Medical Customer Service Representative
Wyoming Staffing, Cheyenne, Wyoming, United States, 82001
Remote Medical Call Center Representative
Robert Half is seeking a detail-oriented, patient-focused remote medical call center representative to join our growing remote team. In this role, you'll be the first point of contact for patients calling in with questions about their medical bills. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering excellent customer serviceall while working from homethis position may be a great fit. Must live in Wyoming. Pay: $18. Hours: Various shifts within 8am
6pm EST, Monday
Friday. What You'll Do: Answer high-volume, continuous inbound calls from patients with billing questions. Review account details, statements, insurance information, and payment histories while on the call. Clearly explain charges, balances, payment options, and next steps in a professional, empathetic manner. Document all call activity and patient interactions accurately in the system. Collaborate with internal billing, insurance, and revenue cycle teams when escalations or follow-ups are needed. Maintain department standards for call quality, accuracy, productivity, and patient satisfaction. Protect patient information and adhere to HIPAA and all compliance guidelines. What We Offer: Fully remote work environment Consistent full-time schedule Training and ongoing support Opportunities for growth within the organization A mission-driven team committed to exceptional patient experience Requirements: 1+ year of call center, customer service, medical billing, patient financial services, and/or related Ability to handle back-to-back calls for the majority of the workday with a calm, positive demeanor. Strong communication skills with the ability to simplify complex billing information. High attention to detail and comfort navigating multiple systems at once. Reliable high-speed internet and a distraction-free workspace. Team-oriented mindset with the ability to meet performance expectations.
Robert Half is seeking a detail-oriented, patient-focused remote medical call center representative to join our growing remote team. In this role, you'll be the first point of contact for patients calling in with questions about their medical bills. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering excellent customer serviceall while working from homethis position may be a great fit. Must live in Wyoming. Pay: $18. Hours: Various shifts within 8am
6pm EST, Monday
Friday. What You'll Do: Answer high-volume, continuous inbound calls from patients with billing questions. Review account details, statements, insurance information, and payment histories while on the call. Clearly explain charges, balances, payment options, and next steps in a professional, empathetic manner. Document all call activity and patient interactions accurately in the system. Collaborate with internal billing, insurance, and revenue cycle teams when escalations or follow-ups are needed. Maintain department standards for call quality, accuracy, productivity, and patient satisfaction. Protect patient information and adhere to HIPAA and all compliance guidelines. What We Offer: Fully remote work environment Consistent full-time schedule Training and ongoing support Opportunities for growth within the organization A mission-driven team committed to exceptional patient experience Requirements: 1+ year of call center, customer service, medical billing, patient financial services, and/or related Ability to handle back-to-back calls for the majority of the workday with a calm, positive demeanor. Strong communication skills with the ability to simplify complex billing information. High attention to detail and comfort navigating multiple systems at once. Reliable high-speed internet and a distraction-free workspace. Team-oriented mindset with the ability to meet performance expectations.