Managing Director, North America Consumer & Retail (C&R) Head, Citi Commercial B
PowerToFly, New York, New York, us, 10261
Overview
Citi® Commercial Bank (CCB) is part of Citi, a leading global financial services company serving clients in over 180 countries. Citi’s vision is to be the preeminent banking partner for institutions with cross-border needs, a global leader in wealth management and a valued personal bank in our home market of the United States. CCB is the bank of choice for mid-sized companies that are looking to grow rapidly and expand internationally. With our global network, comprehensive solutions, and industry expertise, we help these businesses succeed across a wide variety of industries and at various stages of their growth. Our clients see us as trusted thought partner who brings simplicity in an increasingly complex world. We develop client-centric solutions for their long-term growth and pave the way for them to reach across borders and achieve their global vision. Description The NAM C&R Head will be responsible for turbo charging CCB’s growth strategy in the industry with a focus on increasing our market share and market presence whilst working with partners across Citi to develop innovative industry solutions. A core part of the role will be to develop talent and ensure bankers have the tools and knowledge to deliver the power of Citi for clients. They will also be responsible for the industry financials and management of our risk appetite and controls inherent in the portfolio and to ensure a strong returns discipline. The Industry Head will need to demonstrate a strong understanding of the industry including emerging business and disruptor models as well as current and new competition. It requires collaboration and close partnership with senior leadership within CCB as well as key partners within Banking across products and other Citi businesses. This role requires a leader acknowledged by the market, clients and within Citi as an expert on the industry. The NAM C&R Head will report directly to the NAM Cluster Head and matrix to the Global Head of Consumer & Retail. Responsibilities
Strategy Size NAM mid-market growth opportunity and develop a strategy to capture it Identify emerging trends including disruptors / new sub-sectors Optimize resource allocation aligned with NAM strategy Be visible as an Industry leader in the market and internally Business Development & Sales Management Drive innovation including development and commercialization of industry specific solutions in partnership with products / regions / countries and leveraging digital tools and platforms Collaborate with product and risk partners to ensure we deliver One Citi to our clients. Own, respond to, uncover and anticipate future needs, roadblocks or risks and expectations Drive industry thought leadership externally and internally and drive presence in industry Coordinate industry webinars / client events / external marketing Own, respond to, uncover and anticipate future needs, roadblocks or risks and expectations Establish and lead robust sales management processes for pipeline management, new client acquisition, client penetration and share of wallet Be responsible for Industry Financials including returns (RoRC / RoTCE) Risk Management Establish risk appetite for industry and subsectors, including target market definition and risk framework Responsibility for quality of the credit portfolio, origination in line with Target Market, prompt problem recognition Lead Industry portfolio reviews, understand emerging industry trends and impact to CCB portfolio, work with CLM and Risk to develop risk mitigation strategies Talent Recruit, build out, and retain a best-in-class commercial banking team Manage, and motivate the team, ensuring an aligned organizational model, scorecards and KPIs to monitor business performance Talent development, coaching and counselling of staff to provide stretch targets and fulfilling assignments Build industry expertise and skills within the industry team and ensure deep understanding of relevant products and solutions Foster Global and NAM connectivity for best practice sharing Knowledge / Experience 15+ years of commercial/corporate banking experience with demonstrated industry expertise In-depth knowledge of all aspects of commercial/corporate banking products including cash management, derivatives, syndicated and bilateral loans, capital markets issuances, trade, etc. Significant experience with credit decision making authority, with experience in complex capital structures and cross border transactions Multi-year experience pitching and executing capital markets solutions, including joint calling with investment bankers as well as independently is desired Possesses sound judgment and is creative in providing structured solutions to bank clients Business builder capable of creating vision and motivating the team Minimum intermediate level credit skills with the capability to demonstrate advanced level credit skills to be appointed a senior credit officer Skills & Competencies Highly focused, able to rapidly determine key priorities, clearly communicate those priorities and ensure resources are properly aligned Strong execution skills; results-driven person with sound financial acumen Sharp business focus, demonstrating innovative approaches and entrepreneurial mindset A team player. Proven ability to collaborate effectively with peers and partners, fostering strong relationships to ensure robust client delivery Skilled in managing and leading teams through complex organizational change, and recognized for attracting, developing, and retaining top talent A leader who embodies strong client intensity and drives an innovative winning culture and is abreast of digital and AI developments to empower clients and teams Proven leadership ability with excellent interpersonal communication skills Able to quickly adapt priorities based on the latest data insights Excellent client interaction and management skills High level of personal integrity Ability to work effectively in a matrix-environment Qualifications Bachelor's degree/University degree or equivalent experience Master's/MBA degree preferred from a top economics, business, or financial engineering program Senior Credit Officer or Senior Credit Officer candidate. Licenses: S24, S79, S63 and SIE Administrative
Job Family Group: Commercial and Business Sales Job Family: Relationship Management Time Type: Full time Primary Location: New York, NY, United States Primary Location Full Time Salary Range: $250,000.00 - $500,000.00 In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Feb 05, 2026 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity please review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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Citi® Commercial Bank (CCB) is part of Citi, a leading global financial services company serving clients in over 180 countries. Citi’s vision is to be the preeminent banking partner for institutions with cross-border needs, a global leader in wealth management and a valued personal bank in our home market of the United States. CCB is the bank of choice for mid-sized companies that are looking to grow rapidly and expand internationally. With our global network, comprehensive solutions, and industry expertise, we help these businesses succeed across a wide variety of industries and at various stages of their growth. Our clients see us as trusted thought partner who brings simplicity in an increasingly complex world. We develop client-centric solutions for their long-term growth and pave the way for them to reach across borders and achieve their global vision. Description The NAM C&R Head will be responsible for turbo charging CCB’s growth strategy in the industry with a focus on increasing our market share and market presence whilst working with partners across Citi to develop innovative industry solutions. A core part of the role will be to develop talent and ensure bankers have the tools and knowledge to deliver the power of Citi for clients. They will also be responsible for the industry financials and management of our risk appetite and controls inherent in the portfolio and to ensure a strong returns discipline. The Industry Head will need to demonstrate a strong understanding of the industry including emerging business and disruptor models as well as current and new competition. It requires collaboration and close partnership with senior leadership within CCB as well as key partners within Banking across products and other Citi businesses. This role requires a leader acknowledged by the market, clients and within Citi as an expert on the industry. The NAM C&R Head will report directly to the NAM Cluster Head and matrix to the Global Head of Consumer & Retail. Responsibilities
Strategy Size NAM mid-market growth opportunity and develop a strategy to capture it Identify emerging trends including disruptors / new sub-sectors Optimize resource allocation aligned with NAM strategy Be visible as an Industry leader in the market and internally Business Development & Sales Management Drive innovation including development and commercialization of industry specific solutions in partnership with products / regions / countries and leveraging digital tools and platforms Collaborate with product and risk partners to ensure we deliver One Citi to our clients. Own, respond to, uncover and anticipate future needs, roadblocks or risks and expectations Drive industry thought leadership externally and internally and drive presence in industry Coordinate industry webinars / client events / external marketing Own, respond to, uncover and anticipate future needs, roadblocks or risks and expectations Establish and lead robust sales management processes for pipeline management, new client acquisition, client penetration and share of wallet Be responsible for Industry Financials including returns (RoRC / RoTCE) Risk Management Establish risk appetite for industry and subsectors, including target market definition and risk framework Responsibility for quality of the credit portfolio, origination in line with Target Market, prompt problem recognition Lead Industry portfolio reviews, understand emerging industry trends and impact to CCB portfolio, work with CLM and Risk to develop risk mitigation strategies Talent Recruit, build out, and retain a best-in-class commercial banking team Manage, and motivate the team, ensuring an aligned organizational model, scorecards and KPIs to monitor business performance Talent development, coaching and counselling of staff to provide stretch targets and fulfilling assignments Build industry expertise and skills within the industry team and ensure deep understanding of relevant products and solutions Foster Global and NAM connectivity for best practice sharing Knowledge / Experience 15+ years of commercial/corporate banking experience with demonstrated industry expertise In-depth knowledge of all aspects of commercial/corporate banking products including cash management, derivatives, syndicated and bilateral loans, capital markets issuances, trade, etc. Significant experience with credit decision making authority, with experience in complex capital structures and cross border transactions Multi-year experience pitching and executing capital markets solutions, including joint calling with investment bankers as well as independently is desired Possesses sound judgment and is creative in providing structured solutions to bank clients Business builder capable of creating vision and motivating the team Minimum intermediate level credit skills with the capability to demonstrate advanced level credit skills to be appointed a senior credit officer Skills & Competencies Highly focused, able to rapidly determine key priorities, clearly communicate those priorities and ensure resources are properly aligned Strong execution skills; results-driven person with sound financial acumen Sharp business focus, demonstrating innovative approaches and entrepreneurial mindset A team player. Proven ability to collaborate effectively with peers and partners, fostering strong relationships to ensure robust client delivery Skilled in managing and leading teams through complex organizational change, and recognized for attracting, developing, and retaining top talent A leader who embodies strong client intensity and drives an innovative winning culture and is abreast of digital and AI developments to empower clients and teams Proven leadership ability with excellent interpersonal communication skills Able to quickly adapt priorities based on the latest data insights Excellent client interaction and management skills High level of personal integrity Ability to work effectively in a matrix-environment Qualifications Bachelor's degree/University degree or equivalent experience Master's/MBA degree preferred from a top economics, business, or financial engineering program Senior Credit Officer or Senior Credit Officer candidate. Licenses: S24, S79, S63 and SIE Administrative
Job Family Group: Commercial and Business Sales Job Family: Relationship Management Time Type: Full time Primary Location: New York, NY, United States Primary Location Full Time Salary Range: $250,000.00 - $500,000.00 In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Feb 05, 2026 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity please review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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