Customer Service Support Representative, Spanish Speaking (DentaQuest)
Sun Life Financial, Kansas City, Missouri, United States, 64101
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.*DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.***Job Description:****Location:** Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.
Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.**The opportunity:**The Customer Service Support Representative I position interacts with customers to provide and process information in response to general inquiries, concerns, and requests about products and services. The CSSR must project a professional company image and provide superior customer service by corresponding with customers via any of customer contact channels.**LOOKING FOR SPANISH SPEAKING CANDIDATES****How you will contribute:*** Responds to customer inquiries in a courteous and professional manner.* Responds to customer inquiries in a courteous and professional manner.* Researches assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.* Thoroughly and completely document all customer interactions.* Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations.* Provides direction on the usage and benefits of self-service tools.* Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist.* Appropriately routes inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role.* Meets or exceeds individual, department, and client specific goals.* Understands and adheres to all of DentaQuest’s administrative and contractual policies and procedures.* Contributes to the success of the organization by suggesting ways to improve the service delivery processes.* Other duties as assigned.**What you will bring with you:*** High School Diploma or Equivalent.* 2 years of experience in a high-volume customer service environment.* Dental terminology knowledge and group health insurance experience a plus.* Proven professional verbal and written communication skills.* Ability to efficiently operate a computer and knowledge of Microsoft Office applications.* Strong organizational skills and attention to detail.* Ability to work independently and with a team.* Ability to learn quickly and adapt to a fast-paced production environment.* Cooperative, professional and effective interaction skills with co-workers, company staff and visitors.* Critical thinking and problem-solving skills.* Ability to tolerate repetitive work without compromising accuracy and service levels.* Required to attend additional training as requested/deemed necessary.Salary:
$35,400 - 47,800
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.to stay connected until the time is right for you!We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive.
We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate.
We encourage applications from qualified individuals from all backgrounds.**Life is brighter when you work at Sun Life**At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.
Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.
Enjoy a flexible, inclusive and collaborative work environment that supports career growth.
We’re proud to be recognized in our communities as a top employer.
Proudly Great Place to Work Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.
Visit our website to learn more about our
and
within our communities.We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.For applicants residing in California, please read our employeeWe do not require or administer lie detector tests as a condition of employment or continued employment.Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected vetera*n.**Job Category:**Customer Service / Operations**Posting End Date:**19/02/2026**Shine together**At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.**Make life brighter**We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.**Shape the future**With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.Join a top employer for a brighter future. Visit #J-18808-Ljbffr
Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.**The opportunity:**The Customer Service Support Representative I position interacts with customers to provide and process information in response to general inquiries, concerns, and requests about products and services. The CSSR must project a professional company image and provide superior customer service by corresponding with customers via any of customer contact channels.**LOOKING FOR SPANISH SPEAKING CANDIDATES****How you will contribute:*** Responds to customer inquiries in a courteous and professional manner.* Responds to customer inquiries in a courteous and professional manner.* Researches assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.* Thoroughly and completely document all customer interactions.* Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations.* Provides direction on the usage and benefits of self-service tools.* Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist.* Appropriately routes inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role.* Meets or exceeds individual, department, and client specific goals.* Understands and adheres to all of DentaQuest’s administrative and contractual policies and procedures.* Contributes to the success of the organization by suggesting ways to improve the service delivery processes.* Other duties as assigned.**What you will bring with you:*** High School Diploma or Equivalent.* 2 years of experience in a high-volume customer service environment.* Dental terminology knowledge and group health insurance experience a plus.* Proven professional verbal and written communication skills.* Ability to efficiently operate a computer and knowledge of Microsoft Office applications.* Strong organizational skills and attention to detail.* Ability to work independently and with a team.* Ability to learn quickly and adapt to a fast-paced production environment.* Cooperative, professional and effective interaction skills with co-workers, company staff and visitors.* Critical thinking and problem-solving skills.* Ability to tolerate repetitive work without compromising accuracy and service levels.* Required to attend additional training as requested/deemed necessary.Salary:
$35,400 - 47,800
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.to stay connected until the time is right for you!We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive.
We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate.
We encourage applications from qualified individuals from all backgrounds.**Life is brighter when you work at Sun Life**At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.
Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.
Enjoy a flexible, inclusive and collaborative work environment that supports career growth.
We’re proud to be recognized in our communities as a top employer.
Proudly Great Place to Work Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.
Visit our website to learn more about our
and
within our communities.We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.For applicants residing in California, please read our employeeWe do not require or administer lie detector tests as a condition of employment or continued employment.Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected vetera*n.**Job Category:**Customer Service / Operations**Posting End Date:**19/02/2026**Shine together**At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.**Make life brighter**We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.**Shape the future**With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.Join a top employer for a brighter future. Visit #J-18808-Ljbffr