Overview
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Crozier Fine Arts is seeking a motivated and detail-oriented Account Associate to join our team in the Downtown LA Facility. In this role, you will support dormant or transactional regional storage client accounts, manage facility-based administrative duties, and partner with Business Development Executives to deliver exceptional client-oriented solutions across our portfolio. Responsibilities
Act as the primary point of contact for regional facilities and BDEs. You will service clients directly, resolve account disputes, and support recontracting efforts to ensure high satisfaction and account growth. Manage front-desk operations, including welcoming visitors, maintaining security logs, and providing general office support to ensure a professional environment. Partner with Sales, Operations, and external agents to build proposals and design technical solutions. You will communicate project scope changes and ensure all estimates and invoices are clear, accurate, and aligned with client needs. Communicate regularly with the BDEs and Regional Manager regarding changes in project scope and develop solutions meeting customer needs while maintaining profitability. Manage AIMS database updates and provide concise directives to operating departments. You will also monitor Accounts Receivable statuses and work with the A2C team to resolve billing issues and mitigate bad debt. Qualifications
3 years of experience in Administrative, Sales, Account, or Project Management roles. 1-2 years of experience with in-field art handling, collections care, and/or fine art logistics is preferred. Strong knowledge of client lifecycle management, sales processes, or inventory management. Proven ability in consultative problem-solving and meeting deadlines while prioritizing a high-volume workload. Excellent communication: Strong verbal and written skills with a knack for collaborating effectively across different organizational functions. What We Offer (Benefits)
Compensation: Starting at 75,300 USD per year; negotiable based on experience and eligible for bonuses. Shift: Monday through Friday 9 AM to 5:30 PM. Location: Downtown LA Facility, 2010 East 15th St., Los Angeles, CA 90021. This is an onsite role; remote and hybrid work are not available. Competitive compensation and benefits aligned with experience. Flexible PTO, Sick Leave, Wellness Time off, 7 paid holidays plus 3 floating holidays. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning and professional growth. About Us
Crozier is part of Iron Mountain Incorporated (NYSE: IRM). We are a global leader in storage and information management services, protecting billions of valued assets and cultural artifacts. Crozier’s affiliation with Iron Mountain enables digitization, archival solutions, and high-resolution 3D scanning services. Reasonably expected salary range: 75,300.00 – 94,100.00 plus commissions. Category: Sales Iron Mountain is a global leader trusted by more than 225,000 organizations in 60 countries. We safeguard assets and data and support effective risk management. For more information, view our values and code of ethics for principles and aspirations in elevating the power of our work together. If you require accommodations for a disability, please email accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is an equal opportunity employer. We recruit and hire applicants without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters, the supplement, and the Pay Transparency Policy Statement, visit our site.
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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Crozier Fine Arts is seeking a motivated and detail-oriented Account Associate to join our team in the Downtown LA Facility. In this role, you will support dormant or transactional regional storage client accounts, manage facility-based administrative duties, and partner with Business Development Executives to deliver exceptional client-oriented solutions across our portfolio. Responsibilities
Act as the primary point of contact for regional facilities and BDEs. You will service clients directly, resolve account disputes, and support recontracting efforts to ensure high satisfaction and account growth. Manage front-desk operations, including welcoming visitors, maintaining security logs, and providing general office support to ensure a professional environment. Partner with Sales, Operations, and external agents to build proposals and design technical solutions. You will communicate project scope changes and ensure all estimates and invoices are clear, accurate, and aligned with client needs. Communicate regularly with the BDEs and Regional Manager regarding changes in project scope and develop solutions meeting customer needs while maintaining profitability. Manage AIMS database updates and provide concise directives to operating departments. You will also monitor Accounts Receivable statuses and work with the A2C team to resolve billing issues and mitigate bad debt. Qualifications
3 years of experience in Administrative, Sales, Account, or Project Management roles. 1-2 years of experience with in-field art handling, collections care, and/or fine art logistics is preferred. Strong knowledge of client lifecycle management, sales processes, or inventory management. Proven ability in consultative problem-solving and meeting deadlines while prioritizing a high-volume workload. Excellent communication: Strong verbal and written skills with a knack for collaborating effectively across different organizational functions. What We Offer (Benefits)
Compensation: Starting at 75,300 USD per year; negotiable based on experience and eligible for bonuses. Shift: Monday through Friday 9 AM to 5:30 PM. Location: Downtown LA Facility, 2010 East 15th St., Los Angeles, CA 90021. This is an onsite role; remote and hybrid work are not available. Competitive compensation and benefits aligned with experience. Flexible PTO, Sick Leave, Wellness Time off, 7 paid holidays plus 3 floating holidays. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning and professional growth. About Us
Crozier is part of Iron Mountain Incorporated (NYSE: IRM). We are a global leader in storage and information management services, protecting billions of valued assets and cultural artifacts. Crozier’s affiliation with Iron Mountain enables digitization, archival solutions, and high-resolution 3D scanning services. Reasonably expected salary range: 75,300.00 – 94,100.00 plus commissions. Category: Sales Iron Mountain is a global leader trusted by more than 225,000 organizations in 60 countries. We safeguard assets and data and support effective risk management. For more information, view our values and code of ethics for principles and aspirations in elevating the power of our work together. If you require accommodations for a disability, please email accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is an equal opportunity employer. We recruit and hire applicants without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters, the supplement, and the Pay Transparency Policy Statement, visit our site.
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