Check Servicing Specialist
The Check Servicing Specialist is responsible for the overall day-to-day operational functions of the Check Servicing department and performs testing and training on all operational systems. Additional duties include analyzing reports, developing and maintaining production reports and provide training and support to branch offices. Essential Functions: Prepare departmental reports and analysis Monitor and update department operations manual Identify and resolve Customer Service issues Provide excellent customer and business unit support service Update and maintain all related banking systems Maintain appropriate departmental records and reports Perform product and service development related tasks Interact as appropriate with other business units within Northwest Prepare education and training materials Liaise as required with all appropriate vendors and/or business partners Develop/enhance operations process integrity Recommend improvements to procedures Recommend product/delivery enhancements Attempt to exceed production expectations Minimize department non-payroll costs Contribute to goal setting and achievement Ensure total quality of work performed Recommend expense control measures Recommend quality control enhancements Additional Essential Functions: Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Additional Responsibilities: Complete other duties and special projects as requested by management Safety and Health for those without supervisory duties: Abiding by the rules of the safety and loss prevention program Performing work tasks in a safe manner Reporting any and all injuries to supervisor Knowing what to do in case of an emergency Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: High School Diploma or equivalent Work Experience: Less than 2 years Check Servicing experience, 2 - 6 years Related banking experience, 2 - 6 years Administrative experience, 2 - 6 years Technological or relevant experience General Employee Knowledge, Skills, and Abilities: Ability to establish effective working relationships among team members and participate in solving problems and making decisions Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Additional Knowledge, Skills and Abilities: Knowledge of departments systems and processes Knowledge of appropriate banking support systems Knowledge of job specific banking products and services, including overdraft processing, check exception processing, deposit returns, check adjustments, account reconciliation, transaction processing, etc. Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
The Check Servicing Specialist is responsible for the overall day-to-day operational functions of the Check Servicing department and performs testing and training on all operational systems. Additional duties include analyzing reports, developing and maintaining production reports and provide training and support to branch offices. Essential Functions: Prepare departmental reports and analysis Monitor and update department operations manual Identify and resolve Customer Service issues Provide excellent customer and business unit support service Update and maintain all related banking systems Maintain appropriate departmental records and reports Perform product and service development related tasks Interact as appropriate with other business units within Northwest Prepare education and training materials Liaise as required with all appropriate vendors and/or business partners Develop/enhance operations process integrity Recommend improvements to procedures Recommend product/delivery enhancements Attempt to exceed production expectations Minimize department non-payroll costs Contribute to goal setting and achievement Ensure total quality of work performed Recommend expense control measures Recommend quality control enhancements Additional Essential Functions: Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Additional Responsibilities: Complete other duties and special projects as requested by management Safety and Health for those without supervisory duties: Abiding by the rules of the safety and loss prevention program Performing work tasks in a safe manner Reporting any and all injuries to supervisor Knowing what to do in case of an emergency Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: High School Diploma or equivalent Work Experience: Less than 2 years Check Servicing experience, 2 - 6 years Related banking experience, 2 - 6 years Administrative experience, 2 - 6 years Technological or relevant experience General Employee Knowledge, Skills, and Abilities: Ability to establish effective working relationships among team members and participate in solving problems and making decisions Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Additional Knowledge, Skills and Abilities: Knowledge of departments systems and processes Knowledge of appropriate banking support systems Knowledge of job specific banking products and services, including overdraft processing, check exception processing, deposit returns, check adjustments, account reconciliation, transaction processing, etc. Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.