Focus Firm Relationship Manager
Corebridge Financial, Inc., Houston, Texas, United States, 77246
Who We Are
At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.
We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:* We are stronger as one: We collaborate across the enterprise, scale what works and act
decisively for our customers and partners.* We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.* We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.* We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.**Who we are**Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision, and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement, and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.**About the role**As a Focus Firm Relationship Manager, you will support Key Premier and Elite 1 Focus Firm Back Office Relationships. The Service Relationship Management team is designed to bring consistency and continuity in handling service issues, exceptions, and escalations.# **We want to hear from you if you can*** Review, research and evaluate customer/firm issues* Handle complex service-related problems in a timely manner* Work within SRM guidelines to responsiveness of cases* Working directly with Focus Firms on projects, initiatives, errors, and escalations.* Attend and facilitate in person and virtual firm meeting and conferences.* Facilitate change within Corebridge and the firm to improve and streamline business.* Proactive Communication of changes/issues* Responsible for Firm and OMR scorecards
+ Sharing results & opportunities for improvement
+ Ensure departments are adhering to firm rules* Relationship build with focus firms, business units, intercompany service departments, Strategic Accounts, Internal/External Wholesalers and Financial Advisors* Facilitate exception reviews* Develop resolution recommendations**What we are looking for:*** 5+
years combined experience with Annuities and/or Relationship Management* Knowledge of fixed, index and variable products and processes* Strong negotiation skills* Strong written and verbal communication* Strong interpersonal skills with high energy level* Proven track record of problem solving skills* Passionate about customer service* Attention to detail, accuracy and quality* Ability to work with Senior Management across business lines without supervision* Strong team player* Enjoys fast paced environment* Attendance and performance must be in good standing**Compensation**The anticipated salary range for this position is $78,000.00 to $100,000.00 [Woodland Hills, CA, Jersey City, NJ] at the commencement of employment.
Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate’s geographic location, skills, experience and other qualifications.In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan. Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below.**Work Location**This position is based in Corebridge Financial’s [Houston, TX, Amarillo, TX, Woodland Hills, CA, Jersey City, NJ] offices and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.#LI-ST1 #LI-HYBRIDAt Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.
**Benefit Offerings Include:*** Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.* Retirement Savings: We offer retirement benefits options, which vary by location.
In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.* Employee Assistance Program: Confidential counseling services and resources are available to all employees.* Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.* Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.* Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.**We are an Equal Opportunity Employer**
Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.
Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs.
If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com.
Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.
We will consider for employment qualified applicants with criminal histories, consistent with applicable law.To learn more please visit:**Functional Area:**OP - OperationsEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAmerican General Life Insurance Company #J-18808-Ljbffr
At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.
We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:* We are stronger as one: We collaborate across the enterprise, scale what works and act
decisively for our customers and partners.* We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.* We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.* We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.**Who we are**Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision, and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement, and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.**About the role**As a Focus Firm Relationship Manager, you will support Key Premier and Elite 1 Focus Firm Back Office Relationships. The Service Relationship Management team is designed to bring consistency and continuity in handling service issues, exceptions, and escalations.# **We want to hear from you if you can*** Review, research and evaluate customer/firm issues* Handle complex service-related problems in a timely manner* Work within SRM guidelines to responsiveness of cases* Working directly with Focus Firms on projects, initiatives, errors, and escalations.* Attend and facilitate in person and virtual firm meeting and conferences.* Facilitate change within Corebridge and the firm to improve and streamline business.* Proactive Communication of changes/issues* Responsible for Firm and OMR scorecards
+ Sharing results & opportunities for improvement
+ Ensure departments are adhering to firm rules* Relationship build with focus firms, business units, intercompany service departments, Strategic Accounts, Internal/External Wholesalers and Financial Advisors* Facilitate exception reviews* Develop resolution recommendations**What we are looking for:*** 5+
years combined experience with Annuities and/or Relationship Management* Knowledge of fixed, index and variable products and processes* Strong negotiation skills* Strong written and verbal communication* Strong interpersonal skills with high energy level* Proven track record of problem solving skills* Passionate about customer service* Attention to detail, accuracy and quality* Ability to work with Senior Management across business lines without supervision* Strong team player* Enjoys fast paced environment* Attendance and performance must be in good standing**Compensation**The anticipated salary range for this position is $78,000.00 to $100,000.00 [Woodland Hills, CA, Jersey City, NJ] at the commencement of employment.
Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate’s geographic location, skills, experience and other qualifications.In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan. Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below.**Work Location**This position is based in Corebridge Financial’s [Houston, TX, Amarillo, TX, Woodland Hills, CA, Jersey City, NJ] offices and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.#LI-ST1 #LI-HYBRIDAt Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.
**Benefit Offerings Include:*** Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.* Retirement Savings: We offer retirement benefits options, which vary by location.
In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.* Employee Assistance Program: Confidential counseling services and resources are available to all employees.* Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.* Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.* Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.**We are an Equal Opportunity Employer**
Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.
Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs.
If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com.
Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.
We will consider for employment qualified applicants with criminal histories, consistent with applicable law.To learn more please visit:**Functional Area:**OP - OperationsEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAmerican General Life Insurance Company #J-18808-Ljbffr