Description
RESPONSIBILITIES
:
Customer Engagement & Relationship Management
Provide exceptional customer service by promptly responding to customer phone calls and emails.
Communicate directly with customers using an empathetic, consultative approach to understand operational challenges and specific aftermarket needs.
Develop and maintain long-term relationships with remote customers to strengthen loyalty and mitigate isolated price or delivery concerns.
Maintain frequent contact with customers in geographically remote locations where in-person visits are not practical.
Utilize the Nothum Aftermarket Sales Playbook, Fortifi Formula, analytics, and reporting tools to identify customers who have not purchased entitlement parts within the past 12 months.
Proactively engage targeted customers to understand purchasing gaps and barriers to entitlement parts adoption.
Identify and document root causes for lost or reduced aftermarket wallet share, including pricing, availability, delivery, or awareness gaps.
Develop and execute customer-specific strategies to regain entitlement parts wallet share and drive sustainable aftermarket growth.
Cross-Functional Collaboration
Collaborate with Aftermarket Account Managers (AAMs), Sales, and Service team members to understand customer history, equipment usage, and service activity.
Leverage internal resources to align customer recommendations with equipment requirements and service insights.
Communicate findings and customer feedback to internal stakeholders to support continuous improvement.
Synchronize daily work activities with Aftermarket Account Managers in the Eastern & Western Region to maximize part sales & customer service to their full potential.
Recommend appropriate aftermarket parts or approved substitutions based on customer needs and equipment specifications.
Accurately generate quotes, pricing, and orders using CRM and ERP systems.
Apply basic mathematical skills to pricing, discounts, quoting, and order accuracy.
Ensure timely follow-up on quotes, orders, and customer inquiries to support revenue conversion.
Systems, Data & Documentation
Utilize CRM and ERP systems to document customer interactions, track opportunities, and maintain accurate records.
Analyze customer purchasing data to prioritize outreach and support strategic planning.
Maintain confidentiality of customer, pricing, and company information in accordance with company policy.
Compliance, Safety & Professional Standards
Follow all company policies, procedures, and safety guidelines.
Maintain a clean, organized, and safe work environment.
Perform other related duties as assigned to support business needs.
QUALIFICATIONS:
Education & Experience
High school diploma or equivalent required.
Preferred: Five (5) or more years of experience in aftermarket parts sales, service, or customer support.
Knowledge, Skills & Abilities
Strong knowledge of aftermarket parts, preferably within industrial equipment, automotive, or powersports environments, including part interchangeability and technical specifications.
Customer-focused mindset with the ability to manage a high volume of customer interactions, strategic planning, and issue resolution.
Proficient in sales techniques, including proactive selling, upselling, and negotiation.
Technical aptitude to interpret machine drawings and bills of materials (BOMs) and translate customer-provided information into accurate and timely parts and service quotes.
Excellent written and verbal communication skills for professional interaction via phone, video conference, and email.
Strong attention to detail with effective organizational and time-management skills.
Proficiency with CRM/ERP systems, pricing tools, and Microsoft Office applications.
Ability to follow established policies and procedures consistently.
This position is primarily office-based and requires regular use of a computer, telephone, and standard office equipment.
Ability to sit for extended periods and perform repetitive hand and wrist movements.
Occasional lifting of materials up to 20 pounds may be required.
Reliable transportation to and from work is required.
Travel requirements are minimal, estimated at 0–5% as business needs dictate.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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:
Customer Engagement & Relationship Management
Provide exceptional customer service by promptly responding to customer phone calls and emails.
Communicate directly with customers using an empathetic, consultative approach to understand operational challenges and specific aftermarket needs.
Develop and maintain long-term relationships with remote customers to strengthen loyalty and mitigate isolated price or delivery concerns.
Maintain frequent contact with customers in geographically remote locations where in-person visits are not practical.
Utilize the Nothum Aftermarket Sales Playbook, Fortifi Formula, analytics, and reporting tools to identify customers who have not purchased entitlement parts within the past 12 months.
Proactively engage targeted customers to understand purchasing gaps and barriers to entitlement parts adoption.
Identify and document root causes for lost or reduced aftermarket wallet share, including pricing, availability, delivery, or awareness gaps.
Develop and execute customer-specific strategies to regain entitlement parts wallet share and drive sustainable aftermarket growth.
Cross-Functional Collaboration
Collaborate with Aftermarket Account Managers (AAMs), Sales, and Service team members to understand customer history, equipment usage, and service activity.
Leverage internal resources to align customer recommendations with equipment requirements and service insights.
Communicate findings and customer feedback to internal stakeholders to support continuous improvement.
Synchronize daily work activities with Aftermarket Account Managers in the Eastern & Western Region to maximize part sales & customer service to their full potential.
Recommend appropriate aftermarket parts or approved substitutions based on customer needs and equipment specifications.
Accurately generate quotes, pricing, and orders using CRM and ERP systems.
Apply basic mathematical skills to pricing, discounts, quoting, and order accuracy.
Ensure timely follow-up on quotes, orders, and customer inquiries to support revenue conversion.
Systems, Data & Documentation
Utilize CRM and ERP systems to document customer interactions, track opportunities, and maintain accurate records.
Analyze customer purchasing data to prioritize outreach and support strategic planning.
Maintain confidentiality of customer, pricing, and company information in accordance with company policy.
Compliance, Safety & Professional Standards
Follow all company policies, procedures, and safety guidelines.
Maintain a clean, organized, and safe work environment.
Perform other related duties as assigned to support business needs.
QUALIFICATIONS:
Education & Experience
High school diploma or equivalent required.
Preferred: Five (5) or more years of experience in aftermarket parts sales, service, or customer support.
Knowledge, Skills & Abilities
Strong knowledge of aftermarket parts, preferably within industrial equipment, automotive, or powersports environments, including part interchangeability and technical specifications.
Customer-focused mindset with the ability to manage a high volume of customer interactions, strategic planning, and issue resolution.
Proficient in sales techniques, including proactive selling, upselling, and negotiation.
Technical aptitude to interpret machine drawings and bills of materials (BOMs) and translate customer-provided information into accurate and timely parts and service quotes.
Excellent written and verbal communication skills for professional interaction via phone, video conference, and email.
Strong attention to detail with effective organizational and time-management skills.
Proficiency with CRM/ERP systems, pricing tools, and Microsoft Office applications.
Ability to follow established policies and procedures consistently.
This position is primarily office-based and requires regular use of a computer, telephone, and standard office equipment.
Ability to sit for extended periods and perform repetitive hand and wrist movements.
Occasional lifting of materials up to 20 pounds may be required.
Reliable transportation to and from work is required.
Travel requirements are minimal, estimated at 0–5% as business needs dictate.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr