Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.
If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.
Our Newest Opportunity OneDigital is looking for a dynamic person to join our team. Our team is an insurance plan broker/administrator for student health insurance plans. We specialize in Medical and Health Science Universities.
This is not a sales or remote position You will resolve client questions and offer solutions to ensure client satisfaction. You are often the first and last person a client interacts with, so you will need to efficiently and accurately resolve their needs and concerns. The Account Manager is a liaison between the clients and our company, so you must have a sound knowledge of the company and understand how to build strong relationships. You must also be an expert on student health insurance. Must be a team player and step up, help others, and be a problem solver. Cross-training and knowledge of all positions will be necessary. You must have a proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
Responsibilities
Investigate and resolve client inquiries with the ability to transition and handle emergent priorities
Weekly reporting to clients and immediate notification if necessary
Document outcomes and steps taken
Update client files and database with accuracy. Ability to handle heavy seasonal database enrollments
Consult with clients by telephone or email to provide information, answer questions, and handle inquiries
Provide personal prompt and efficient customer service via telephone and or email
Qualifications
Previous insurance experience is a plus. Must have three years of customer service experience.
Excellent writing and grammar skills
Excellent knowledge of Microsoft Office Products, especially Microsoft Excel
Must be able to transition from one task to another quickly and handle urgent issues promptly
Detail-oriented
Self-starter and able to think on your feet
Outgoing personality and positive demeanor
Able to handle the seasonal high-volume workload and prioritize to work efficiently
Key competencies
2-15 license or must obtain within six months
Confidentiality
Listening, understanding, and responding with the ability to adapt to changing circumstances
Ability to effectively handle a high deadline-driven environment and multiple responsibilities simultaneously while checking all completed work for accuracy
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. To learn more, visit: www.onedigital.com/careers
OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel
seen, valued, respected, and supported
is fundamental to our core values and business goals.
OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.
Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant: City and County of San Francsico City of Los Angeles County of Los Angeles. Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.
In short, we believe in hiring the most qualified applicant for the position, regardless of background.
If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.
OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.
Thank you for your interest in joining the OneDigital team!
#J-18808-Ljbffr
If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.
Our Newest Opportunity OneDigital is looking for a dynamic person to join our team. Our team is an insurance plan broker/administrator for student health insurance plans. We specialize in Medical and Health Science Universities.
This is not a sales or remote position You will resolve client questions and offer solutions to ensure client satisfaction. You are often the first and last person a client interacts with, so you will need to efficiently and accurately resolve their needs and concerns. The Account Manager is a liaison between the clients and our company, so you must have a sound knowledge of the company and understand how to build strong relationships. You must also be an expert on student health insurance. Must be a team player and step up, help others, and be a problem solver. Cross-training and knowledge of all positions will be necessary. You must have a proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
Responsibilities
Investigate and resolve client inquiries with the ability to transition and handle emergent priorities
Weekly reporting to clients and immediate notification if necessary
Document outcomes and steps taken
Update client files and database with accuracy. Ability to handle heavy seasonal database enrollments
Consult with clients by telephone or email to provide information, answer questions, and handle inquiries
Provide personal prompt and efficient customer service via telephone and or email
Qualifications
Previous insurance experience is a plus. Must have three years of customer service experience.
Excellent writing and grammar skills
Excellent knowledge of Microsoft Office Products, especially Microsoft Excel
Must be able to transition from one task to another quickly and handle urgent issues promptly
Detail-oriented
Self-starter and able to think on your feet
Outgoing personality and positive demeanor
Able to handle the seasonal high-volume workload and prioritize to work efficiently
Key competencies
2-15 license or must obtain within six months
Confidentiality
Listening, understanding, and responding with the ability to adapt to changing circumstances
Ability to effectively handle a high deadline-driven environment and multiple responsibilities simultaneously while checking all completed work for accuracy
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. To learn more, visit: www.onedigital.com/careers
OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel
seen, valued, respected, and supported
is fundamental to our core values and business goals.
OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.
Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant: City and County of San Francsico City of Los Angeles County of Los Angeles. Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.
In short, we believe in hiring the most qualified applicant for the position, regardless of background.
If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.
OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.
Thank you for your interest in joining the OneDigital team!
#J-18808-Ljbffr