IT Sr. Manager, HCP Experience Product Group
Scorpion Therapeutics, Trenton, New Jersey, United States
Role Summary
IT Sr. Manager, HCP Experience Product Group leads the delivery of the Key Account Management solution for the CONNEXT program, partnering with Strategy, Analytics & Transformation to enable Strategic Customer Group to manage key people and accounts. This role shapes AI-driven insights and account planning capabilities to unify customer views and orchestrate cross-group engagements. The position is hybrid (3 days in the office) with preferred locations in Titusville, NJ or Horsham, PA. Responsibilities
Understand unique needs of various groups within SCG, Therapeutic Leader Liaisons, Field reps, MSLs and Medical Affairs that collaborate on J&J IM key customers and provide solutions that foster cross-group collaboration. Develop a roadmap to provide customer information and product capabilities to key account managers to understand goals of their key customers and to strategically plan and orchestrate engagements across therapeutic areas. Develop an AI and data strategy for providing key insights and next best actions to understand customers and evolve a strategy to win them. Develop and maintain effective partnerships with internal Technology partners and external organizations to shape the roadmap and deliver on product capabilities. Ensure the solution is complete and fit-for-purpose in terms of addressing business requirements. Identify and implement product improvements that enhance effectiveness, efficiency, reliability, compliance, and cost efficiency of systems in scope. Lead, motivate, and inspire teams to deliver on plans, continuously improve, and align with J&J Credo and Leadership Imperatives. Develop and coach others to maximize growth and foster an inclusive environment that values diverse experiences. Qualifications
A minimum of a bachelor’s degree is needed. A minimum of 5 years’ experience with customer engagement solutions is needed. Demonstrated success in project management and SDLC (Agile, IDE) is needed. Experience in Life Sciences Industry and/or GxP environment is preferred. Excellent communication and consultation skills, including the ability to clearly communicate and present findings to partners at all levels. Demonstrated ability to collaborate with sales & marketing, medical affairs teams, IT colleagues, and technology vendors. Ability to work with minimal direction and achieve results in a fast-paced environment. Ability to manage multiple priorities, maintain confidentiality, and work with integrity in a complex, rapidly changing environment. Role location: Titusville, NJ or Horsham, PA; up to 10% travel within NJ/PA and occasional travel across North America. Skills
Customer Engagement Systems Development Lifecycle (SDLC) Inclusive Leadership (Preferred) Leadership (Preferred) Product Development (Preferred) Product Strategies (Preferred) Project Management Methodology (PMM) (Preferred) Education
Bachelor’s degree required. Additional Requirements
Hybrid work arrangement: 3 days in the office; preferred locations Titusville, NJ or Horsham, PA. Up to 10% travel within the New Jersey/Pennsylvania area; occasional travel across North America may be required.
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IT Sr. Manager, HCP Experience Product Group leads the delivery of the Key Account Management solution for the CONNEXT program, partnering with Strategy, Analytics & Transformation to enable Strategic Customer Group to manage key people and accounts. This role shapes AI-driven insights and account planning capabilities to unify customer views and orchestrate cross-group engagements. The position is hybrid (3 days in the office) with preferred locations in Titusville, NJ or Horsham, PA. Responsibilities
Understand unique needs of various groups within SCG, Therapeutic Leader Liaisons, Field reps, MSLs and Medical Affairs that collaborate on J&J IM key customers and provide solutions that foster cross-group collaboration. Develop a roadmap to provide customer information and product capabilities to key account managers to understand goals of their key customers and to strategically plan and orchestrate engagements across therapeutic areas. Develop an AI and data strategy for providing key insights and next best actions to understand customers and evolve a strategy to win them. Develop and maintain effective partnerships with internal Technology partners and external organizations to shape the roadmap and deliver on product capabilities. Ensure the solution is complete and fit-for-purpose in terms of addressing business requirements. Identify and implement product improvements that enhance effectiveness, efficiency, reliability, compliance, and cost efficiency of systems in scope. Lead, motivate, and inspire teams to deliver on plans, continuously improve, and align with J&J Credo and Leadership Imperatives. Develop and coach others to maximize growth and foster an inclusive environment that values diverse experiences. Qualifications
A minimum of a bachelor’s degree is needed. A minimum of 5 years’ experience with customer engagement solutions is needed. Demonstrated success in project management and SDLC (Agile, IDE) is needed. Experience in Life Sciences Industry and/or GxP environment is preferred. Excellent communication and consultation skills, including the ability to clearly communicate and present findings to partners at all levels. Demonstrated ability to collaborate with sales & marketing, medical affairs teams, IT colleagues, and technology vendors. Ability to work with minimal direction and achieve results in a fast-paced environment. Ability to manage multiple priorities, maintain confidentiality, and work with integrity in a complex, rapidly changing environment. Role location: Titusville, NJ or Horsham, PA; up to 10% travel within NJ/PA and occasional travel across North America. Skills
Customer Engagement Systems Development Lifecycle (SDLC) Inclusive Leadership (Preferred) Leadership (Preferred) Product Development (Preferred) Product Strategies (Preferred) Project Management Methodology (PMM) (Preferred) Education
Bachelor’s degree required. Additional Requirements
Hybrid work arrangement: 3 days in the office; preferred locations Titusville, NJ or Horsham, PA. Up to 10% travel within the New Jersey/Pennsylvania area; occasional travel across North America may be required.
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