Overview
Welcome to Warner Bros. Discovery. This description outlines the role and what you will do at the Harry Potter Chicago store, including how you will engage guests and lead a team to deliver a best-in-class retail experience.
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. We are an equal opportunity employer and consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you require adjustments or accommodations during the application process, please visit our accessibility page for instructions to submit your request.
In compliance with local law, we disclose compensation ranges where legally required. Base pay is one component of Warner Bros. Discovery’s total compensation package. Pay Range: $49,504.00 - $91,936.00 per year, plus potential bonuses and incentives. The company provides a variety of benefits including health insurance, wellness programs, life and disability insurance, retirement savings, and paid time off.
Your New Role This position will support the Harry Potter Chicago store by maximizing customer and fan engagement in a best-in-class retail environment. You will oversee multiple segments of the business while leading a team of brand specialists to deliver an evolving guest experience. You will also connect with guests by providing excellent service and addressing their needs to enhance their shopping experience.
Your Role Accountabilities Employee Supervision
Assists the store manager with interviewing, onboarding, and training employees.
Evaluates, coaches, and counsels store employees to meet expectations.
Conducts store staff meetings and attends meetings as needed.
Creates staffing and zoning plans for all associates within the store.
Serves as lead point of contact for the store for all employees.
Conducts yearly reviews and quarterly performance evaluations.
Works with the store manager on strategies, core focuses and procedures.
Manages performance and uses corrective actions when needed.
Develops store succession plans with support from the store manager and peers.
Conducts discovery conversations to solve complex employee-related problems.
Store Operations
Opens and/or closes the store, assigns cash drawers, and completes financials, audits, sales reports, and other relevant paperwork.
Maintains a safe and clean work environment through coaching and education to ensure store safety guidelines.
Ensures that all team members develop an understanding of product knowledge and product standards.
Escalates and places facility and technical tickets for maintenance and repair.
Oversees and drives profitability in specific areas of responsibility within the store.
Financial Management
Maintains store shrink to acceptable parameters.
Adheres to company policies for all cash handling processes.
Fosters operational strategies to achieve store KPI’s.
Utilizes customer insight to improve the customer experience strategy.
Oversees proper inventory levels within the store.
Adheres to strategic plans to increase profitability within store segments.
Customer Service
Promotes a positive and seamless guest experience.
Collaborates with management on handling and resolving all guest-related issues and upholding service standards.
Fosters the store’s sales strategy for customer engagement and retention.
Works with store leadership on product placement through seasonal drivetimes and trends.
Work Experience
Minimum 4 years’ experience in premium or high-volume retail management.
Strong understanding of business and financial concepts and ability to lead the team to drive results.
Knowledge/Skills
Strong understanding of business and financial concepts and ability to lead the team to drive results.
Time management, prioritization, and organizational skills.
Clear and effective communication with a positive attitude.
Proficiency with Word, Excel, and PowerPoint.
Other Requirements
Open availability for a flexible work schedule that includes overnights, evenings, holidays, and weekends.
How We Get Things Done
This section outlines the guiding principles and values that inform how we operate and interact. See www.wbd.com/guiding-principles/ for more information.
#J-18808-Ljbffr
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. We are an equal opportunity employer and consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you require adjustments or accommodations during the application process, please visit our accessibility page for instructions to submit your request.
In compliance with local law, we disclose compensation ranges where legally required. Base pay is one component of Warner Bros. Discovery’s total compensation package. Pay Range: $49,504.00 - $91,936.00 per year, plus potential bonuses and incentives. The company provides a variety of benefits including health insurance, wellness programs, life and disability insurance, retirement savings, and paid time off.
Your New Role This position will support the Harry Potter Chicago store by maximizing customer and fan engagement in a best-in-class retail environment. You will oversee multiple segments of the business while leading a team of brand specialists to deliver an evolving guest experience. You will also connect with guests by providing excellent service and addressing their needs to enhance their shopping experience.
Your Role Accountabilities Employee Supervision
Assists the store manager with interviewing, onboarding, and training employees.
Evaluates, coaches, and counsels store employees to meet expectations.
Conducts store staff meetings and attends meetings as needed.
Creates staffing and zoning plans for all associates within the store.
Serves as lead point of contact for the store for all employees.
Conducts yearly reviews and quarterly performance evaluations.
Works with the store manager on strategies, core focuses and procedures.
Manages performance and uses corrective actions when needed.
Develops store succession plans with support from the store manager and peers.
Conducts discovery conversations to solve complex employee-related problems.
Store Operations
Opens and/or closes the store, assigns cash drawers, and completes financials, audits, sales reports, and other relevant paperwork.
Maintains a safe and clean work environment through coaching and education to ensure store safety guidelines.
Ensures that all team members develop an understanding of product knowledge and product standards.
Escalates and places facility and technical tickets for maintenance and repair.
Oversees and drives profitability in specific areas of responsibility within the store.
Financial Management
Maintains store shrink to acceptable parameters.
Adheres to company policies for all cash handling processes.
Fosters operational strategies to achieve store KPI’s.
Utilizes customer insight to improve the customer experience strategy.
Oversees proper inventory levels within the store.
Adheres to strategic plans to increase profitability within store segments.
Customer Service
Promotes a positive and seamless guest experience.
Collaborates with management on handling and resolving all guest-related issues and upholding service standards.
Fosters the store’s sales strategy for customer engagement and retention.
Works with store leadership on product placement through seasonal drivetimes and trends.
Work Experience
Minimum 4 years’ experience in premium or high-volume retail management.
Strong understanding of business and financial concepts and ability to lead the team to drive results.
Knowledge/Skills
Strong understanding of business and financial concepts and ability to lead the team to drive results.
Time management, prioritization, and organizational skills.
Clear and effective communication with a positive attitude.
Proficiency with Word, Excel, and PowerPoint.
Other Requirements
Open availability for a flexible work schedule that includes overnights, evenings, holidays, and weekends.
How We Get Things Done
This section outlines the guiding principles and values that inform how we operate and interact. See www.wbd.com/guiding-principles/ for more information.
#J-18808-Ljbffr