Overview
Position Overview
As a Client Solutions Consultant (CSC) within Accordant’s Client Success Management Department, you will be a strategic solutions consultant to a dedicated portfolio of clients, ensuring the long-term success and optimization of their ERP environments. You will work cross-functionally to deliver high-value guidance, product demonstrations, proactive solutioning, and hands-on support related to Accordant-supported ERP systems including Sage Intacct, Acumatica, Sage 300 CRE, and Sage 100 Contractor. Client Solution Consultants will partner closely with key stakeholders—from system administrators to C-suite executives—to drive the effective use of the systems and contribute directly to client satisfaction, retention, and growth.
Responsibilities
Build trusted relationships with technical and business stakeholders, acting as the primary technical point of contact for live clients Provide expert guidance on platform architecture, configuration, integrations, and best practices across supported ERP solutions Lead technical discovery and collaborate with Client Success Managers to define and execute strategic account plans Identify and recommend process improvements, add-on solutions, or integrations that align with client needs and business goals Troubleshoot and resolve complex technical issues, coordinating with internal and external teams as needed Represent the voice of the client in cross-functional discussions with Product, Engineering and Support teams Participate in and contribute technical insights to annual business reviews and other key touchpoints Provide configuration support, develop technical documentation, and enable client self-sufficiency where possible Proactively identify and mitigate risks to system performance and client satisfaction Continuously refine and share internal best practices and scalable solutions for technical account management
Skills Required
2+ years hands-on consulting experience with Sage Intacct or Acumatica 1+ years proven experience working directly with clients in a technical advisory or account-facing capacity 1+ years of previous experience demonstrating product functionality to clients Working knowledge of accounting or financial workflows Strong diagnostic, troubleshooting, and problem-solving skills Effective communicator with the ability to translate complex technical concepts to non-technical audiences Familiarity with client lifecycle management and comfort participating in both strategic and tactical conversations
Preferred Skills
Experience supporting clients in the construction or professional services industries Experience working with Salesforce or similar tools for case and relationship management Exposure to process improvement frameworks (e.g., Six Sigma, LEAN) Ability to lead or contribute to technical workshops and webinars
Always Choose Exceptional | Lead with Integrity | Embody Respect and Care Deeply | Embrace Change and Innovation
Note:
Candidates must be authorized to work in the US or Canada; we cannot provide sponsorship at this time.
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Position Overview
As a Client Solutions Consultant (CSC) within Accordant’s Client Success Management Department, you will be a strategic solutions consultant to a dedicated portfolio of clients, ensuring the long-term success and optimization of their ERP environments. You will work cross-functionally to deliver high-value guidance, product demonstrations, proactive solutioning, and hands-on support related to Accordant-supported ERP systems including Sage Intacct, Acumatica, Sage 300 CRE, and Sage 100 Contractor. Client Solution Consultants will partner closely with key stakeholders—from system administrators to C-suite executives—to drive the effective use of the systems and contribute directly to client satisfaction, retention, and growth.
Responsibilities
Build trusted relationships with technical and business stakeholders, acting as the primary technical point of contact for live clients Provide expert guidance on platform architecture, configuration, integrations, and best practices across supported ERP solutions Lead technical discovery and collaborate with Client Success Managers to define and execute strategic account plans Identify and recommend process improvements, add-on solutions, or integrations that align with client needs and business goals Troubleshoot and resolve complex technical issues, coordinating with internal and external teams as needed Represent the voice of the client in cross-functional discussions with Product, Engineering and Support teams Participate in and contribute technical insights to annual business reviews and other key touchpoints Provide configuration support, develop technical documentation, and enable client self-sufficiency where possible Proactively identify and mitigate risks to system performance and client satisfaction Continuously refine and share internal best practices and scalable solutions for technical account management
Skills Required
2+ years hands-on consulting experience with Sage Intacct or Acumatica 1+ years proven experience working directly with clients in a technical advisory or account-facing capacity 1+ years of previous experience demonstrating product functionality to clients Working knowledge of accounting or financial workflows Strong diagnostic, troubleshooting, and problem-solving skills Effective communicator with the ability to translate complex technical concepts to non-technical audiences Familiarity with client lifecycle management and comfort participating in both strategic and tactical conversations
Preferred Skills
Experience supporting clients in the construction or professional services industries Experience working with Salesforce or similar tools for case and relationship management Exposure to process improvement frameworks (e.g., Six Sigma, LEAN) Ability to lead or contribute to technical workshops and webinars
Always Choose Exceptional | Lead with Integrity | Embody Respect and Care Deeply | Embrace Change and Innovation
Note:
Candidates must be authorized to work in the US or Canada; we cannot provide sponsorship at this time.
#J-18808-Ljbffr