Overview
About the Milken Institute The Milken Institute is a globally minded, publicly supported, non-partisan, and nonprofit think tank headquartered in Santa Monica, with offices in Washington, DC, New York, London, Abu Dhabi, and Singapore. For the past three decades, the Milken Institute has served as a catalyst for practical, scalable solutions to global challenges by connecting human, financial, and educational resources to those who need them. Guided by a conviction that the best ideas, under-resourced, cannot succeed, we conduct research and analysis and convene top experts, innovators, and influencers from different backgrounds and competing viewpoints. We leverage this expertise and insight to construct programs and policy initiatives. These activities are designed to help people build meaningful lives, in which they can experience health and well-being, pursue effective education and gainful employment, and access the resources required to create ever-expanding opportunities for themselves and their broader communities. The Milken Institute’s events and programmatic activities involve the exchange of ideas with leaders from around the world. The Institute hosts more than 200 events each year, with our annual flagship event, Global Conference, bringing together 4,500+ participants from around the world, featuring more than 900+ speakers throughout 200+ sessions over the course of the event.
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. Responsibilities
This role reports to the Executive Director, Marketing and Communications.
Lead the Institute’s social media strategy and execution, managing a cross-functional team of two in the development, growth, and optimization of the Institute’s presence across LinkedIn, Instagram, X, Bluesky, YouTube, and Facebook, with a strong focus on engagement, audience growth, and platform innovation.
Oversee the strategic development and management of the Institute’s web ecosystem, leading a cross-functional team of two responsible for the primary Institute website, programmatic microsites, and interactive/community functionalities.
Establish evidence-based, forward-looking social media and web strategies that respond to an AI-driven information environment, elevating the Institute’s voice, relevance, and reach while aligning with organizational goals.
Ensure consistency, quality, and excellence of content, user experience, and brand voice across social and web platforms, collaborating with stakeholders across the Institute to assess needs, dependencies, and cost-effective solutions (this role does not have budget oversight).
Play a hands-on role in managing ongoing digital projects and campaigns across social and web channels, including timelines, milestones, dependencies, and deliverables, using data-driven insights to inform decisions and performance optimization.
Work closely with internal and external web development, social, and technology partners to ensure seamless user experiences, responsiveness to platform changes and feature requests, and continuous improvement of design, functionality, and performance.
Coordinate with legal and technology teams to ensure compliance with data privacy, accessibility standards, and intellectual property requirements across all digital channels.
Monitor and synthesize emerging trends in AI, digital engagement, and social platforms, presenting actionable insights and updates to senior leadership.
Duties as assigned.
Qualifications
15+ years of experience in digital strategy, with deep expertise spanning social media leadership, content development, influencer engagement, web strategy, analytics, UX/UI, information architecture, SEO, and conversion optimization.
Demonstrated success leading and scaling social media programs that drive engagement, growth, and institutional impact, ideally within the non-profit, think tank, or public policy sector.
Proven track record delivering enterprise-level web solutions that support organizational goals and integrate effectively with broader digital and social strategies.
Strong understanding of social media platforms, tools, trends, and analytics, with the ability to adapt strategies in rapidly evolving digital and AI-influenced environments.
Experience integrating AI solutions across digital and content workflows, including personalization and optimization.
Significant experience with content management systems (including Drupal) and familiarity with CRM and analytics platforms such as Salesforce, Salesforce Marketing Cloud, GA4, and Looker Studio.
Strong understanding of AI and ML technologies (including NLP, deep learning, and generative AI) and their application to digital engagement.
Ability to lead complex projects and collaborate effectively across diverse, fast-paced teams.
Strong business acumen with the ability to translate technical, social, and AI concepts into measurable business and mission value.
Familiarity with ethical AI principles, digital accessibility, and privacy best practices.
Strategic, goal-oriented, and solutions-driven, with a proven record of delivery and problem-solving.
Excellent communicator and presenter with strong leadership, team management, and analytical skills.
Working Conditions & Travel Requirements This position will work in a professional office environment on a hybrid schedule consisting of three (3) days per week reporting in-person to the Santa Monica office location (Tuesday – Thursday), with the remaining two (2) days working remotely. Please understand, this schedule is subject to change at the Institute’s sole discretion.
This person will also be required to travel occasionally to other offices and/or venues to assist with events as needed, requiring occasional work outside of traditional hours. Domestic travel is possible. Additionally, this position requires interacting virtually on a regular basis with Milken Institute staff based in other locations in the United States and around the world.
Note The statements herein are intended to describe the overall nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
We are interested in qualified candidates who are eligible to work in the United States. Please note, we are not sponsoring visas at this time, being authorized to work in the U.S. is a precondition of employment.
Please submit resume and cover letter illustrating how your experience and skills will contribute to the department and any unique qualities you bring to the position. If applying via Indeed, please upload your resume and any supporting documentation as
one
attachment.
Any application that does not include both a resume and cover letter will be rejected . If you are unable to complete this application due to a disability, contact our Human Resources department to ask for an accommodation or an alternative application process.
Our Culture The Milken Institute is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability or status as a veteran.
Every person at the Milken Institute is treated with respect, supported with resources and training, and exposed to a broad range of experiences. We foster a space for growth with opportunities to share knowledge and passion with both clients and colleagues. We are committed to building a diverse workforce and creating an inclusive environment where everyone can thrive. xsgimln Our leadership is actively involved in our commitment to diversity and inclusion, and fostering a culture that creates opportunities for everyone.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan - 403b(5% match)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Personal, Vacation, Sick & Public Holidays)
Family Leave (Maternity & Paternity)
Fertility Support
Short-Term & Long-Term Disability
Flexible Spending Account (FSAs)
Pet Insurance Discount
Training & Development:
LinkedIn Learning –over 15,000 self-guided classes offered
Annual Mentor Program
Wellness Resources:
Employee Assistance Program
CALM app membership
About the Milken Institute The Milken Institute is a globally minded, publicly supported, non-partisan, and nonprofit think tank headquartered in Santa Monica, with offices in Washington, DC, New York, London, Abu Dhabi, and Singapore. For the past three decades, the Milken Institute has served as a catalyst for practical, scalable solutions to global challenges by connecting human, financial, and educational resources to those who need them. Guided by a conviction that the best ideas, under-resourced, cannot succeed, we conduct research and analysis and convene top experts, innovators, and influencers from different backgrounds and competing viewpoints. We leverage this expertise and insight to construct programs and policy initiatives. These activities are designed to help people build meaningful lives, in which they can experience health and well-being, pursue effective education and gainful employment, and access the resources required to create ever-expanding opportunities for themselves and their broader communities. The Milken Institute’s events and programmatic activities involve the exchange of ideas with leaders from around the world. The Institute hosts more than 200 events each year, with our annual flagship event, Global Conference, bringing together 4,500+ participants from around the world, featuring more than 900+ speakers throughout 200+ sessions over the course of the event.
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. Responsibilities
This role reports to the Executive Director, Marketing and Communications.
Lead the Institute’s social media strategy and execution, managing a cross-functional team of two in the development, growth, and optimization of the Institute’s presence across LinkedIn, Instagram, X, Bluesky, YouTube, and Facebook, with a strong focus on engagement, audience growth, and platform innovation.
Oversee the strategic development and management of the Institute’s web ecosystem, leading a cross-functional team of two responsible for the primary Institute website, programmatic microsites, and interactive/community functionalities.
Establish evidence-based, forward-looking social media and web strategies that respond to an AI-driven information environment, elevating the Institute’s voice, relevance, and reach while aligning with organizational goals.
Ensure consistency, quality, and excellence of content, user experience, and brand voice across social and web platforms, collaborating with stakeholders across the Institute to assess needs, dependencies, and cost-effective solutions (this role does not have budget oversight).
Play a hands-on role in managing ongoing digital projects and campaigns across social and web channels, including timelines, milestones, dependencies, and deliverables, using data-driven insights to inform decisions and performance optimization.
Work closely with internal and external web development, social, and technology partners to ensure seamless user experiences, responsiveness to platform changes and feature requests, and continuous improvement of design, functionality, and performance.
Coordinate with legal and technology teams to ensure compliance with data privacy, accessibility standards, and intellectual property requirements across all digital channels.
Monitor and synthesize emerging trends in AI, digital engagement, and social platforms, presenting actionable insights and updates to senior leadership.
Duties as assigned.
Qualifications
15+ years of experience in digital strategy, with deep expertise spanning social media leadership, content development, influencer engagement, web strategy, analytics, UX/UI, information architecture, SEO, and conversion optimization.
Demonstrated success leading and scaling social media programs that drive engagement, growth, and institutional impact, ideally within the non-profit, think tank, or public policy sector.
Proven track record delivering enterprise-level web solutions that support organizational goals and integrate effectively with broader digital and social strategies.
Strong understanding of social media platforms, tools, trends, and analytics, with the ability to adapt strategies in rapidly evolving digital and AI-influenced environments.
Experience integrating AI solutions across digital and content workflows, including personalization and optimization.
Significant experience with content management systems (including Drupal) and familiarity with CRM and analytics platforms such as Salesforce, Salesforce Marketing Cloud, GA4, and Looker Studio.
Strong understanding of AI and ML technologies (including NLP, deep learning, and generative AI) and their application to digital engagement.
Ability to lead complex projects and collaborate effectively across diverse, fast-paced teams.
Strong business acumen with the ability to translate technical, social, and AI concepts into measurable business and mission value.
Familiarity with ethical AI principles, digital accessibility, and privacy best practices.
Strategic, goal-oriented, and solutions-driven, with a proven record of delivery and problem-solving.
Excellent communicator and presenter with strong leadership, team management, and analytical skills.
Working Conditions & Travel Requirements This position will work in a professional office environment on a hybrid schedule consisting of three (3) days per week reporting in-person to the Santa Monica office location (Tuesday – Thursday), with the remaining two (2) days working remotely. Please understand, this schedule is subject to change at the Institute’s sole discretion.
This person will also be required to travel occasionally to other offices and/or venues to assist with events as needed, requiring occasional work outside of traditional hours. Domestic travel is possible. Additionally, this position requires interacting virtually on a regular basis with Milken Institute staff based in other locations in the United States and around the world.
Note The statements herein are intended to describe the overall nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
We are interested in qualified candidates who are eligible to work in the United States. Please note, we are not sponsoring visas at this time, being authorized to work in the U.S. is a precondition of employment.
Please submit resume and cover letter illustrating how your experience and skills will contribute to the department and any unique qualities you bring to the position. If applying via Indeed, please upload your resume and any supporting documentation as
one
attachment.
Any application that does not include both a resume and cover letter will be rejected . If you are unable to complete this application due to a disability, contact our Human Resources department to ask for an accommodation or an alternative application process.
Our Culture The Milken Institute is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability or status as a veteran.
Every person at the Milken Institute is treated with respect, supported with resources and training, and exposed to a broad range of experiences. We foster a space for growth with opportunities to share knowledge and passion with both clients and colleagues. We are committed to building a diverse workforce and creating an inclusive environment where everyone can thrive. xsgimln Our leadership is actively involved in our commitment to diversity and inclusion, and fostering a culture that creates opportunities for everyone.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan - 403b(5% match)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Personal, Vacation, Sick & Public Holidays)
Family Leave (Maternity & Paternity)
Fertility Support
Short-Term & Long-Term Disability
Flexible Spending Account (FSAs)
Pet Insurance Discount
Training & Development:
LinkedIn Learning –over 15,000 self-guided classes offered
Annual Mentor Program
Wellness Resources:
Employee Assistance Program
CALM app membership