing client satisfaction in the Pharmacy Benefit Administration (PBM) market segment.
Additionally, this position will lead and collaborate with internal Capital Rx teams/departments on the development of standard operating procedures and best practices in support of Account Management and PBM Services Account Management needs to operate efficiently and at scale in accordance with the policies and practices of Capital Rx.
This position manages Clinical Account Managers, Account Managers and Account Coordinators, and may include other designated members of the PBM Account Management Team (i.e. Subject Matter Specialist, PBM Services). This position reports to Director-level supervisors in the PBM vertical.
Position Responsibilities
Supervise and support a team of Clinical Account Managers, Account Managers and Account Coordinators, to ensure client satisfaction, retention, and performance.
Support clients in a leadership capacity, focusing on escalation management and relationship development.
Conduct regular team meetings to align goals, share updates, and address challenges.
Mentor and develop team members to enhance their skills and knowledge in PBM services.
Handle escalations and provide strategic guidance to resolve client issues efficiently.
Serve as the point of contact for key clients, fostering strong, long-term relationships.
Lead team in the form of clinical account managers, account managers and account coordinators to ensure proactive and effective communication with clients.
Support implementation teams with client onboarding, ensuring a smooth transition and clear understanding of PBM services.
Proactively address client concerns, ensuring quick and effective resolution of issues.
Act as a liaison between clients and internal teams to manage escalations and resolve conflicts.
Stay updated on industry trends and regulations, sharing knowledge with the team.
Implement process enhancements to optimize service delivery and efficiency.
Help build and develop job aids, policies and procedures, and standard operating procedures for the client account management team.
Responsible for adherence to the Capital Rx Code of Conduct.
Required Qualifications
Undergraduate Bachelor’s degree and Doctorate of Pharmacy degree, with record of strong academic performance
Licensed pharmacist
5+ years of proven experience in PBM / health plan, benefits consulting, healthcare industry
Track record of building trusting internal and external relationships
Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables
Experience working with structured and unstructured data
Proficient in Microsoft Office, particularly Excel, SQL a bonus
Ability to balance multiple complex projects simultaneously
Exceptional written and verbal communication skills
Extremely flexible, highly organized, and able to shift priorities easily
Attention to detail & commitment to delivering high quality work product
Ability to travel, not to exceed 25%
Preferred Qualifications
People management experience of at least 3 years
Salary Range
$160,000 - $175,000 USD
All employees are responsible for adherence to the Capital Rx Code of Conduct.
Judi Health values a diverse workplace and provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type. By submitting an application, you consent to the retention of your personal data for consideration for a future position. For more information about Judi Health’s privacy practices, please visit the privacy policy on our site.
#J-18808-Ljbffr