Overview
CreditAssociates, a leading direct-to-consumer financial services company based in Plano, TX, seeks a people-oriented Settlement Advisor, Bilingual (Spanish/English) to join its team. The Settlement Advisor (SA) presents settlement terms to clients, reviews accounts to determine the availability of funds, gains acceptance when applicable, and validates funds to complete Settlement Offers. The Settlement Advisor is the primary liaison between the company, the creditor, and the client, educating clients on their settlement status, structuring settlement terms, and determining the best settlement offer to ensure success for both the client and the company. Responsibilities
Provide exceptional customer service Effectively handle inbound and outbound calls Identify and convey acceptable settlement terms and percentages consistent with company standards Exhibit excellent knowledge of client base and maintain client relationships Calculate and add funds necessary to finalize the settlements Obtain client authorization to accept settlements when needed Follow up on client inquiries not able to be immediately resolved Motivate and retain client to complete the program Characteristics
Proven organizational skills, attention to detail and a strong ability to prioritize and meet deadlines in a fast-paced environment Flexibility and ability to meet changing business needs Ability to work in a team environment Ability to multi-task and handle numerous assignments simultaneously Competitive and highly self-motivated with a strong sense of urgency Requirements
Bilingual (Spanish/English) is REQUIRED High School Diploma or higher education Can work 100% in-office (Monday-Friday) at our Plano location 1-year+ experience in debt settlement or financial services experience Ability to multi-task and handle numerous assignments simultaneously Competitive and highly self-motivated with a strong sense of urgency Strong computer skills: Word, Excel, Outlook Join Us
We are a premier debt resolution company which provides a fresh financial start for individuals with overwhelming debt problems. We live our credo, Carpe Diem (“Seize the Day”) and we do this each and every day. Our company growth is a direct reflection of the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing and positively charged, high performance culture -- we urge you to consider joining our family. We reward success and hard work! We invite you to join us at https://jobs.jobvite.com/creditassociates Benefits
Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance Generous 401k plan with aggressive company match Convenient location near Legacy West Relaxed yet fast-paced work environment including business-casual dress code All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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CreditAssociates, a leading direct-to-consumer financial services company based in Plano, TX, seeks a people-oriented Settlement Advisor, Bilingual (Spanish/English) to join its team. The Settlement Advisor (SA) presents settlement terms to clients, reviews accounts to determine the availability of funds, gains acceptance when applicable, and validates funds to complete Settlement Offers. The Settlement Advisor is the primary liaison between the company, the creditor, and the client, educating clients on their settlement status, structuring settlement terms, and determining the best settlement offer to ensure success for both the client and the company. Responsibilities
Provide exceptional customer service Effectively handle inbound and outbound calls Identify and convey acceptable settlement terms and percentages consistent with company standards Exhibit excellent knowledge of client base and maintain client relationships Calculate and add funds necessary to finalize the settlements Obtain client authorization to accept settlements when needed Follow up on client inquiries not able to be immediately resolved Motivate and retain client to complete the program Characteristics
Proven organizational skills, attention to detail and a strong ability to prioritize and meet deadlines in a fast-paced environment Flexibility and ability to meet changing business needs Ability to work in a team environment Ability to multi-task and handle numerous assignments simultaneously Competitive and highly self-motivated with a strong sense of urgency Requirements
Bilingual (Spanish/English) is REQUIRED High School Diploma or higher education Can work 100% in-office (Monday-Friday) at our Plano location 1-year+ experience in debt settlement or financial services experience Ability to multi-task and handle numerous assignments simultaneously Competitive and highly self-motivated with a strong sense of urgency Strong computer skills: Word, Excel, Outlook Join Us
We are a premier debt resolution company which provides a fresh financial start for individuals with overwhelming debt problems. We live our credo, Carpe Diem (“Seize the Day”) and we do this each and every day. Our company growth is a direct reflection of the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing and positively charged, high performance culture -- we urge you to consider joining our family. We reward success and hard work! We invite you to join us at https://jobs.jobvite.com/creditassociates Benefits
Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance Generous 401k plan with aggressive company match Convenient location near Legacy West Relaxed yet fast-paced work environment including business-casual dress code All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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