Copat, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart.
Work Schedule Work from Home position, 30 hrs per week.
Responsibilities Must be able to show empathy in the workplace
Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience
Understanding client needs and offering solutions and support
Answer and place calls in a professional manner
Measured on Call Quality and Productivity
Focus on a "1st call resolution"
Use company resources to gather information and offer solutions to meet customer needs
Other duties as assigned
Required Skills and Experience Must be able to show empathy in the workplace
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with Microsoft Office Applications
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Compensation Pay $16.04 - $20.03
Benefits Summary Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program (no cost to you)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts
Along With Many Other Employee Benefits.
EEO and Participation E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).
E-verify Participation
Right to Work
Diversity and Inclusion At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
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The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart.
Work Schedule Work from Home position, 30 hrs per week.
Responsibilities Must be able to show empathy in the workplace
Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience
Understanding client needs and offering solutions and support
Answer and place calls in a professional manner
Measured on Call Quality and Productivity
Focus on a "1st call resolution"
Use company resources to gather information and offer solutions to meet customer needs
Other duties as assigned
Required Skills and Experience Must be able to show empathy in the workplace
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with Microsoft Office Applications
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Compensation Pay $16.04 - $20.03
Benefits Summary Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program (no cost to you)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts
Along With Many Other Employee Benefits.
EEO and Participation E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).
E-verify Participation
Right to Work
Diversity and Inclusion At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
#J-18808-Ljbffr