Overview
Cottages of Fort Collins, Fort Collins, Colorado. Dual‑site Customer Experience Manager opportunity with both properties located in Fort Collins, CO. Hiring immediately. Responsibilities
Lead, coach, and develop the Experience Team Member staff to foster a positive and productive team environment. Assist the General Manager in ensuring all onsite staff are trained and compliant with Fair Housing, safety, and company policies. Plan and execute annual Turnover processes and manage move‑in, move‑out activities. Inspect and report on property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments. Coordinate work orders with appropriate staff to ensure timely completion and maintain resident satisfaction. Partner with the General Manager, Assistant General Manager, and Facilities Supervisor in planning and executing annual Turnover processes. Assist with all customer sales interactions, directing team members in alignment with company standards. Utilize KPIs to report trends, insights, and proactively address issues; provide expert direction on sales and revenue goals and lead the team to achieve them. Perform weekly market surveys to identify and recommend local marketing opportunities and appropriate marketing messages and material to drive traffic to the property. Oversee all on‑campus and in‑person marketing events; execute social media and communication strategies on various platforms to engage customers. Manage promotional material and property incentives to meet marketing and concession budget. Provide expert direction on sales and revenue goals and lead the team to achieve them. Qualifications
College graduate preferred; minimum of two years of customer service, sales, and/or community management experience (or equivalent combination). Ability and willingness to work up to six days per week for necessary management coverage. Values and fosters a sensitive and supportive approach to a diverse working and living environment. Commitment to excellence and high standards, with acute attention to detail. Excellent written and verbal communication skills. Proficient in Microsoft Office and Property Management Systems. Works well with all levels of management. Strong organizational, problem‑solving, and analytical skills. Handles multiple, complex projects with minimal guidance, prioritizes effectively, and meets deadlines. Works well independently and as a member of various teams. Systems and Platforms
Entrata (Property Management System) Greenhouse (Applicant Tracking System) Lattice (Performance Management System) Turnable (Electronic Turn Board) Microsoft Office Social Media Platforms (Instagram, Tik‑Tok, Facebook) Benefits
Discretionary annual bonus Paid time off Health insurance Dental insurance Vision insurance 401(k) matching Paid maternal leave Parental leave Learning reimbursement opportunities Salary
Base salary range for this full‑time position is $45,000 – $55,000, plus bonus and benefits. Equal Employment Opportunity
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
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Cottages of Fort Collins, Fort Collins, Colorado. Dual‑site Customer Experience Manager opportunity with both properties located in Fort Collins, CO. Hiring immediately. Responsibilities
Lead, coach, and develop the Experience Team Member staff to foster a positive and productive team environment. Assist the General Manager in ensuring all onsite staff are trained and compliant with Fair Housing, safety, and company policies. Plan and execute annual Turnover processes and manage move‑in, move‑out activities. Inspect and report on property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments. Coordinate work orders with appropriate staff to ensure timely completion and maintain resident satisfaction. Partner with the General Manager, Assistant General Manager, and Facilities Supervisor in planning and executing annual Turnover processes. Assist with all customer sales interactions, directing team members in alignment with company standards. Utilize KPIs to report trends, insights, and proactively address issues; provide expert direction on sales and revenue goals and lead the team to achieve them. Perform weekly market surveys to identify and recommend local marketing opportunities and appropriate marketing messages and material to drive traffic to the property. Oversee all on‑campus and in‑person marketing events; execute social media and communication strategies on various platforms to engage customers. Manage promotional material and property incentives to meet marketing and concession budget. Provide expert direction on sales and revenue goals and lead the team to achieve them. Qualifications
College graduate preferred; minimum of two years of customer service, sales, and/or community management experience (or equivalent combination). Ability and willingness to work up to six days per week for necessary management coverage. Values and fosters a sensitive and supportive approach to a diverse working and living environment. Commitment to excellence and high standards, with acute attention to detail. Excellent written and verbal communication skills. Proficient in Microsoft Office and Property Management Systems. Works well with all levels of management. Strong organizational, problem‑solving, and analytical skills. Handles multiple, complex projects with minimal guidance, prioritizes effectively, and meets deadlines. Works well independently and as a member of various teams. Systems and Platforms
Entrata (Property Management System) Greenhouse (Applicant Tracking System) Lattice (Performance Management System) Turnable (Electronic Turn Board) Microsoft Office Social Media Platforms (Instagram, Tik‑Tok, Facebook) Benefits
Discretionary annual bonus Paid time off Health insurance Dental insurance Vision insurance 401(k) matching Paid maternal leave Parental leave Learning reimbursement opportunities Salary
Base salary range for this full‑time position is $45,000 – $55,000, plus bonus and benefits. Equal Employment Opportunity
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
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